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I've been using Userlytics to get customer feedback and surveys on design and usability. Super useful! Customer support is great. I use it about 3 times every 2 months. Avis collecté par et hébergé sur G2.com.
While Userlytics offer access to testers from various demographics, increasing the representation of users across different regions, languages, and specific niche groups could provide more comprehensive feedback, especially for my business which is targeting global or specialized audiences. Avis collecté par et hébergé sur G2.com.
Userlytics is great because it's easy to use and allows us to gather valuable feedback from real users quickly. The platform offers a full range of tools for conducting remote usability tests, including video recordings, screen captures, and detailed user interactions. The customer support is fast responsive and super helpful. I use it multiple times in my studies and work and it's great! Avis collecté par et hébergé sur G2.com.
The data collected can be a bit overwhelming, it takes some time to analyze everything but that's the only pinpoint.The collected data can be overwhelming, requiring some time for analysis. However, that's the only drawback. Avis collecté par et hébergé sur G2.com.
Nothing for participants to download or install, has a bit of everything to support all kinds of research, very good client support. Avis collecté par et hébergé sur G2.com.
I found Userlytics to have gaps in supporting a researcher's natural work, especially when conducting remote moderated sessions with own recruits. Top issues are: poor participant scheduling experience, little visibility of the participant experience, requiring separate effort for common steps that can be integrated, poor flexibility in building a study.
It would be good to see improved usability of the scheduling feature supporting calendar integration beyond Google. There can also be support to allow invited participants to complete informed consent ahead of their session and easily get session times added to their calendar instead of emails going to the spam folder. Users can have an option to add a session script visible to the moderator during a live session, and have the ability to conduct a test run making the end-to-end participant experience visible. Live sessions can also offer moderator control to have study questions appear together with the interactive prototype. Also have the ability to import study questions from a document. The UI, overall, can also benifit from an investigation toward improved user experience and flexibility.
Note: The feature rating questions do not have any N/A option and I have arbitrarily rated features I have not used yet. Avis collecté par et hébergé sur G2.com.
The best thing about Userlytics is the flexibility in studies. With other, more expensive services, we were limited in how we used our credits, or for example with UserZoom we could do unlimited usability tests but had to pay extra for other types of tests. Combining study methods is easy and doable on any plan. Scheduling integration has been extremely helpful for us as well. We've been able to run more studies more often and truly get our money's worth with Userlytics. Avis collecté par et hébergé sur G2.com.
Some of the features are new, beta, or incomplete, such as moderated studies on mobile. Analytics of quantitative studies is far from being as complete as with bigger packages like Qualtrics. Avis collecté par et hébergé sur G2.com.
I have really enjoyed the non moderated portion of Userlytics. I love that I can easily annotate and grab clips to use in my powerpoint research decks.
Overall, it has been easy to navigate and use for me. Avis collecté par et hébergé sur G2.com.
When we've used your moderated testers in the past I wish that they would have asked further questions based on someones feedback. For example:
Testers Answer: I'm not really liking this navigation, difficult to use and too cluttered.
Often times the moderater would repeat what they said, but didn't go further for example:
Moderator: Okay, so what I'm hearing is that the navigation might have to much content which makes it hard to use.
It would be nice for them to ask what are some changes you would make or what do you feel is missing, etc. This way we can get better feedback on ways to alter and improve the design and expereince for our customers. Avis collecté par et hébergé sur G2.com.
As a UX professional, it is much easier to share bad news or consructive criticism from an outside source. Userlytics makes it easy to:
a) Recruit the right people
b) Get the right feedback
c) Share that feedback with stakeholders.
Also, their customer service has been great. We have a dedicated rep at Userlytics that has helped us on numerous occasions. Avis collecté par et hébergé sur G2.com.
The speed of the results.
And even that seems unfair - we get actionable results in around 24 hours or less in most cases. But in this right-now world we live in, sometimes 24 hours seems like forever! Avis collecté par et hébergé sur G2.com.
Le groupe de testeurs Userlytics est le plus utile. Deuxièmement, j'adore la transcription de la session utilisateur. Cela facilite la recherche des bons retours plus tard. Je peux me concentrer davantage sur la conversation plutôt que de prendre des notes. Avis collecté par et hébergé sur G2.com.
Je déteste le nouveau système de crédits. J'aimais l'ancien où vous aviez un montant total de crédits et vous pouviez l'utiliser pour les testeurs Userlytics ou amener mes propres utilisateurs. Maintenant que les crédits sont divisés, j'ai tous ces crédits restants pour amener mes propres utilisateurs que je préférerais utiliser pour les testeurs Userlytics. De plus, beaucoup de nos utilisateurs que nous amenons ont des problèmes pour démarrer Userlytics et nous annulons le test ou passons à Zoom. Je préférerais faire appel à des testeurs Userlytics qui connaissent le système. Je ne suis pas sûr de renouveler avec Userlytics à cause du nouveau système de crédits. Avis collecté par et hébergé sur G2.com.
Userlytics a transformé nos procédures de test. Le support client est réactif.
La plateforme est une boîte à outils complète englobant toutes les fonctionnalités nécessaires pour les projets de test, du test d'utilisabilité à l'évaluation de prototypes : design parfait et interface conviviale.
L'une des fonctionnalités que nous utilisons souvent est la livraison de participants adaptés à nos exigences spécifiques. Leur vaste pool de participants fournit des retours précieux. Avis collecté par et hébergé sur G2.com.
Zéro à ajouter de mon côté, j'aime Userlytics. Avis collecté par et hébergé sur G2.com.
Userlytics is one of the only companies that supports Testflight and Android testing. They have an easy to use user interface with powerful functionality. Avis collecté par et hébergé sur G2.com.
It takes some time to get testers when you screen for specific types of users (to be expected). Very expensive Avis collecté par et hébergé sur G2.com.
It is very intitutive to use, so the product is not confined to just UX experts. Avis collecté par et hébergé sur G2.com.
When I need to create multiple questions within a test, there isn't enough spacing to separate each question box. I often got disoriented and needed to double check to see which question I was working on.
Not every user meets the requirements of my target audience, but I know it's hard to acheive unless I'm the one actively recruiting users. Avis collecté par et hébergé sur G2.com.
