Without Vonage our business would've been dead in the water during COVID-19. Vonage has allowed our business to remain fully open without any interruption due to COVID. It was a relatively smooth launch and our initial representative from New Voice Media had done a great job at building our Dial Plan IVR. Avis collecté par et hébergé sur G2.com.
The IVR is the most annoying and non-intuitive interface ever. Their dial plan maker has to be at least 10 years old with no upgrades ever. It seems every other service has a drag and drop IVR creator, while the VCC one is from the early 2000's. There are so many things going wrong now that it's hard to decide where to start. We bought Vonage so that we could unify our 5 offices with users who only use the Vonage Business Cloud and then the Contact Center team with Vonage Contact Center, the problem is that this connection after 2 years is very far from complete or working. The VCC users still won't work with statuses, hard phones, or VBC extension dials and transfers. Our outbound calls have no dial tone so our agents don't know if they're actually dialing out until they hear a voice or voicemail. The buttons inside of our Salesforce dialer do not work more than 50% of the time and our users are forced to dial out of the VBC application. We have so many support tickets open that it seems the quality of care to answers like how to block phone numbers are answered entirely wrong in that they think we're forwarding calls to our blocked callers. We're at the point where our contact center users have to reboot their computers to hear callers as they can hear us but we cannot hear them. Now that Vonage has gotten so bad we are forced to consider other options. I don't know how it's possible that service has gotten worse but it actually is. Avis collecté par et hébergé sur G2.com.
96 sur 97 Avis au total pour Vonage Contact Center (formerly NewVoiceMedia)
Sentiment de l'avis global pour Vonage Contact Center (formerly NewVoiceMedia)
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Excellent International Calling Rates and High-Quality Sound & Reliability, MultiFeature-Rich Service, Works great in Phone, Report Making Feature. Avis collecté par et hébergé sur G2.com.
Although there is no issue however from past week getting issue sending text messages but i beleive the problem will be solved soon as i trust on Vonage. I have been using since decade. Avis collecté par et hébergé sur G2.com.
The best part is CRM integration, Easy to use and take less time implement in your organization. If you face any kind of issue they have best and expriced custommer support to help. The tool is alos user friendly. We can it frequently. It provide Real-Time Analytics & Reporting. We can route the calls accourding to the process. Vonage provide multiple features. Avis collecté par et hébergé sur G2.com.
What personally feel the pricing part. If vonage can reduce the cost that will be the best. Avis collecté par et hébergé sur G2.com.
Vonage contact center stands out for it AI-driven call routing seamless CRM integration and real time analytics. Its cloud based reliability support bussines growth and tolls like call recoding sentiment analysis improve customer interactions and service quality Avis collecté par et hébergé sur G2.com.
Now i have any essue in Vonage i am happy this service thakyou vonage Avis collecté par et hébergé sur G2.com.
I have been using Vonage since last month and it's great for texting and calling Internationally without any network disturbance and it is very easy to use. Avis collecté par et hébergé sur G2.com.
sometimes it works very slow plus some texting issue on few numbers rest everything is good. Avis collecté par et hébergé sur G2.com.
Vonage contact center offers seamless CRM integration, AI driven call routing, Real time analytics, scalability and enhanced customer service efficiancy. Avis collecté par et hébergé sur G2.com.
I love this tools
Pricing and limited customization for certain features Avis collecté par et hébergé sur G2.com.
Very Easy tool to communicate with Candidates, Software speed is also good with good features and never hang. Avis collecté par et hébergé sur G2.com.
Messaging issue now these days rest everything is good. Avis collecté par et hébergé sur G2.com.
Seamless CRM integration which helps agents provide personalized services. It's cloud based platform is reliable, scalable & offers great reporting tool for improving efficiency. Avis collecté par et hébergé sur G2.com.
One downside of Vonage Contact Center is complexity of setup & customization, which can be challenging for users without technical knowledge. Avis collecté par et hébergé sur G2.com.
His integration with crm and his ai driven featuer. I am using it alot as of now and it helps me in every step Avis collecté par et hébergé sur G2.com.
Probably his master features. took too much time for unerstand and time taken as well Avis collecté par et hébergé sur G2.com.
Vonage Contact Center offre une intégration robuste avec Salesforce, ce qui facilite la gestion et le suivi des interactions avec les clients au sein d'une plateforme unifiée. Les fonctionnalités de surveillance des appels en temps réel et de reporting de l'outil sont utiles, permettant à notre équipe de maintenir des normes de service élevées. De plus, la facilité d'utilisation et le processus de mise en œuvre simple signifiaient que notre équipe pouvait rapidement se familiariser sans formation approfondie. Le support client est réactif et a aidé à résoudre les problèmes rapidement, ce qui est crucial pour maintenir nos opérations. Avis collecté par et hébergé sur G2.com.
Bien que l'intégration avec Salesforce soit généralement solide, il existe des limitations dans les options de personnalisation. Nous avons rencontré quelques défis en essayant d'adapter certaines fonctionnalités pour mieux correspondre à nos flux de travail spécifiques. Avis collecté par et hébergé sur G2.com.
The best feature is I like that integration with salesforce, or cloud based flexibility Avis collecté par et hébergé sur G2.com.
I would say pricing or maybe third pary integration Avis collecté par et hébergé sur G2.com.
