ServiceNow IT Operations Management Reviews & Product Details

1. Very quick and effective tool for incident management, resolving, and improving proficiency in operations.

2. Ease of integeration with other tools in market.

3. Deployment and centralized management of alerts and tickets is kind of pleasure with this product.

4. Highly secured and use-based access. Review collected by and hosted on G2.com.

1. This product is extremely vast with number of available options and features so it will take extreme time for configurations and learning.

2.Issues with GUI encounters multiple time like bugs and all. To resolve that we need to wait for upcoming updates. Review collected by and hosted on G2.com.

The ease of technicians to switch from tickets and resolve cases as well as add attachments and documentation. Review collected by and hosted on G2.com.

During my time in the army service now was a very useful tool when I was a technician. Now as a civilian, I recognize how long it takes for a ticket to be resolved within the ServiceNow queue. I'm unsure if this is only relating to restaurant tickets however there is room for improvement on that end. A ticket should not be submitted more than once to be acknowledged by customer service. Perhaps some organization or system of checks and balances must be put in play. Review collected by and hosted on G2.com.

My favorite aspect of ServiceNow IT Operations Management is its unified platform that enables the management of daily IT tasks alongside strategic IT operations. The system integration features enable full IT infrastructure visibility through the tool which supports proactive management approaches. Review collected by and hosted on G2.com.

ServiceNow IT Operations Management delivers robust and extensive capabilities but its configuration and setup complexity presents a significant challenge. When moving from IT help desk work to system administration I discovered that fully utilizing this platform demands detailed knowledge of its many customization possibilities and established workflows. Review collected by and hosted on G2.com.

I love how ServiceNow is our one stop shop for all monitoring. With Discovery and Service Mapping we're able to trace issues down faster and therefore come up with solutions much quicker than before. Review collected by and hosted on G2.com.

Development around ITOM can at times be a bit challenging as well as resource intensive. Review collected by and hosted on G2.com.

Capability. The beauty of ServiceNow in my opinion its the ability to be adapted to several needs. For ITOM specifically, this does not differ and is what has really impacted the IT Ops vertical in my organization. Review collected by and hosted on G2.com.

Interface could be improved to fit a more modern approach for user experience. Review collected by and hosted on G2.com.

Servicenow is a Excellent ITSM and CMDB Tool available in the Market. It is having all the integrations with the Infrastructure Tools. excellent Speed in Processing and fetching the data. Review collected by and hosted on G2.com.

Renewal Costs, Still need to improve the seamless integration for Cutting Edge Cloud Resources like Micro Services, Dockers, Containers, Review collected by and hosted on G2.com.

There are endless options to enhance the alerts and setup rules for processing. We have more visibility than we had with our previous tool, which is leading to changes in how/what we are monitoring. Review collected by and hosted on G2.com.

Haven't found anything I dislike about SN ITOM yet. Review collected by and hosted on G2.com.

Based on my current usage experiences SN ITOM, firstly, is the ability to have a view of IT operations flow within both environments such as local premie and also in the cloud (Azure) where the monitoring is very easy and quick updates of current operations within organisations.

Secondly, the integration of the use of AI within the SN platform enhances the automation service and gives a details view of the current operations which in turn provides better services in dealing with client's needs and concerns. Review collected by and hosted on G2.com.

The dislike would be probably, the teaching process as the learning curve for all the features in the platform might be overwhelming for users or even new organizations who would like to adopt it.

Secondly, the costs of adopting the ITOM services and licenses might be an issue for certain organizations, In my case my organization recently had to resize the workforce group and IT assets, however, the use of services and pricing remains the same, and the options to renew for the services for current needs were extremely difficult not flexible approaches were offered. Note this might also be due to the purchase of licenses from various vendors, but it would be much better if the options were available for some organizations that go through constant changes in the workforce environment. Review collected by and hosted on G2.com.

I think the fact that you can personalize every aspect of the applications is one of the best thing in the market Review collected by and hosted on G2.com.

Sometimes it gices too many options ro run a simple report, other than that all perfect. Review collected by and hosted on G2.com.

1. Urgency has been added to EVR service Now while creating incident from service portal

2. Additional comments (Customer visible) Added to EVR service now in incident management

3. When the incident is resolved. User can disagree within 7 days and reopened it.

4. If knowledge check box is tick, it will create the KB automatically for that particular issue Review collected by and hosted on G2.com.

Sometimes its being really slow and the input does not get updated. Review collected by and hosted on G2.com.