Discussions sur Talkdesk

when I want to only see calls from a previous day, what is the best way to do so?

If there is the option i cannot find it it is very importatn to be free to do some other things and if something goes wrong i need to be warned real time

Concerning the latest iteration of the platform

While in a call, or at the end of a call, when trying to add a phone call to the contacts ist, it takes you into another screen, and by doing this you don't get to submit the disposition or you submit the disposition and then you have to go into activities later and find the call to add to... Lire la suite

Sometimes I receive complaints from customers about waiting for too long in the queue and I was wondering what is the best way to move this information to Microsoft Excel, are you planning in the near future to have a way to move or create spreadsheets from talk desk to Microsoft excel?

When I turn on my talkdesk my status is always available, I wish it could be changed and that I can put it on at will, before turning on the talkdesk to put my status offline

Why can't I leave notes on the Talk board, I think it would make it easier for all of us in our work how, so we can keep track of the jobs we do, this app is great, and I think it could work on its own, without any other apps , we have a lot of calls a day so I think notes could help in some... Lire la suite

It bothers me that I can't log in to the status I want to be when I log in to your application. In most cases I do chat on Kustomer and I need to call the client, I need to log in by default, I am online, and then at that moment I get a call that automatically appears and then I need to make... Lire la suite