InsideSales Avantages et Inconvénients

the task function. I love that I can upload a lead and it tells me when I have to call them. Much of my day used to be spent figuring out who to call. Now I can just call call call. Avis collecté par et hébergé sur G2.com.

there should be a calendar tool where you can select when to start a person in a play and move around tasks based on your workload. If I add 20 people day 1 then 20 people day 2 the 30 people day 3. the overlapping tasks sometimes make it so there are 70 on the same day. It would be nice If I could select some to move out, or start later. Avis collecté par et hébergé sur G2.com.

Nothing - required to place characters in this box. Avis collecté par et hébergé sur G2.com.

Sadly, this tool went downhill dramatically after the buy-out from Aurea. They laid off all of the employees and brought in people who could not support customers. I used this tool daily, and the functionality compared to all of the other competitors we reviewed when leaving InsideSales was laughable. Please. do not move forward with this software. Avis collecté par et hébergé sur G2.com.

Nothing now. typing this to fill in space. Avis collecté par et hébergé sur G2.com.

Lack of relevant responses from support services. Avis collecté par et hébergé sur G2.com.

It was simple to start using. That's the extent of my positive experience. Avis collecté par et hébergé sur G2.com.

Xant/InsideSales seems like it will sync easily with Salesforce and eliminate inefficiencies but after months of trying to use the workflows and sync with Salesforce, I experienced nothing but issues. Calls dropping, syncing with incorrect accounts, and not writing back were all issues that were ongoing. Avis collecté par et hébergé sur G2.com.

Nothing now. I used to love their Playbooks software. Although, since the buyout from Aurea, their customer service has gone down the drain. Support became non-existent Avis collecté par et hébergé sur G2.com.

Lack of transparency for support and updates. Support tickets remain open for days. There is constant unexpected downtime with no resolution for days without identification of the root cause. Support documents are out of date, and they don't ever get updated. After Aurea bought InsideSales, they gutted the staff, brought on independent contractors who could not provide any support, and then raised all the prices for their services. Avis collecté par et hébergé sur G2.com.

Les campagnes automatisées sont excellentes pour les BDR, mais ne sont pas les meilleures pour les AE qui ont besoin d'une approche plus personnalisée pour gérer leur pipeline. J'ai aimé la possibilité d'appeler directement depuis Salesforce. Avis collecté par et hébergé sur G2.com.

C'était. un peu difficile à utiliser et ce n'était pas le meilleur pour les responsables de comptes. Ce serait bien à utiliser uniquement pour les campagnes BDR. Avis collecté par et hébergé sur G2.com.

Playbooks est un outil formidable pour m'aider à aborder mon portefeuille d'affaires de manière stratégique et précise tout en me donnant une excellente vue de mes clients d'une manière qui ne peut que m'aider à réussir ! Facile à utiliser et facile à suivre, les étapes me permettent d'organiser ma journée avec aisance et de respecter les indicateurs et KPI de mon entreprise. Cet outil fait de moi un meilleur vendeur. Avis collecté par et hébergé sur G2.com.

À ce stade, les aspects positifs l'emportent sur les aspects négatifs, mais la seule chose que j'aimerais voir est la possibilité d'envoyer un courriel à plusieurs personnes, ce que Playbooks ne peut pas encore faire. Avis collecté par et hébergé sur G2.com.

The automated selection of accounts is useful. That's where it stops, unfortunately. Avis collecté par et hébergé sur G2.com.

It has a very unintuitive interface. For example: It's not clear when a bot is active (messaging), buttons and actions are in unexpected or hidden places and navigating the tool is hard for reps. Our company (100+ reps) has needed much support and it always took a lot of time for problems to get solved. We currently have an issue that changes our phonenumbers' country codes so that it looks like we're calling from another country. This is killing to our connection rate, so we're working outside the tool for two weeks already(!) We've worked with it for over a year and, finally, upper management has decided to stop using it. A sigh of relief was audible throughout our salesforce. Avis collecté par et hébergé sur G2.com.

The ability to contact leads in real-time with their deep integration with Salesforce Avis collecté par et hébergé sur G2.com.

I wish they were still offering their Powerdialer product, it was amazing Avis collecté par et hébergé sur G2.com.

User Interface and ease of finding information on latest news updates. Provides insight on sales analtyics with historical trending of data. Configuration of snapshots can be done by end user without the need of IT support Avis collecté par et hébergé sur G2.com.

Release guidelines and training. There are good amount of updates being released regularly without proper documentation and release notes. It will be really nice to have release notes shared to user community before the release. Avis collecté par et hébergé sur G2.com.