Avis et détails du produit de Replicant

Ils ont conçu un parcours client B2B qui est absolument de niveau supérieur. Depuis la première fois que nous avons rencontré leur équipe de vente pour définir notre projet, il y a eu un processus si organisé et une communication incroyable. Au fur et à mesure que nous avancions dans les phases, la transition était fluide et efficace. Chaque nouveau membre de l'équipe était bien préparé et bien informé de nos objectifs, et nous n'avons jamais eu à répéter des notes ou des agendas précédents. La livraison était sans faille et tous les délais ont été respectés ou même livrés un peu en avance. C'est l'équipe technique la plus avancée et professionnelle avec laquelle j'ai jamais travaillé ! Avis collecté par et hébergé sur G2.com.

Je n'ai rien vécu de négatif dans aucun aspect de ce voyage. Avis collecté par et hébergé sur G2.com.

Replicant has been nothing but professional and also VERY patient with us over the course of our relationship. From the first meeting, they provided us with the resources and information needed to make a decision on if we should utilize their technology. It took us a long time to get to a place where we were ready to finally move forward. But, at no point were they pushy, annoyed, or frustrated with us. (They probably were but NEVER showed it to us!)

They tailored their experience to exactly what we were looking for and after we signed the contract they continued their focus of customer service through being there every step of the way in the implementation of the product. They even created custom reporting and self-service abilities that are very easy to use.

We are excited about the early results of the experience and look forward to seeing how it continues to help our business! Avis collecté par et hébergé sur G2.com.

There isn't one thing that I can say I dislike about Replicant. Avis collecté par et hébergé sur G2.com.

We trust this product to answer our calls. The thinking machine is customizeable, and the reporting is top notch - we almost have too much data to pour over. The support team is very responsive when we submit a ticket in and we have regular weekly calls with our representative to discuss the product and enhancements. Overall we've been very impressed with the product and the team at Replicant. Avis collecté par et hébergé sur G2.com.

There are a lot of specific use cases that need to be accounted for in our business. All of these exceptions need to be identified and solved. Thankfully the team at replicant is helping us to tackle these items as they come up. We've had a few technical issues but it's been very minor considering the volume of calls that have been actioned - again the team has been very responsive in looking into these as they have come up. Avis collecté par et hébergé sur G2.com.

Replicant's implementation of conversational AI is one of the best in this segment. It immediately helped us to improve our IVR experience and customer engagement to authenticate and understand intent there by helping us to streamline our call routing and day to day operations. Integrating with replicant is easy and seamless.

Replicant team is always willing to go the extra mile to make sure we get the best out of the implementation and also have a better montenization towards ROI. CSM team partnership has been key for us to continue to expand our integration with replicant. Avis collecté par et hébergé sur G2.com.

Product offering is expensive. We wish the different components of pricing i.e. fixed and variable is adjusted based on the utilization of platform capabilities. Avis collecté par et hébergé sur G2.com.

Replicant utilise une conversation normale pour prendre une commande d'un membre, ce qui libère mes agents pour gérer des appels plus difficiles. Tout cela à un coût inférieur à celui d'un agent. Pour les membres qui complètent leur demande via Replicant, nous constatons un score de satisfaction globale plus élevé qu'une commande passée via notre application ou notre chat bot. Ils sont également très réactifs à notre demande de support. Avis collecté par et hébergé sur G2.com.

Le principal problème que nous avons avec Replicant est la collecte d'adresses. Il n'y a aucun problème si l'adresse est déjà enregistrée, mais lorsque un membre ne connaît pas l'adresse exacte où il se trouve, des problèmes peuvent survenir. Replicant peut mieux capturer le nom d'une entreprise et trouver l'adresse municipale associée à l'emplacement. Avis collecté par et hébergé sur G2.com.

While there are many companies offering quality AI solutions for automation, Replicant is leading the charge in the contact center and customer experienceindustry! With their singular focus on contact centers/customer experience you are partnering with experts in AI Conversational Thinking Machine & LLM's as well as industry experts in contact center operations. This combination of expertise leads to a custom tailored solution for your business needs. From project scoping, through implementation, all the way to go-live Replicant provides a team of support that makes the process seamless. Since using Replicant we have seen an increase in customer satisfaction, a decrease in costs and an increase in agent retention rates. Avis collecté par et hébergé sur G2.com.

It's hard to think of anything to dislike about Replicant, they are truly a partner from day one and supports you in every way imaginable. Avis collecté par et hébergé sur G2.com.

The Replicant team manages everything at each phase of the project. After implementation, they continue to analyze their Thinking Machine's performance to find ways to improve efficiency, intuitiveness, and helpfulness. We love working with these experts, and we've saved a good deal of money by using their technology. Avis collecté par et hébergé sur G2.com.

We have had such a positive experience partnering with our Replicant team, it's hard to identify a dislike. We have at times wished they would expand into other automated customer service products--such as online Chat. Avis collecté par et hébergé sur G2.com.

Though Replicant staff members (at all levels) who were involved with our project NOT familiar with the paratransit operations, they were able to work with us to learn the business very quickly. That proactive approach and taking the time to learn/undertand helped us to go live as scheduled. Avis collecté par et hébergé sur G2.com.

The TMM cost that an agency will have to pay. Avis collecté par et hébergé sur G2.com.

It is able to handle a fair amount of simple phone requests without having to escalate to our operators Avis collecté par et hébergé sur G2.com.

It can take some time to get any changes made. Avis collecté par et hébergé sur G2.com.

The ability to allow customers to be independent and free up our agents. Avis collecté par et hébergé sur G2.com.

Not being able to access all of the features that are available. Avis collecté par et hébergé sur G2.com.