Reseñas y detalles del producto de Vonage Contact Center (formerly NewVoiceMedia)

Excellent International Calling Rates and High-Quality Sound & Reliability, MultiFeature-Rich Service, Works great in Phone, Report Making Feature. Reseña recopilada por y alojada en G2.com.

Although there is no issue however from past week getting issue sending text messages but i beleive the problem will be solved soon as i trust on Vonage. I have been using since decade. Reseña recopilada por y alojada en G2.com.

The best part is CRM integration, Easy to use and take less time implement in your organization. If you face any kind of issue they have best and expriced custommer support to help. The tool is alos user friendly. We can it frequently. It provide Real-Time Analytics & Reporting. We can route the calls accourding to the process. Vonage provide multiple features. Reseña recopilada por y alojada en G2.com.

What personally feel the pricing part. If vonage can reduce the cost that will be the best. Reseña recopilada por y alojada en G2.com.

Vonage contact center stands out for it AI-driven call routing seamless CRM integration and real time analytics. Its cloud based reliability support bussines growth and tolls like call recoding sentiment analysis improve customer interactions and service quality Reseña recopilada por y alojada en G2.com.

Now i have any essue in Vonage i am happy this service thakyou vonage Reseña recopilada por y alojada en G2.com.

Vonage contact center offers seamless CRM integration, AI driven call routing, Real time analytics, scalability and enhanced customer service efficiancy. Reseña recopilada por y alojada en G2.com.

I love this tools

Pricing and limited customization for certain features Reseña recopilada por y alojada en G2.com.

Very Easy tool to communicate with Candidates, Software speed is also good with good features and never hang. Reseña recopilada por y alojada en G2.com.

Messaging issue now these days rest everything is good. Reseña recopilada por y alojada en G2.com.

Seamless CRM integration which helps agents provide personalized services. It's cloud based platform is reliable, scalable & offers great reporting tool for improving efficiency. Reseña recopilada por y alojada en G2.com.

One downside of Vonage Contact Center is complexity of setup & customization, which can be challenging for users without technical knowledge. Reseña recopilada por y alojada en G2.com.

His integration with crm and his ai driven featuer. I am using it alot as of now and it helps me in every step Reseña recopilada por y alojada en G2.com.

Probably his master features. took too much time for unerstand and time taken as well Reseña recopilada por y alojada en G2.com.

Vonage Contact Center ofrece una integración robusta con Salesforce, lo que facilita la gestión y el seguimiento de las interacciones con los clientes dentro de una plataforma unificada. Las características de monitoreo de llamadas en tiempo real e informes del herramienta son útiles, permitiendo a nuestro equipo mantener altos estándares de servicio. Además, la facilidad de uso y el proceso de implementación sencillo significaron que nuestro equipo pudiera ponerse al día rápidamente sin necesidad de una capacitación extensa. El soporte al cliente es receptivo y ha ayudado a resolver problemas de manera rápida, lo cual es crucial para mantener nuestras operaciones. Reseña recopilada por y alojada en G2.com.

Si bien la integración con Salesforce es generalmente sólida, hay limitaciones en las opciones de personalización. Hemos encontrado algunos desafíos al intentar adaptar ciertas funciones para que se ajusten mejor a nuestros flujos de trabajo específicos. Reseña recopilada por y alojada en G2.com.

The best feature is I like that integration with salesforce, or cloud based flexibility Reseña recopilada por y alojada en G2.com.

I would say pricing or maybe third pary integration Reseña recopilada por y alojada en G2.com.

I love Vonage Contact Center's seamless CRM integration, scalability, and powerful analytics, making it easy to manage customer interactions and improve service. Reseña recopilada por y alojada en G2.com.

Vonage Contact Center could offer more advanced customization options Reseña recopilada por y alojada en G2.com.