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Reseña de Whatfix
Using Whatfix in our online portals
358 Whatfix Reseñas
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The capability to produce really unique content, how flows can be created across multiple pages, the ability to add multiple types of media, and the helpful support team who are always there right away when you need something. Reseña recopilada por y alojada en G2.com.
A lot of cool features require some background coding (which will be done by the support team quite quickly if you ask), and occasionally it didn't work properly on our site, such as tooltips not attaching to the page correctly. Some minor things that are constantly being improved. Reseña recopilada por y alojada en G2.com.
Can see the edit/content flow live before publish and easy to use editor. Also the user analytics and statistics are useful to understand the adoption better. Reseña recopilada por y alojada en G2.com.
Can improve the formatting options like font types, background adjustments etc. Reseña recopilada por y alojada en G2.com.
Video and Translation Support and the delta part of the file when changes are done for the English File Reseña recopilada por y alojada en G2.com.
Videos output online instead of downloading.. Reseña recopilada por y alojada en G2.com.
Whatfix ia very intuative tool that helps in the creation of self-help guides and tutorials. It has made it easy to launch new features and services, and to reduce to amount of emails and calls coming to our client service teams. Reseña recopilada por y alojada en G2.com.
It would be great if we could encourage more of our customers to give the Whatfix self-help tool a try instead of immediately reaching out for help. Reseña recopilada por y alojada en G2.com.
Whatfix was very easy to implement and launch for our staff. It gives us the ability to provide support to our employees directly in the system where they are working. The Whatfix Professional Services Team was great to work with during implementation. Reseña recopilada por y alojada en G2.com.
Nothing so far. The tool is easy to implement and administer. Service teams are very responsive. Reseña recopilada por y alojada en G2.com.
Contenido útil para materiales de formación, mostrando nuevas características. Reseña recopilada por y alojada en G2.com.
Hemos necesitado la ayuda de TI a menudo para problemas técnicos con la creación de contenido. Reseña recopilada por y alojada en G2.com.
As a new user, I appreciated the step by step instructions and training videos. The customer support that we have received has exceeded expectations. Reseña recopilada por y alojada en G2.com.
The analytics and use reporting could be enhanced. Reseña recopilada por y alojada en G2.com.
Intuitivity of System from a content creation as well as from a user perspective. Reseña recopilada por y alojada en G2.com.
Difficulties in user identification and role segmentation within our (SAP) Apps Reseña recopilada por y alojada en G2.com.
The customer service is fantastic. The way they empower their chat support to break out and resolve issues on the spot is very helpful and a real time saver. I also appreciate that they really take their customer feedback seriously, and incorporate it into future updates. Reseña recopilada por y alojada en G2.com.
it is a bit difficult to rearrange flow steps after a flow has been created Reseña recopilada por y alojada en G2.com.
WhatFix offers a lot of flexibility for us to create content that is the most helpful/useful for our customers. I appreciate the support Whatfix offers to make sure we're delivering a quality product to our team. Reseña recopilada por y alojada en G2.com.
There's nothing that I've found that I dislike. Reseña recopilada por y alojada en G2.com.
