TCP Humanity Scheduling Avantages et Inconvénients

The auto-scheduling was our biggest draw to Humanity. We tried a few different solutions that either limited the number of shifts that could be automated at once, or were not robust enough to process our complex schedules. Humanity's automation handled all of our shifts (nearly 3000 per week) much better than the others. It was also easy to learn how to operate the software as most of the user interface is very intuitive. Particularly the filtering processes and different views you can use to examine the schedule in different ways. This also allowed for easy adoption for many of our employees and volunteers that needed to view the schedule in the app. Also, they have a chat system that can give you very quick customer service for questions that are not overly complex. This allows relatively simple problems to be solved very quickly. The system has a lot of features that can be manipulated in ways not explicitly intended that helped us implement it for our needs. That flexibility and customization was key for us. Avis collecté par et hébergé sur G2.com.

While the customer service is very quick and responsive for simple questions, it can be a bit lacking when the questions get more complex. Our "contact person" in the company, who we are meant to reach out to for problems that could not be solved by the live chat function, has changed at least once and we were not notified for quite some time. Additionally, we were told to put in feature requests on a community website, but were not able to do so. When we asked about this we were told to email a list of them to our new contact person instead. It seems that they need to improve communication in their organization to avoid this sort of confusion in the future. The system also has the tendency to glitch at random times. They are usually not devastating glitches, as there is almost always a workaround but they are definitely frustrating and result in some lost time. For instance, the total weekly hours for employees will randomly disappear in shiftplanning. This can usually be fixed by reloading the page, but it disrupts your workflow. A more damaging example is when disabling employees interfered with the schedule template function. I tried to paste a previous schedule that had disabled employees in it and the shifts they were assigned to did not paste, so I had to manually remove them from those shifts to get the schedule to properly paste. Granted, bugs are a normal part of software development, and they are generally good about providing regular maintenance updates. However, it would not be an honest review without mentioning these issues as they are unfortunate parts of an otherwise good experience. Avis collecté par et hébergé sur G2.com.

Having the ability to have all of the tools on any web enabled device is key for an organization like ours. With so many moving parts, its great to have it all there.

The applications are simple, easy to use and very well laid out. You don't have to go digging through menus and various different areas to find what you need.

The customer support is out of this world- they always answer quickly and I've never waited more than a couple of hours for a resolution. They have such helpful technicians to walk you through more difficult setup. Avis collecté par et hébergé sur G2.com.

I've submitted a couple of enhancement requests that I would like to see, but its not a dislike more like room for improvement. Avis collecté par et hébergé sur G2.com.

I find the flexibility of both desktop and app to be very helpful when updating schedules while I am away from my desk. The app UI is generally easy to use, although the desktop/website version is where the program really shines with a variety of filters and view options. After a learning curve, the program is more robust and helpful than I first expected. I had a question and the customer support was prompt and friendly. I use this program daily while scheduling for a catering service and the flexibility to move and reassign multiple aspects of each shift is easy to master. I appreciate the integration between the app and the program Avis collecté par et hébergé sur G2.com.

I don't like that it is easy to pick up a shift by accident in the app, while trying to manage it instead. I also wish the employee's total scheduled hours would show up when checking the weekly availability. Avis collecté par et hébergé sur G2.com.

J'aime l'application mobile, l'enregistrement/déconnexion mobile, la demande de congé est facile, l'approbation de la feuille de temps est facile. Le support client est utile. Avis collecté par et hébergé sur G2.com.

Que vous ne pouvez pas modifier les demandes de congé. Que la banque de congés pour chaque employé est en jours et non en heures, car nous avons des employés horaires. Avis collecté par et hébergé sur G2.com.

This program is easy for us and our staff to use. I like the way the program will break out daily and weekly overtime so I can export to my payroll company. It does exactly what we need it to do. We use staff clock-in/out, pickup shifts feature, staff scheduling, we use some reports and verify clock-in/out times. There are many features more features on this program however we don't use them. Avis collecté par et hébergé sur G2.com.

The price of this program is really expensive for what it is. We are Canadian so converting from USD to CAN is a killer. I think other programs probably have the features we need but for better value. The help support has also declined in recent years. Lately, the base level of the help staff is so low that it's not all that useful. Avis collecté par et hébergé sur G2.com.

Il est facile de configurer des horaires et d'avoir des agents qui se connectent pour la journée. J'aime qu'il ait l'option de gérer les vues, de corriger les données et de garder une trace des jours de congé. C'est un outil très simple pour que les agents se connectent et l'utilisent quotidiennement. Avis collecté par et hébergé sur G2.com.

Je comprends probablement que l'objectif de ce système n'est pas les équipes d'opérateurs de service client, mais je manque de connectivité avec Zendesk (ou tout autre système de billetterie), pour que l'adhérence des agents soit surveillée automatiquement. De plus, il serait plus facile pour les agents de suivre leurs horaires s'il y avait des rappels apparaissant sur leur navigateur pour les pauses et les changements de rôle. Avis collecté par et hébergé sur G2.com.

l'organisation est excellente pour mon entreprise Avis collecté par et hébergé sur G2.com.

Prend un peu de temps pour apprendre à utiliser. Avis collecté par et hébergé sur G2.com.

Une fois que vous comprenez où tout se trouve, tout est assez facile à utiliser ! Certaines choses sont cachées dans des endroits étranges, mais pour la plupart, il est évident où aller/comment naviguer ! Les employés sont toujours serviables lorsque j'ai eu besoin de soutien. Avis collecté par et hébergé sur G2.com.

L'inconvénient est que certaines choses sont difficiles à trouver, devoir télécharger une application séparée pour pointer (stations de l'humanité), l'application n'étant pas très conviviale pour les administrateurs. Avis collecté par et hébergé sur G2.com.

It is customizable, different colors can be assigned to different positions, this can give the Managers nice visual cues to make sure they have all shift and positions covered.

Remote access to the schedule for employees, vacation requests, and more all through the app. Avis collecté par et hébergé sur G2.com.

Setting up Time Clock Terminals on phones/tablets is a little clunky, but it is worth it for what we use it for.

Sometimes editing an existing time sheet is a little weird, but I can easily get around it. Avis collecté par et hébergé sur G2.com.

J'aime pouvoir changer la couleur pour chaque emplacement, et que je peux répéter le programme pour ne pas avoir à le faire sans cesse. Avis collecté par et hébergé sur G2.com.

Je n'aime pas qu'ils retirent le calendrier hérité. Avis collecté par et hébergé sur G2.com.