Reseñas y detalles del producto de TeamDynamix IT Service Management

They actively look for feedback and seem to be trying to develop toward the things the users care about. Reseña recopilada por y alojada en G2.com.

The APIs are not as good as I would like and the Asset management doesnt have multi select for every action. Delete is the most annoying. Reseña recopilada por y alojada en G2.com.

TeamDynamix has great reporting capabilities and an easy to use client portal. Loads of features and customizations to help make the platform work best for your organization. Reseña recopilada por y alojada en G2.com.

The UI opening new windows on most clicks is not ideal, and there are a few odd choices in functionality, such as surveys taking 24 hours to go out. Would like an easier way to manage parent/child ticket relationships. Reseña recopilada por y alojada en G2.com.

The flexibility and functionality of the solution: attribute dependencies, workflow features, and collaboration. TeamDynamix also listens to thier customers when determining what new enhancements to consider. Reseña recopilada por y alojada en G2.com.

The Project Management features are sufficient, but many features within the ITSM app that would be also beneficial in project module. Reseña recopilada por y alojada en G2.com.

Plataforma muy ágil y fácil de usar. Nos permite realizar nuestras funciones de ITSM fácilmente con muy poco costo adicional. Reseña recopilada por y alojada en G2.com.

El producto actualmente no se actualiza automáticamente, por lo que nuestros usuarios tienen que hacerlo manualmente para ver el nuevo trabajo que llega. Los informes también podrían ser más robustos. Reseña recopilada por y alojada en G2.com.

Excellent customer support, fantastic knowledge bases and forums; they support their product very well. Reseña recopilada por y alojada en G2.com.

Could use more basic training for new users that need to spin up after an established product is in place Reseña recopilada por y alojada en G2.com.

La simplicidad y la usabilidad del Portal del Cliente Reseña recopilada por y alojada en G2.com.

Incapaz de generar informes útiles directamente desde la interfaz de usuario. Reseña recopilada por y alojada en G2.com.

Great Product for keeping track of tickets and hardware Reseña recopilada por y alojada en G2.com.

The Asset manager can be a little clunky to use at the start Reseña recopilada por y alojada en G2.com.

TeamDynamix brings ITIL ticketing with the ability to expand to ESM, and it integrates a fully developed Project Portfolio Management suite. Reseña recopilada por y alojada en G2.com.

UI is dated and lacking of a mobile app. Both are scheduled to be released in a coming feature release. UI does dynamically form to mobile formats. Reseña recopilada por y alojada en G2.com.

Their integration and support teams are great! Supporting documents are good and readily available on their site. Reseña recopilada por y alojada en G2.com.

A few basic features are available in other products that are lacking in TDX. Form fields that should auto-populate based on user record, such as location, do not. Reseña recopilada por y alojada en G2.com.

Very user friendly and easy to use. Support is always there and willing to help with issues Reseña recopilada por y alojada en G2.com.

Wish more than one person could be assigned to a ticket at one time Reseña recopilada por y alojada en G2.com.