Reseñas y detalles del producto de STAMP

Profundidad de los datos y vistas personalizadas. “Los resultados de STAMP fueron muy reveladores y estoy muy contento de que lo hicimos. La clave es estar preparado para actuar de inmediato sobre lo que aprendes.” Jerry Rollins, Fundador y CEO, Sage Reseña recopilada por y alojada en G2.com.

Nuevas mejoras están ocurriendo cada mes. Reseña recopilada por y alojada en G2.com.

Wwe had to worry when we got to renewal time because we didn’t know if our clients were going to renewal. Now that we have STAMP, we know how each and every client is feeling about renewing again. Reseña recopilada por y alojada en G2.com.

Being the main administrator, I must create additional accounts within the system for my AMs and CSMs. I wish there was a way to mass create accounts for my team. Typically, I have to call my CSM. Reseña recopilada por y alojada en G2.com.

Estamos obteniendo las respuestas que necesitamos para asegurar que nuestros clientes reciban el mejor apoyo posible. La configuración de la evaluación es muy fácil. Agregar contactos y crear las campañas de correo electrónico también es muy sencillo. El sistema realiza el trabajo sin hacer que el usuario sienta que hay demasiadas opciones. Reseña recopilada por y alojada en G2.com.

Me gustaría crear más preguntas personalizadas sobre la marcha para poder enviar STAMPs todo el tiempo. Normalmente, tengo que enviar un correo electrónico a mi CSM y hacer que él las confirme. Sé que los conjuntos de preguntas están respaldados por investigaciones de mercado, pero sería bueno si pudiera crear las evaluaciones sobre la marcha. Reseña recopilada por y alojada en G2.com.

Ultimately, the platform is highly intuitive. At login, it's aesthetically pleasing and there is no sense of being "Overwhelmed" and no annoying "pop ups". There is no huge indicator prompting you to mass upload your contacts and begin sending STAMPs. The customer success manager actually wants to work with you throughout the process so you have a better understanding of what you're doing. They dig and uncover your business objectives to make sure accomplishments are measureable. They don't have the "set it and forget it" frame of mind. Reseña recopilada por y alojada en G2.com.

As I become more entrenched in the platform, I'd like a little more hands off. I know my success manager is there to help me and make sure I'm seeing value, but I want to go in and break in. Create custom email templates and try to run my own reports. Personally, this is what I'd like. Reseña recopilada por y alojada en G2.com.

This is a one stop shop to gain access to the voice of the customer. We can create different STAMP assessments for different customers and clients depending on how much detail we’re looking to obtain. We’re able to choose different categories which allows us to splice and dice the data so the reporting is simple to read. Within the tool, there is also an email tracker that shows us where the client is at in the process of completing their STAMP. We can send emails directly from the tool and BCC salesforce so we’re tracking our activity. I couldn’t imagine going back to our old ways of collecting customer feedback. Reseña recopilada por y alojada en G2.com.

Right now, you can add contacts manually through the add contact feature, but only one at a time. Ideally, we’d be able to add more than one at a time manually. There is the ability to mass import but sometimes for testing purposes, we’d like to be able to manually add a handful of contacts. Reseña recopilada por y alojada en G2.com.

I absolutely love the data and reporting catabolites that STAMP gives me. I can see the results of all of my questions for each STAMP, for all Account Managers or for all accounts. They have found a way to splice the data so region, city, and even zip codes can be determined. Having clear and concise data allows us to put action plans together so we can act. Receiving the feedback is a game-changer for our business because we’re able to capitalize on it and increase retention. Also, we can use this data to show future clients our current clients are ecstatic about our support and service. Reseña recopilada por y alojada en G2.com.

At the moment, I do not have an dislikes about the platform. It would be nice to have some type of social media integration where my clients can share their review online with LinkedIn or Facebook. I’d love for something like this to show up on Yelp. Maybe that’ll be something they add in the future. Reseña recopilada por y alojada en G2.com.

I can’t say enough good things about STAMP and my customer success manager. From the get-go, I have had nothing but a great experience with STAMP. The one on one training, support and tutorials have all greatly helped me use STAMP successfully. Being able to log into my portal, choose a handful of categories and questions and begin my first STAMP assessment super simple. I can also monitor my account managers that are also using STAMP. The hierarchy set up within the system makes it very easy for me to run reports and to compare my Account Managers. Reseña recopilada por y alojada en G2.com.

Every so often, I’ll get an idea and I’ll want to send a new STAMP immediately. My success manager always reminds me that we need to socialize the STAMP to our clients before we send more. In order to get a good response right, we need to tell them that an assessment is coming so they fill it out. Reseña recopilada por y alojada en G2.com.

nothing. There was nothing I like about this product. Reseña recopilada por y alojada en G2.com.

Everything. Difficult to use and not what we expected at all Reseña recopilada por y alojada en G2.com.

Being able to see the data and reports for each individual STAMP assessment. Also, have the account manager dashboard that’ll show me all of the data aggregated so its very easy to see how well our accounts are doing. The assessments metrics are simplified so anybody can understand the meaning of the outcome from the reports. Also, there are a handful of different reports we can run which gives us transparency into these accounts. It’s helping us get a better understanding of how each of our big accounts are doing. Reseña recopilada por y alojada en G2.com.

Sometimes I wish that when I want to add a customized question without the CSM’s approval, I could. But, after I check with the CSM and they help me through the verbiage, I realize that it’s a good thing. Maybe STAMP can change the process to allow me to submit the question and keep it on the screen so I don’t forget about having posted the question. Reseña recopilada por y alojada en G2.com.

Fast, easy and systematic way to capture the “voice” of our customers. Reseña recopilada por y alojada en G2.com.

We are relatively new to this platform, so at this time we do not have any problems. Reseña recopilada por y alojada en G2.com.