Avis sur 14 ServiceNow Field Service Management
Service Now nous aide à créer des demandes de CAB ou d'incident rapidement, et il intègre diverses tâches à assigner selon différentes priorités. Avis collecté par et hébergé sur G2.com.
Il n'y a pas grand-chose à ne pas aimer mais rendre l'interface utilisateur plus conviviale serait mieux. Avis collecté par et hébergé sur G2.com.
We can easily create custom fields, define how to visualize them in the ticket details, the filters work in a SQL logic which is very useful Avis collecté par et hébergé sur G2.com.
Not very intuitive at a first moment, but it is just a matter of time to get used to its functionalities Avis collecté par et hébergé sur G2.com.
Its various maps for agents for providing services to locations and also tracking the agents for allocating and deallocating tasks. From the customer's point of view, its SLA helps resolve the customer's issues within the expected timeline thereby preventing them from getting breached. With the help of the tool, the tasks can be allocated to agents with specific skills via drag and drop interface. Avis collecté par et hébergé sur G2.com.
As of now, the dislike feature I consider overall in ServiceNow is the SLA. According to me, certain tasks require more timeline than the expected timeline therefore SLA should be a bit involved from per agents' point of view. Avis collecté par et hébergé sur G2.com.
The best thing i like is predictive intelligence.The way this tool has enabled features though ML helping in various arenas such as major incident detection also various metrics that help in predicting services. Also its virtual agent feature that helps create incident and resolve issues through the tool. Avis collecté par et hébergé sur G2.com.
The thing I dislike is that creating virtual agent creation takes time . So as a developer i would recommend to enable a click as a go feature for craeting virtual agents. Avis collecté par et hébergé sur G2.com.
