Alternativas de Zenefits Mejor Valoradas
The UI feels newer than some other payroll systems.
The support people are very friendly and try very hard to help you despite the inadequate software and specialist teams they coordinate with. Reseña recopilada por y alojada en G2.com.
The functionality is terrible. I can't think of one task I've attempted to complete that has been fraught with errors.
Saving dynamic employee earnings (fringe benefits for person A but not B) doesn't exist.
Bulk upload off-cycle payroll is a terrible experience.
Sync to QBO is non-existent (in its current unusable form).
There is no option to include payroll deductions without including payroll contributions.
The dedicated account manager is non-existent.
Until recently, there was no report that reconciled what Zenefits debited from your account with the payroll reports.
Currently, Zenefits has a bank transactions report and a bank transactions DETAIL report THAT DON'T AGREE WITH EACH OTHER.
Tax notifications sometimes get answered months after submitting the letter to Zenefits.
For some time, Zenefits software wouldn't appropriately cap 401k contributions resulting in overcontributions for many employees.
For some time call-back times from support were > 3 hours.
I was very surprised to see relatively decent reviews of this product. It has undoubtedly been the worst software experience I've ever had (not just payroll software). I wish migrating payroll providers wasn't such an arduous task. Reseña recopilada por y alojada en G2.com.
Reseñas en Video
Has made Hr so much easier!
Anticipan las diferentes tareas que vas a necesitar.
Absolutamente amo Zenefits.
460 de 461 Reseñas totales para Zenefits
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Very user friendly, no frills, just a simple payroll system Reseña recopilada por y alojada en G2.com.
Could have had more usability features or if there were more features, they were not spelled out in detail. Reseña recopilada por y alojada en G2.com.
La interfaz es simple, limpia y fácil de navegar. Es amigable para el usuario tanto para el empleador/administrador como para los empleados. Me encanta que los empleados tengan la capacidad de interactuar con el portal de manera autónoma para obtener la información que desean y reducir las solicitudes de soporte para RRHH. Reseña recopilada por y alojada en G2.com.
Zenefits sería perfecto si solo tuviera representantes de soporte dedicados asignados a las cuentas de los clientes. La cantidad de tiempo dedicado a poner al día a un nuevo/aleatorio representante de servicio al cliente con la historia y el contexto de una pregunta puede ser bastante ineficiente y frustrante. El proceso de implementación tomó más tiempo del estimado originalmente, pero eso es bastante común con las transiciones de las empresas a nuevos programas. Reseña recopilada por y alojada en G2.com.
Interfaz ordenada. Navegación fácil pero es un producto incompleto. Reseña recopilada por y alojada en G2.com.
Aunque Zenefits puede ser un nombre reconocible en la industria de servicios de nómina, desafortunadamente no ha logrado cubrir todos los aspectos de las funcionalidades de W2. Mi mayor decepción con este servicio es la incapacidad de enviar donaciones directamente desde mi cheque de pago. Esto podría parecer un problema menor para algunos, pero para los empleados que están comprometidos con las donaciones caritativas, esto resulta ser un inconveniente considerable.
En lugar de tener el proceso simplificado de donaciones automáticas desde el cheque de pago, los empleados se enfrentan a la tarea engorrosa de escribir sus propios cheques manuales. Entonces, hay un tiempo de espera adicional para presentar impuestos, después del cual solo entonces recibirán un crédito fiscal. En la era digital acelerada de hoy, donde muchos proveedores de nómina ofrecen características más avanzadas y holísticas, esto parece ser una oportunidad perdida por parte de Zenefits.
Para cualquier empleador que priorice la satisfacción completa de sus empleados y desee tener un sistema de nómina integral, recomendaría buscar en otro lugar. Reseña recopilada por y alojada en G2.com.
La tecnología está bien. Funciona. Es semi-intuitiva. Reseña recopilada por y alojada en G2.com.
El servicio es tan atroz que es abominable. Literalmente cancelan reuniones, ignoran correos electrónicos, manipulan y claramente no tienen ninguna responsabilidad interna. Literalmente es como orinar contra el viento intentar trabajar con ellos. Reseña recopilada por y alojada en G2.com.
The UI isn't half bad which will now change due to the TriNet acquisition. Reseña recopilada por y alojada en G2.com.
- Support ticket response times. It took them 11 months to get back to us on a tax issue.
- Lack of decent support at all.
- Not being able to pull certain reports that only support can.
- Certain integrations don't run well, like the Google calendar one.
- Loads of issues with FSA + HSA contributions not being added properly.
- Countless tax issues. We are a full service business and they are consistently late with tax payments that we always get notices from states. Reseña recopilada por y alojada en G2.com.
It's not an understatement. They got our 401k enrolled incorrectly. Payroll was wrong the first few weeks. Integrations break with updates (still not fixed after multiple open cases), we've had several customer success managers, one of which was let go and we were never notified of who the new one is. Support cases sit for days on end and are closed with no resolution or comments. What should take 5 minutes takes 3 escalations and a week to figure out. I have no idea how they retain clients with this level of incompetence. Reseña recopilada por y alojada en G2.com.
Bugs. Lots of bugs. Releases break things without notification to us so we end up calling in and learn that the recent release broke an integration or broke something else in the UI. We have an employee on leave and we have to actually email one person the same wage amounts to put for every single payroll period that the person is out. Manually. 3 days before payroll. They are a software company and we have to actually manually email a person the same information everytime. There is so much wrong I don't think there is enough room in this long format text box. Reseña recopilada por y alojada en G2.com.
Nothing, it doesn't offer anything that any other HR platform would not offer Reseña recopilada por y alojada en G2.com.
Poor customer service, constant back and forth on the email threads where they fail to actually read the content of the email? They just play dumb until they can close the ticket.
As HR head, I use zenefits all the time and the complaint has been ongoing from staff and from my side as well. Errors made on their calculation, which they admitted, but said they can't correct due to liability purposes so I had to redo the calculation manually from my side to correct the mistake. No apologies from their side, no credits whatsoever. Even the mistake was noticed by my employee and not by Zenefits. Reseña recopilada por y alojada en G2.com.
I like that I can streamline my onboarding and offboarding with the various integrations that we utilize in our productivity suite. This helps us maintain best practices for security and compliance. Reseña recopilada por y alojada en G2.com.
There are a lot of out of the box features that we don't fully utilize right now because we're a smaller company without a dedicated HR professional. Reseña recopilada por y alojada en G2.com.
Zenefits alberga todas nuestras funciones principales de recursos humanos en un solo lugar: desde la nómina, hasta la incorporación, el PTO y los beneficios. Somos un equipo pequeño, pero aún tenemos que gestionar tantos procesos como una gran organización. Es genial tener una plataforma que mantiene todo funcionando en sincronía sin mucho seguimiento manual, actualización, cálculo, envío de correos electrónicos y todas esas otras cosas que nos encanta hacer. Reseña recopilada por y alojada en G2.com.
Los nuevos niveles de precios no son mis favoritos, pero la plataforma sigue siendo una gran oferta. Reseña recopilada por y alojada en G2.com.
