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I've used Cuseum at two different organizations and have been incredibly satisfied in both instances. At the first organization, we adopted Cuseum during the beginning of the pandemic. It saved us when we could not go into the office to print membership cards, but new members needed their cards to access our outdoor spaces.
In my current position, Cuseum was already in place when I started my new role. It was nice to jump back into a platform that I was familiar with. Our members love that they have their membership number and information in their wallets and it is easy for them to download. Many appreciate that it is not an additional app that needs to be downloaded to their phone.
The Cuseum team's customer service is also a huge benefit to the software. Folks are always available to help. My requests are answered instantly or less than 24 hours and my issue or question is always seen through to its resolution. The Cuseum team is continuously making improvements and updates that echo the requests of the customers.
Overall, I would recommend Cuseum to any sized organization. It simplifies your membership card processes and allows your members quick and easy access to their membership cards! Avis collecté par et hébergé sur G2.com.
I don't like that renewing members do not receive a notification that their card was updated. Many members like the confirmation/acknowledgement that their renewal has gone through (in addition to the confirmation received when they made the purchase). Avis collecté par et hébergé sur G2.com.
Cuseum is a competitively priced option for your digital membership card needs. The set up was fast and straight forward. It is easy to deploy cards, push notifcations and back of card information updates. The back-end was user-friendly for our team and the customer experience was equally user-friendly. The customer service at Cuseum has been fantastic. They are easy to work with and we feel valued as a client. Avis collecté par et hébergé sur G2.com.
There is nothing we disliked. If you have a very complex CRM, the connection with Zapier is a bit hard to navigate unless you have an in-house person who is experienced at using Zapier. I would recommend the manual/excel option which was straight-forward and worked well. Avis collecté par et hébergé sur G2.com.
J'apprécie le temps et l'argent économisés en ne plus imprimer de cartes de membre en plastique pour nos plus de 3 000 membres par an. Avis collecté par et hébergé sur G2.com.
Je souhaite avoir accès pour apporter plus de modifications (comme limiter les notifications push par programme d'adhésion) 'en coulisses', mais le support a été très utile dans ces domaines. Avis collecté par et hébergé sur G2.com.
The Onboarding Process was a breeze and their support team was very responsive. Integration was extremely easy and they offered a number of features. During the Audition phase some of our staff members commented how easy it was to download the digital cards. Avis collecté par et hébergé sur G2.com.
More card design choices would be great. Avis collecté par et hébergé sur G2.com.
We do not need to send the physical version of membership cards, but our customers receive the cards in their phone. Avis collecté par et hébergé sur G2.com.
Sometimes, when we click resend cards, the system does not ask for confirmation. Avis collecté par et hébergé sur G2.com.
Cela a été formidable de travailler avec Cuseum alors qu'ils sont passés d'une entreprise assez petite à une entreprise beaucoup plus établie. Leur flexibilité et leur attention ont rendu facile l'obtention des réponses et de l'aide dont j'avais besoin. Avis collecté par et hébergé sur G2.com.
Parfois, j'ai l'impression de ne pas avoir de visibilité sur ce qui se passe avec la base de données Cuseum. Je ne peux pas voir quand des membres ont été ajoutés ou mis à jour ou quand des cartes ont été générées et envoyées. Ce serait bien d'avoir plus de contrôle ou de visibilité sur le processus. Avis collecté par et hébergé sur G2.com.
