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Funcional y fantástico
Social a escala
1,008 Sprinklr Social Reseñas
Sentimiento General de la Reseña para Sprinklr Social
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Buena interfaz con clase de IA de ritmo y gestión automatizada de redes sociales. Reseña recopilada por y alojada en G2.com.
Retraso con la herramienta a veces para internet y el sitio del cliente. Reseña recopilada por y alojada en G2.com.
I like that it can transcribe which is very helpful when you are on a call. Sometimes people talk very fast and it allows me the chance to look before asking them to repeat themselves. Reseña recopilada por y alojada en G2.com.
Some features are not usable. If I am trying to review past calls the dashboard does not load. Also a lot of the metrics are not important for my team to use as agents so it can get in the way. Reseña recopilada por y alojada en G2.com.
Es bastante intuitivo, potente y funcional. Reseña recopilada por y alojada en G2.com.
El soporte al cliente (fuera de nuestro Gerente de Éxito de Cuenta) es poco fiable — termino teniendo que solucionar la mayoría de mis problemas o los de mi equipo. Reseña recopilada por y alojada en G2.com.
I enjoy the ease of use when working via a social media space Reseña recopilada por y alojada en G2.com.
The different tabs are sometimes hard to find, better titles or keywords for the page searches would be better. Reseña recopilada por y alojada en G2.com.
The platform is easy to navigate, easy to set up, and filled with useful information. Not only is the social listening the best of the best, but the customer support portion of the platform is top tier. We use it everyday between social media management, customer service, and social listening. The customer support is fantastic. We have dedicated members from Sprinklr who meet with us bi-weekly to address any issues or even to teach use new features the platform has to offer. If we do have an issue, it is resolved quickly. Our dedicated Sprinklr team is very responsive and the best of the best. Reseña recopilada por y alojada en G2.com.
The only issue I have is when as a smaller company, using the out-of-box solution does not allow us to drill down geographically (this is only in the enterprise package). This doesn't make sense because if you're using the out-of-box solution, your company is most likely only in a few local areas. Reseña recopilada por y alojada en G2.com.
We own/operate 100+ individual brands - each with their own social identity. Sprinklr allows us to manage all those brands in one tool and to pull analytics/publish content in the aggregate, individual or group levels. Reseña recopilada por y alojada en G2.com.
Sprinklr is so robust that solutions to do certain tasks can seem daunting or overwhelming. Sometimes, especially when training new users, it is best to show only one way to do a task instead of the multiple ways one can accomplish one thing. Reseña recopilada por y alojada en G2.com.
The integrated Ai, able to locate cases and keywords quickly. Reseña recopilada por y alojada en G2.com.
When bulk closing, it doesn't do it instantly. Needing to do a workaround by selecting one by one when it is related to my own assigned cases. Reseña recopilada por y alojada en G2.com.
All in go one and easy to migrate other social channels into Sprinklr Reseña recopilada por y alojada en G2.com.
System itself is not that user friendly, it is not easy to manage by a non-digital guy Reseña recopilada por y alojada en G2.com.
