- Accueil
- ...
- Logiciel d'infrastructure de centre d'appels (CCI)
- Deutsche Telekom
- CenturyLink
- Deutsche Telekom-vs-CenturyLink
Comparer Deutsche Telekom Contact CenteretLumen Contact Center 
They have great functionality in their business process. The contact center themselves streamlines the whole process and makes everything run smoothly.
it have multiple channel support for the customers like email chat support a good contact centre user friendly interface it is easy to implement with using the features of artificiall intelligence and automation
Sometime the historical call data is inaccurate and it seems like CenturyLink has ridiculous amount of teams / groups that seem not communicate very efficiently when an issue occurs, this causes the resolution time to be extraordinary long.
They have great functionality in their business process. The contact center themselves streamlines the whole process and makes everything run smoothly.
it have multiple channel support for the customers like email chat support a good contact centre user friendly interface it is easy to implement with using the features of artificiall intelligence and automation
Sometime the historical call data is inaccurate and it seems like CenturyLink has ridiculous amount of teams / groups that seem not communicate very efficiently when an issue occurs, this causes the resolution time to be extraordinary long.
