In my opinion the 1E Platform is likely the fastest and most advanced automation\remediation currently in the market. Implementaion on-prem vs SaaS are both easy while scaling it to an inreased demand is seamless.
We have utilized the platform extensively for four years now and from all our initiatives only perhaps 1% of the time the Platform cannot deliver, and 99% of the time its due to limitations elsewhere within a application or operating system.
The language is easy to use as its basicaly SQL lite, it intergrates natively with ServiceNow and other systems via its restful API. Review collected by and hosted on G2.com.
2nd tier customer support can sometimes be slow due to the fast pace of development from being a market leader in DEX\Automation. Review collected by and hosted on G2.com.
42 out of 43 Total Reviews for 1E A TeamViewer Company
Overall Review Sentiment for 1E A TeamViewer Company
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E1 offers a range of useful features. While user interface is intuitive it makes it easy to get started for beginners especially. Improved workflow and productivity. Review collected by and hosted on G2.com.
Certain features could be more customizable so they feel limited. While customer support is generally helpful response times could be faster Review collected by and hosted on G2.com.
I've been using 1E for a while now, and I must say it's been a solid experience. The platform is user friendly and integrates smoothly with my existing tools. I’ve found it especially helpful in managing and automating tasks, which has made my workflow much more efficient. Review collected by and hosted on G2.com.
The interface can sometimes feel a bit overwhelming Review collected by and hosted on G2.com.
The ease of use and implementation of this platform is for sure one of it's big advantanges. Review collected by and hosted on G2.com.
Customer Support could be a bit faster a times Review collected by and hosted on G2.com.
I mostly enjoy 1E to enhance our SCCM infrastracture. I think is a very good addition in order to get rid of distribution points and this saves a lot of time and money. Also the inventory integration is really easy and help with inside reporting. We are using 1E on a daily basis and the implementation was easy. Their customer support is also on point and always ready to help us with any idea that we have. Review collected by and hosted on G2.com.
That people are not using it more inside the company, it definatly needs time investment into the PR of it in order to be sure that the full capacity is used by your administrators, especially in a large company. Review collected by and hosted on G2.com.
1E has a good number of features that make it stand out Review collected by and hosted on G2.com.
1E has its cons in terms of ease of implementation of these features Review collected by and hosted on G2.com.
The 1E tool simplifies the solution as per the business requirement. Tachyon suite looks impressive and promising. We have just upgraded our infra from 1E Nomad to Tachyon. Review collected by and hosted on G2.com.
It's not a significant dislike but sometimes, some support cases takes time to resolve the issue. So if this resolution time can be faster, it would be helpful to everyone. Review collected by and hosted on G2.com.
The amount of capturable data of end-user devices
The tool interface (only the design not the functionality) Review collected by and hosted on G2.com.
One of the worst customer support team
Lack of 1E knowledge of Customer Success Managers
Takes months and multiple follow-ups to troubleshoot issues
The inaccuracy of data
Limitations in Surveys
Their "Export All Data" button does not work, it's only for show/display purpose
Their inventory insights are absolutely inaccurate
Lack of good workable automation scripts Review collected by and hosted on G2.com.
Very helpful, Very easy to deal with. When we opened a case for an issue, 1E Support quickly answered, and almost every problem was fixed during the call.
The online train has been great and can easily be rewatched for a refresher, as needed.
The speed and easy of use of the tool has and still does frequently amaze and shock me Review collected by and hosted on G2.com.
All of the problems we have had with 1E have nothing to actually do with 1E at all. They have all been internal issues for example defending the expenditure for the products we hold. Changes other teams have made caused things like Pxe Everywhere to fail repeatedly.
The only real complaint is the lack of reporting from Tachyon. so we can easily show its actual worth off to senior management without tons of outside reporting. so just out-of-the-box reporting and dashboards would be fantastic! Review collected by and hosted on G2.com.
1E helped our organization to maintain a baseline for managing workstations. Initially, we used it to overcome the high bandwidth utilization issue by enabling SSD, but eventually, we enabled Nomad, Experience, PXE Everywhere and all other modules, and we must say the instructions and GS rules are very efficient to remediate client issues. Review collected by and hosted on G2.com.
1E support is not very quick responsive. The hotfix published by 1E is having some known issues while installation, but 1E is less attentive to publish bugfixes. Configuration could have been a bit easier. Review collected by and hosted on G2.com.
