I love how engaging the platform is and how easy it is to assign courses to our staff. It makes courses more engaging and fun. The platform has drastically cut down the amount of manual work by 50%. It's easy to get data on course completion and notify staff if they have courses to complete. I also love how you can create customized reporting with paths and share it with other employees. Our organization loves how easy it is to provide feedback and comments, allowing employees to engage with one another. The initial setup was super easy for us, and Johnathan and Z helped us out with our API integration, ensuring we were good to go well after we went live! Review collected by and hosted on G2.com.

I wish that you could share reports with employees who are learners. I have an employee that I can't quite assign as a coach or contributor, so I have to send screenshots to him. Some employees don't quite fit any other role, so it would be nice to have the ability to share it with any person regardless of role like a secretary or admin. Review collected by and hosted on G2.com.

I love 360Learning's collaborative learning focus, which makes it extremely easy to involve subject matter experts with our central L&D team. This ensures that learning content is accurate to how we work while also following adult learning best practices. The AI features they've rolled out on their platform make the early stages of content creation much simpler, letting us concentrate on adding value in the key details and organization-specific practices. The new AI-powered question type has received rave reviews for allowing learners to type out their thoughts in any format and get feedback instantly. The 360Learning team was supportive during our setup process, holding our hand when needed. Review collected by and hosted on G2.com.

My main feedback for improvement for 360Learning would be to continue down the path they're on - more options for UX changes on their homepage and groups, more course authorship tools native to the platform, and further tweaks of the AI functions - for example, being able to practice difficult conversations with an AI 'person' at any time would be a game-changer for leadership development! Review collected by and hosted on G2.com.

Support has gradually been improving as our time with the platform increases. The last few CSM's we have had including our current, have been very responsive to my questions and happy to help however they can. We have learned how to integrate the system better into the daily lives of our users and have adapted processes. The contract renewal process has also been easier than several others in our tech stack which I appreciate. Review collected by and hosted on G2.com.

I still wish there was a way to mark users complete on a training. Several other LMS platforms have this feature and I think it would be very helpful for 360Learning to develop as well. If the feature were only limited to platform admins, that could help a lot with any compliance concerns. Also some sort of audit trail feature showing changes made across each module of the platform, including permissions and backend features, would be helpful. Review collected by and hosted on G2.com.

Easy to use and handle, with a clear interface. Plus, it is simple to analyse statistics, and I like the variety of available activities. Review collected by and hosted on G2.com.

It’s a shame that the “fiche” can’t be displayed as optional/facultative (only modules can), because that isn’t always enough. It’s also such a hassle to request that our modules be copied between the internal platform and the external one. Review collected by and hosted on G2.com.

I appreciate 360Learning's seamless and interactive interface, which makes it easy to use. The custom reports and dashboards are excellent for seeing the numbers and stats needed to assess training program success. I like the flexible learner enrollment feature and the easy-to-use content creation module, which reduces the time to create content. The engagement academy is a valuable aspect as well. The initial setup was seamless, and the onboarding team was incredibly helpful during the transition. Review collected by and hosted on G2.com.

There are no pre-made training contents based on relevant topics like AI, but they have partners. Also, the Help Center could be improved by adding a chatbot linked to the Knowledge Base so we don't have to scan an entire article to get an answer. Review collected by and hosted on G2.com.

360Learning has helped us streamline our onboarding program for our CS agents across all BPOs. The impact on CSAT has been impressive: new joiners no longer negatively affect our global CSAT because they come in better prepared and better trained. Review collected by and hosted on G2.com.

I’m not very impressed with the AI so far, especially when it comes to building training material. Review collected by and hosted on G2.com.

I like that 360Learning provides a single platform for all the training our company requires, allowing us to record and customize the content to suit our needs. It's helpful to have an adaptable learning path that we can track and follow. The analytics and reporting features are great for demonstrating compliance, especially since we undergo frequent audits. I also appreciate the progress tracking, which lets us know who is completing their training and helps us tailor further development. Additionally, the existence of wellness and well-being training videos is a nice touch. The initial setup was very easy, simple, and intuitive, which made getting started a breeze. Review collected by and hosted on G2.com.

Reporting could be per country, per location, per department if possible so we can diagram or maybe exist, but I don't have that feature. That's one thing. Review collected by and hosted on G2.com.

I find 360Learning easy to use, which makes it simple to track what I've completed, what's available, and what's required. The recording capabilities are also good, allowing me to add recordings of my team's calls to the platform for all users to see and listen to. It has enabled me to learn about sales management, something I don't really get the chance to do in my day-to-day tasks. Review collected by and hosted on G2.com.

Some of the AI stuff added and how it's laid out could perhaps be better. When we used it before, the AI just read the text; it should provide a summarization and a full overview instead of just reading out the points below, which are different. Review collected by and hosted on G2.com.

I like how easy it is to convert documentation and slides into a course with 360Learning. It's really helpful to share these courses across a large company. It's so straightforward to put together different documents and presentations into a training course accessible to new team members without needing everyone to meet live. It saves a lot of time, and the setup was seamless for my team—just adding us to the platform was simple once we received it through company emails. So far, converting things to 360Learning has been pretty simple. Review collected by and hosted on G2.com.

I wish 360Learning could easily connect to Slack or something else that makes it easy to see coursework that I haven't completed. I'm pretty bad about checking my email, and I would appreciate reminders for annual training. Review collected by and hosted on G2.com.

360Learning allows us to provide our employees with numerous training courses on various and diverse topics, accessible whenever they wish, so they can train in their free time and progress on subjects related to their positions or even on more personal topics (emotion management, etc.).

The tool is easy to use for learners; they can find the courses assigned to them in a few seconds and are guided during the first use.

The integration and implementation of the platform is simple; everything can be done completely autonomously.

Regarding customer support, we are fortunate to have Claire as our CSP, who is available whenever we have a question or an issue and who regularly checks in on our projects. She is also our best advisor on the platform, especially in terms of animation, functionality, or data analysis. Thank you, Claire! Review collected by and hosted on G2.com.

Although efforts have been made recently, I find it unfortunate that we still cannot further customize the platform, especially the groups. For example, we have two different brands present on the platform, but it is impossible for us to have two colors on the platform.

Also, it is unfortunate not to have an alert feature when a module no longer works because some learners find themselves stuck in their courses and do not think to contact us. Review collected by and hosted on G2.com.