Sentiment des utilisateurs
Comment sont-ils déterminés ?
Ces informations, actuellement en version bêta, sont compilées à partir des avis des utilisateurs et regroupées pour afficher une vue d'ensemble du logiciel.
- Zaapi is a platform that centralizes chats from multiple channels into one place, providing analytics features and AI capabilities to manage responses and track team performance.
- Reviewers like the user-friendly interface, the ability to manage multiple chats efficiently, the straightforward setup, and the AI's ability to answer based on knowledge sources, which optimizes manpower and allows live agents to focus on complex inquiries.
- Users reported issues with the pricing, lack of comprehensive functions such as date range selection in sales reports, occasional system errors, limitations in AI capabilities, and the need for more advanced customization options and integrations with third-party tools.
