Freshsales Reviews & Product Details

The clean and intuitive UI makes its easy to onboard team quickly without steep learning curve

Features like built in phone , email, activity tracking and automation are tightly integrated

Freddy AI and automation features also help with lead scoring, prioritization and improving follow ups without overcomplicating workflows Review collected by and hosted on G2.com.

Limited Automation features compare to competitors tools like HubSpot, Salesforce and others CRM's and some advanced features are very hard to setup at first

The reports are not very flexible and getting detailed insights can take extra time

Some of advance features are available only in higher plans Review collected by and hosted on G2.com.

I like how cost-effective Freshsales is; for the cost, you're getting an entire suite with many features like sequences and email bulk facility. It was really easy to set up everything as it provides step-by-step guidance. We created accounts fields and company, and Freshsales provides templates for other things. We tested email health without connecting the inboxes, then tested it with DKIM, SPF & DMARC setup on Freshsales. You can use Sequences for sending emails using certain logic, like sending follow-ups to clients who opened emails. It allows you to send automated email campaigns, and with bulk email, we can send a single email as a campaign and personalize every aspect of each email. Review collected by and hosted on G2.com.

Detailed reporting of the email metrics can be highly improved. Due to their inability of showing detailed report, I had to create a separate email metrics dashboard personally using python. Their email open and click rates are the most basic, even the free HubspotCRM allows such detailed email metrics. You are only allowed the basic information, making the email metric not so reliable. Review collected by and hosted on G2.com.

I use Freshsales for management because it offers easy access to my working contacts management and sales management services. I like how easy it is to use; just a tap and almost all work is done. There are many more features in the application like managing our work, setting reminders, or even automating some tasks with it. The initial setup was very easy. Overall, compared to Zoho CRM, Freshsales is much easier to use. Review collected by and hosted on G2.com.

I think its user interface can be improved by adding more features in profile. Some functions are in two slides, I mean one in another, which can be improved by setting them on top or on the profile page. Review collected by and hosted on G2.com.

I use Freshsales to manage leads and improve sales productivity. I like how easy Freshsales is to learn and use, even for beginners, while still offering powerful CRM features like lead scoring, automation, and pipeline tracking. It's easy to get started without much training, which helps me work efficiently from day one. I also appreciate its integration with email and calendar tools, which keeps all customer interactions and meetings organized in one place. Setting up Freshsales was straightforward and the user-friendly design made the onboarding process simple, making it accessible even for first-time CRM users. Review collected by and hosted on G2.com.

Certain reports and customizations could be more flexible, and the system can feel slightly slow when handling large amounts of data. Report flexibility could be improved by allowing more customization options, such as adding calculated fields, easier filtering, and more control over report layouts. When working with large volumes of data, performance could be enhanced by faster loading times and smoother navigation, especially in reports and dashboards. Review collected by and hosted on G2.com.

I like Freshsales' easy interface, automation features, and lead management system the most because it helps speed up the sales process. Its easy interface is very helpful for my team because even new users can quickly use it without training. Automation features like follow-up reminders and task assignment have reduced manual work and no lead is missed. The lead management system clearly shows the sales pipeline, making it easy to understand priorities and make quick decisions. Due to these features, the overall sales process has become more organized, efficient, and time-saving. The initial setup of Freshsales was smooth and simple, thanks to step-by-step guidance and a clear interface, allowing user setup, lead import, and basic automation to be quickly configured. Review collected by and hosted on G2.com.

Freshsales overall is quite a good product, but sometimes the advanced automation and reporting features seem a bit complex, especially for new users. If there were simpler tutorials or guided setups for these features, onboarding could be even easier. The mobile app performance could also be improved a bit more. Review collected by and hosted on G2.com.

I like Freshsales for its ease of use and customization. It's easy to upload leads, set life stages, and manage my sales tasks as a Sales Development Representative and Account Executive. The initial setup was simple, which made it easy for my team to get started. Review collected by and hosted on G2.com.

The mobile app is very basic. As a salesperson, having the laptop all the time is difficult. The mobile app didn't provide easy access to update notes, call notes, activities, and check deals associated. Review collected by and hosted on G2.com.

I like using Freshsales because it's incredibly easy to use. The initial setup was very easy, which was a big plus. I also appreciate the notification feature that helps with client follow-ups, ensuring perfect tracking. Review collected by and hosted on G2.com.

nothing Review collected by and hosted on G2.com.

I like Freshsales because it's easy to use and organize, and I can customize it to the way I like to work. The ability to make my own filters is valuable, allowing me to see leads that have not been contacted in a while, fresh leads, and those that were potentially closed on the resolution side of my business that need to be addressed. There's a lot of value in how intuitive some of the setup is. I also know it integrates well with other tools. The initial setup was super easy and refreshing, especially as I've used other CRMs before. Review collected by and hosted on G2.com.

Sometimes when I'm taking notes in Freshsales, it bounces me to the bottom or the top when I freshly enter into the notations. Review collected by and hosted on G2.com.

I like Freshsales for its simple interface, which makes it easy to use, understand, and navigate. Review collected by and hosted on G2.com.

I don't like how lead integration from social media platforms isn't smooth. I also wish there was auto feeding of leads from ad campaigns on various platforms. Review collected by and hosted on G2.com.

A great lead catring plateform, where you can manage lead distribution in a effective way. Review collected by and hosted on G2.com.

More complex to implement utm source, where we categorize lead source. Review collected by and hosted on G2.com.