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Avis sur la tarification Staircase AI by Gainsight
For me, Staircase AI shines brightest in its comprehensive approach. The StairCase.Ai team's dedication to our success and the customer support provided, combined with the platform's real-time visibility, empowers me to manage my team with a new perspective.
We were able to successfully implement in no time at all (very easy integration) and the UI was very easy for the teams to quickly adapt to using, a true example of time to value for all vendors.
I use Staircase daily, it helps structure my 1:1s and identify where I am needed most. Avis collecté par et hébergé sur G2.com.
I do not see any downsides to using StairCase AI, I'd highly recommend it to any CS/CE team to gain customer insights and transform to a pro-active success model. Avis collecté par et hébergé sur G2.com.
Staircase is one of the best pieces of technology I have ever purchased. First, it was truly a 1-day implementation. On the first call with the CSM, we simply connected to our systems using pre-built connectors, waited for the data to populate, and was off the the races.
The amount of data that comes in can be staggering, but Staircase is very good at providing uses cases and sharing how they use the product themselves. Once we worked through all of that, I felt like I have a complete picture of my entire customer base. There is nothing I do not know about my customers and gives me the ability to be reactive in the right way.
The game changer has been the notifications on Slack. I have crtical members of the team on a tier 1 channel, who are altered as soon as a message with negative sentiment comes in to any of the CSMs or support agents.
I would highly recommend Staircase to anyone in CS. Avis collecté par et hébergé sur G2.com.
Sometimes the amount of data can be overwhelming. Where do I start? What do I with it? However, the team at Staircase worked with me to make sure that I was getting the most out of it and organizing in a way that is digestible and adds value. Avis collecté par et hébergé sur G2.com.
