Avis et détails du produit de SweetIQ

The idea behind SweetIq is great, being able to see the analytics for a business in one place is a really nice idea. Unfortunately SweetIQ seriously lacks in execution and even more so in their support. Avis collecté par et hébergé sur G2.com.

SweetIQ has many issues. Being able to see customer insights for a business tend to be unreliable when it come to IF they will show up. Support does not resolve issues in a timely manner (if ever) often issues can go on for months with no update. Features of their dashboard do not work as they should and often stop working. Avis collecté par et hébergé sur G2.com.

Nothing. This product rarely works, if at all. Support is noted as "24 hour support" but good luck reaching anyone to help you during the holiday season because the entire office is closed for weeks at a time. When you do hear back from support they tell you that you should see insights within 7 days, when the 7 days ends and you still do not see insights they send you another email saying that they will appear within a certain timeframe and so on and so forth. It's not uncommon for multiple issues to go unresolved for months at a time. Avis collecté par et hébergé sur G2.com.

I'm sure I could write a small novel about all of the frustrations my company has had working with this company. Probably the worst part of working with this company was the ton of additional work that was added onto my workload because of having to correct the multiple errors they left on all of my clients listings, documenting all of those errors, recovering angry clients that were unhappy with their dashboard and also losing the clients that we could not recover. I spent more time putting out fires because of SweetIQ than being able to focus on my own assigned duties. Complete waste of time that neither myself or my colleagues can get back. Then after all of this, they offered to clean up the mess, that they made, for an additional cost. Ridiculous. Avis collecté par et hébergé sur G2.com.

The tool does a good job of managing locations and local rankings, as well as reviews. It has a lot of reporting data on local keywords and coverage. The review solicitation capabilities are standard and definitely more than what you could do on your own. The aggregator relationships and directory coverage helps. Avis collecté par et hébergé sur G2.com.

Our experience has been poor with the account managers. It takes a while to get a hold of one and the process for changes can take some time. We have had challenges getting information from representatives and having our issues addressed. Avis collecté par et hébergé sur G2.com.

Customer support, ease of use, consolidates reviews and flags out of date info Avis collecté par et hébergé sur G2.com.

The spreadsheet it compiles does not always include the full review - there is a max length which omits critical data/comments Avis collecté par et hébergé sur G2.com.