Avis sur 495 ConnectWise PSA
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It offers all the features you need for day to day business management such as time tracking, project tickets, company management, service board, document management and it integrates well with email, outlook etc. Avis collecté par et hébergé sur G2.com.
ConnectWise is challenging to configure and use, it's not intuitive and feels like a bloated software. Several feature depend and integrate with each other and can be confusion to use without a training. Avis collecté par et hébergé sur G2.com.
It's is very user friendly. It easy to log time and opportunities. Avis collecté par et hébergé sur G2.com.
I don't feel like it has the best reporting capabilities. Avis collecté par et hébergé sur G2.com.
We've been able to better control and assign work and keep track of open projects, both internal and for clients, and reduce manual work surrounding invoicing. Billable hours have increased as a result. With a distributed workforce, it's easier to get visibility into what's on each person's plate and where their time is spent. Avis collecté par et hébergé sur G2.com.
Implementation was horrendous and took 10X the effort expected, which was really a burden for a smaller company that is light on administrative staff. As other reviewers have commented, Sales promised the moon but the actual system does not do what we were told, and the effort required from us has been substantial. For example, we were told that importing our extensive contact list would take minutes. It literally took three months of work, because our list had to be scrubbed and cleansed and revised to match their system's requirements, and each record had to be individually edited to enable assignment of basic market differentiators.
Also their support is slow and indifferent and tends to default to blaming either your workstation or user error before learning much about the actual issue. The chat function on the website is useless as the chat operators simply don't know enough about how the system works to answer questions or direct you to the correct documentation. As others mentioned, there are often five different ways to do the same thing and no way to evaluate if one way is better than another. Some of their logic is a bit crazy - for example, you can generate a report of "hours worked by work type" over time, but the report groups all hours into the first month the ticket was open! So if your ticket was open for several months, the time worked is all in the first month. The custom reporting function is arduous to learn to use.
They have a lot of training materials but they are difficult to navigate or search. I've spent an hour hunting down the answer to a simple question after the chat operator didn't know. The training itself does not weight the scoring of test questions according to the value of the information and is not geared towards real-world use of the system. It also contains many factual errors - after our purchase, I was told they knew these materials needed to be rewritten.
The biggest issue for us is that we're outside of their core client base of MSPs and were told repeatedly in the Sales process that this was not an issue and the system could be easily customized to our needs. After purchase, we found that that was not the case by a long shot. I suspect that ConnectWise may be an acceptable solution for MSPs. If you do exactly what the system is built for and don't need any custom functionality, your experience would probably be better than ours. I absolutely would NOT recommend them to anyone else. We've invested so much time now into making it work that we're not walking away, but they have some serious problems that I wish they'd take more seriously. In the meantime, they could work harder to keep their customers happy. Avis collecté par et hébergé sur G2.com.
ConnectWise permet à nos techniciens de saisir leur temps pour le service effectué, ce qui se traduit directement par une facture pour nos clients. C'est une amélioration considérable par rapport aux jours précédents de formulaires manuscrits et multiples. Avis collecté par et hébergé sur G2.com.
Il existe un certain nombre de "demandes de fonctionnalités" telles que la possibilité de modifier en masse les entrées de temps et un certain nombre d'autres améliorations d'efficacité que nous avons identifiées, mais que nous n'avons pas vues mises en œuvre. Malgré les défauts occasionnels, ConnectWise est une partie essentielle de notre entreprise. Avis collecté par et hébergé sur G2.com.
Le dicton "Si ce n'est pas dans ConnectWise, alors cela ne s'est pas produit" était un favori dans notre bureau. Ce logiciel est l'endroit pour tout stocker. Avis collecté par et hébergé sur G2.com.
J'ai utilisé ConnectWise pendant presque dix ans, année après année, les mises à jour ont résolu tous les problèmes que je pouvais avoir. Avis collecté par et hébergé sur G2.com.
Before we started with Connectwise, we were using multiple programs to do the same thing. This has streamlined things and eliminated the need to re-enter data. Avis collecté par et hébergé sur G2.com.
I do wish the reporting worked better. The report writer is still hard to use. I also wish they didn't constantly change the user interface. What we have had the most trouble with is getting the import to quickbooks to work how we need it to. We had to work with the consultants a few times to get it right. Avis collecté par et hébergé sur G2.com.
En tant qu'outil, il est très robuste et, s'il est configuré correctement, je peux voir comment cela apporterait de la valeur à une entreprise. La gestion des contrats à elle seule a bénéficié à notre entreprise. Avis collecté par et hébergé sur G2.com.
SERVICE CLIENTÉLE DÉPLORABLE !! Jamais je n'ai été confronté à un service aussi médiocre. On nous a vendu la solution et promis d'être opérationnels en un mois par les commerciaux. Une fois à bord, nos commerciaux ont disparu et notre technicien d'implémentation a confirmé que c'était impossible ! L'implémentation ressemblait plus à une démonstration et a été accueillie avec de mauvaises attitudes et des scripts. Lorsqu'on a demandé à mettre en œuvre selon nos besoins, on nous a dit que ce n'était pas une bonne pratique. Il s'est avéré que ce qui nous avait été vendu n'était pas du tout suffisant pour configurer le système, donc nous sommes confrontés à plus de frais si nous voulons plus d'aide. Le support à partir de là est au mieux lourd et nous n'avons eu aucune gestion proactive des comptes.
Nous avons été conseillés par un concurrent, AutoTask, des problèmes de support de ConnectWise et ils avaient tout à fait raison. Avis collecté par et hébergé sur G2.com.
