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Reseña de Whatfix
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358 Whatfix Reseñas
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The willingness of the Customer Success/Support team to help you succeed in using Whatfix. They have always been very responsive to questions and the frequent client calls are good for building a client-supplier relationship.
The variety of features available in Whatfix makes the use of the product relevant for many use cases. Based on the continuous releases of new features you can see that they take their product improvement seriously. Reseña recopilada por y alojada en G2.com.
The available (original) analytics features were not providing us with the data that we required for our internal KPIs. The CSM team tried their best with offering a tailored Excel solution to solve this matter, however ideally this would have been included in the product.
Due to the wide variety of features in customising pieces of content/flows, the workflows could "break" easily when certain tags etc. were not set correctly. It could often take quite some time to figure out what the exact issue was, making it less easy to use.
The client-supplier relationship might benefit from more continuity in terms of the responsible CSM for the account. Over the course of the last 15 months, we've had 4 different CSM's. I understand that there might be varying reasons for this, and the general support has been good, however it always takes a bit of time to get up to speed with a new CSM. Reseña recopilada por y alojada en G2.com.
Los widgets de Whatfix me ayudan a asegurarme de que nuestros empleados puedan HACER lo que han sido entrenados para hacer meses después de la capacitación. Además, puedo agregar recorridos adicionales para elementos menores que no eran una prioridad en ese momento. Reseña recopilada por y alojada en G2.com.
Hay tantas formas posibles de usar Whatfix, desde widgets hasta comunicaciones e incluso la entrega y seguimiento de activos de formación. Ojalá tuviera más tiempo para trabajar en la plataforma. Reseña recopilada por y alojada en G2.com.
Ease of use, ease of implementation, customer support, communication, value-add resources offered by the team Reseña recopilada por y alojada en G2.com.
Getting users to adopt it, location of features that sometimes cover needed field/data on the platform it's on Reseña recopilada por y alojada en G2.com.
Whatfix has excellent customer service, serves as a development partner, and is making it easier and easier for content creators to deliver just in time guidance, tips, and integrations. Reseña recopilada por y alojada en G2.com.
As with any DAP, technical debt is a major consideration for a purchasing org. Reseña recopilada por y alojada en G2.com.
I like the way how whatfix is being built and easy to customize as per end user requirement. Reseña recopilada por y alojada en G2.com.
Sometimes I feel the flow consistency could be better without having any breakage while running the flow Reseña recopilada por y alojada en G2.com.
Permits agile approach to customer documentation. The user analytics are essential, and Whatfix CS is always approachable and helpful. They have given our team a new lease on life, allowing us to move away from traditional document help sets to a truly agile approach to developing knowledgebases. Reseña recopilada por y alojada en G2.com.
Lots of stuff we want to do out of the box requires Whatfix CS interaction and solutioning. But they are getting better as the product matures.
I don't like how they redo their licenses and renewals. They tend to ask a lot if their payments are coming, and that is annoying. Reseña recopilada por y alojada en G2.com.
Very good customer support. They very respond quickly. The product has many features that create real value for us. Furthermore, Whatfix is regularly extended with new features. We were especially pleased that our feature requests were also implemented very quickly. Reseña recopilada por y alojada en G2.com.
Initially, we had some starting problems. The content creation had to be learned first. In addition, there was a change of our supervisor during the pilot phase. Reseña recopilada por y alojada en G2.com.
Whatfix has given us the ability to scale our onboarding process and collect valuable customer insights. The product is easy to use with a clean user interface. Reseña recopilada por y alojada en G2.com.
All content needs to be recreated from web to mobile and between iOS and Android. Having that content easily replicated across platforms would be incredible! I think this is a challenge in the industry overall. Reseña recopilada por y alojada en G2.com.
Whatfix me ayuda a asegurarme de que los usuarios finales utilicen la aplicación de manera correcta. Con Whatfix, puedo usar balizas para asegurarme de que los usuarios finales vean lo que es nuevo, y puedo decirles inmediatamente más sobre esta nueva función. Con flujos puedo asegurarme de que los usuarios finales sepan qué pasos deben seguir para completar una determinada tarea. También utilizo la Ayuda Personal para analizar qué preguntas tiene el usuario final, y asegurarme de usar la herramienta adecuada de Whatfix para responder a esa pregunta. Reseña recopilada por y alojada en G2.com.
Al principio, puede ser un poco abrumador, porque tienes muchas herramientas de Whatfix, y puedes usar muchas etiquetas de rol y página, lo cual puede ser un poco complicado. Pero una vez que has recibido la capacitación de Whatfix, es bastante fácil de usar. Reseña recopilada por y alojada en G2.com.
