Irrelevant since I cancelled. Easy to set-up Avis collecté par et hébergé sur G2.com.
The annoying thing was that all of their toll free numbers were driving people calling the wrong company, all of them were trying to reach the previous owner of that toll free number. Still receive those calls after I cancelle the service. Avis collecté par et hébergé sur G2.com.
Avis vidéo
Un excellent logiciel de suivi des appels téléphoniques pour le marketing
Pistes pour les clients
C'est facile à utiliser
1,509 sur 1,510 Avis au total pour CallRail
Sentiment de l'avis global pour CallRail
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The Transcripts of all our Calls. Being able to double check all calls with a read through vs relistening to each call over and over. Copy and Pasting exactly what the customer says from the transcript over to our dispatch app so our Field Tech know in advance exactly what the customer is asking for is a fantastic feature. Avis collecté par et hébergé sur G2.com.
Customer support leaves much to be desired. Callrails ability to help you via chat is great but over the phone is like pulling teeth. The only problem with the Chat is you have to leave your account and access it most times from call rails website home page then you have to copy and past your account info from lead center. Avis collecté par et hébergé sur G2.com.
I've been using CallRail extensively across five different companies, managing around 50 tracking numbers for ads, print collateral, car wraps, and our website.
The AI features are impressive, making it easy to analyze calls, automate insights, and optimize performance. Integrations and notifications are seamless, ensuring I never miss important data.
The call summaries are a game-changer, allowing me to quickly assess call quality. By reviewing these insights, I’ve been able to refine our call center SOPs, ultimately saving jobs and improving customer interactions. CallRail is an essential tool for any business serious about tracking and optimizing their inbound calls. Avis collecté par et hébergé sur G2.com.
UX/UI I think can be a better bit better. Buts its pretty easy to use/ 8/10 Avis collecté par et hébergé sur G2.com.
What is most helpful about CallRail is the organization that it helps bring to inbound calls. Our company has recently started utilizing tags, and plans to continue to use them with the new Conversation Intelligence feature. This feature provides a transcript of the voicemail (helpful specifically for my role) and also gives an indication on how positive or negative the message is. I also like the HubSpot & CallRail Integration, as it does help take care of a few manual steps. Lastly, our customer support account manager Amber is kind and responsive. Avis collecté par et hébergé sur G2.com.
The downside of CallRail is that it's not overly user-friendly. I mean that in the sense that there is a lot of features on CallRail, but it's organized in a way that you need to know where to find what you're looking for, and it's harder to find otherwise. Also I hope that the CallRail & HubSpot integration continues to improve. Avis collecté par et hébergé sur G2.com.
CallRail has the best user experience of any other call-tracking platform that I have used. Everything is seamless and easy to find. Their support is next level as well! Implementing the platform was so easy for many clients I have worked on! Being able to jump in daily and listen to calls or check in on reports has been great. The integrations are easy to setup and they have many to choose from. Avis collecté par et hébergé sur G2.com.
The notifications are a bit lacking. I would love to have more customizable notification to send to people they apply to. Avis collecté par et hébergé sur G2.com.
CallRail a été un changeur de jeu et un sauveur pour nous. Il a aidé à identifier plusieurs problèmes avec notre réception (formulaires et appels). Pouvoir transcrire les appels et effectuer des recherches est une excellente fonctionnalité. Cela nous aide avec l'attribution marketing pour nos campagnes de publipostage et avec la formation des vendeurs sur ce qu'il faut dire et ne pas dire. C'était super rapide et facile à configurer, créer de nouveaux numéros est facile. J'aime qu'il vous alerte lorsque les numéros tournent trop rapidement. Je n'avais aucune idée que CallRail s'avérerait être un outil si précieux pour nous, et je l'utilise presque quotidiennement. Avis collecté par et hébergé sur G2.com.
Nous avons essayé le Convert Assist, et je pense que c'est un excellent outil. Cependant, il doit être examiné sur une base individuelle, et nous ne donnons pas à tout le monde l'accès à CallRail. Faire une sorte de recherche en masse pourrait également être utile. Je pense que nous devons l'intégrer avec Salesforce comme prochaine étape afin de vraiment tirer parti de certaines fonctionnalités. Avis collecté par et hébergé sur G2.com.
i like the feature of having callrail transcribe calls for us. customer support is also very easy to get a hold of anytime we need help with small or big concerns. we use it every single day and our business heavily relies on it. it's super easy to setup and get going. there is also an api if you need to integrate with other apps like email etc. Avis collecté par et hébergé sur G2.com.
wish they had sip phone options so we can answer calls on a hardware phone instead of cell phones Avis collecté par et hébergé sur G2.com.
The core function to housing data on call attached to digital and organic marketing campaigns is great for our clients. Avis collecté par et hébergé sur G2.com.
I think in terms of what it does is valuable but how they get there seems to need work. As a leader in the product space I find that their product is kind of a mess. The management of each client is certainly not intuitive, and to cancel is nearly impossible. Avis collecté par et hébergé sur G2.com.
Facilité à configurer et à exécuter à la fois l'acquisition de numéros ainsi que le suivi et le marquage. Avis collecté par et hébergé sur G2.com.
Parfois un peu excentrique mais correct une fois que vous avez commencé. Avis collecté par et hébergé sur G2.com.
Very easy to implement and integrate into your web properties and digital advertising. I've used this frequently on client campaigns for tracking call performance. Avis collecté par et hébergé sur G2.com.
In my experience, there are little to no downsides to using this solution for call tracking. Avis collecté par et hébergé sur G2.com.
I like the interface, it's much easier to use than Call Tracking Metrics, and much more user friendly. Also less expensive and more transparent than other companies. Avis collecté par et hébergé sur G2.com.
I legitamately can't think of any downsides to Call Rail. Avis collecté par et hébergé sur G2.com.
