Alternativas de Service by WorkWave Mejor Valoradas
7 Service by WorkWave Reseñas
They always have enough Slingshot operators to answer the phones and generally don't miss calls. Love the ability to listen to call recordings and check for quality assurance. Reseña recopilada por y alojada en G2.com.
I contacted their department 17 times before I received a refund when I was overbilled by several thousands of dollars. This is not ethical. The operators are extremely inconsistent on the phones and frequently answered with the wrong business name, gave inaccurate pricing, and said we offered services we don't offer. It seems like a crappy place to work and nobody cares about customer care - somewhat ironic of a company built around outsourcing customer care for their clients. Stay away. Reseña recopilada por y alojada en G2.com.
WorkWave Service es una solución de servicio de campo basada en la nube. Ofrece aplicaciones portátiles y de escritorio para conectar a los trabajadores de campo con la oficina y proporcionar visibilidad sobre lo que está sucediendo en el campo. El panel de control de WorkWave Service proporciona información procesable en tiempo real, especialmente cuando se combina con la aplicación versátil. Una variedad de funciones de planificación permite a los clientes gestionar servicios, paquetes de servicios, trabajos recurrentes y órdenes de trabajo únicas. WorkWave Service también se sincroniza en tiempo real con QuickBooks Online y Desktop. Workwave es compatible con QuickBooks Online, lo cual es una necesidad absoluta para nuestra empresa. WorkWave es una plataforma de software increíble para mantener nuestro negocio. El producto es una solución en línea que ha demostrado ser completamente estable. Una gran ventaja de WorkWave es que podemos acceder al sistema desde cualquier lugar. WorkWave es impresionante en su trabajo y los servicios ofrecidos por esta herramienta son todos legítimos y basados en estadísticas. Reseña recopilada por y alojada en G2.com.
Hay una gran curva de aprendizaje para esta herramienta. Se supone que debes ser una persona experta en tecnología o un genio para aprender a usar esta herramienta y aprovecharla al máximo. Un empleado promedio no puede utilizar esta herramienta completamente y tendrá muchos problemas en el proceso. Otro inconveniente de esta herramienta es que su interfaz de usuario es bastante compleja, lo que dificulta encontrar funciones en la herramienta. Tienes que acostumbrarte a ella para que te guste esta herramienta. Reseña recopilada por y alojada en G2.com.
It's flexible. You can manage multiple business units. Reseña recopilada por y alojada en G2.com.
It's incredibly hard to learn, has too many options and when you want to change something, you might end up clicking through 16 pages. There is a lack of real sales tools (no e-sig, not follow up emails for estimates, no contract signing, etc), internal communications tools (no messaging, notifications or chat) or customer portals (customers have zero insight into payment/history). They are also amongst the most expensive and their pricing is still by "seat" which gets expensive if you simply want to have access on both mobile and computer. Reseña recopilada por y alojada en G2.com.
They are constantly working at making the system better for each individual business. Great at emailing and calling us back or answering work related questions. And always quick on fixing any issues at the moment. Very open to our ideas and implementing them to help make the system personal for our business needs. Reseña recopilada por y alojada en G2.com.
When the system has issues, which is seldom. I find some of the changes confusing at first when they are upgrading it. It takes added time to figure things out, but at the same time they are very eager to help, which is great. Too many different buttons to figure out where to add information or delete. Reseña recopilada por y alojada en G2.com.
Me encanta la programación y la capacidad de ver las citas y los equipos por millas. Reseña recopilada por y alojada en G2.com.
No me gusta que a menudo haya demasiados pasos para llegar a un cambio. Creo que podría simplificarse. Reseña recopilada por y alojada en G2.com.
Overall, the user interface and design is straightforward and mostly easy to navigate. I really like that Workwave offers a multi-company dashboard to see your whole company at a glance which could allow you to keep track with various areas of your company. Workwave is compatible with Quickbooks Online, which is a must for our company. When it comes to their customer service, I would give Workwave a 9/10. Their support representatives have always given a quick initial response to issues, provide updates and follow up to ensure you are taken care of. Reseña recopilada por y alojada en G2.com.
Here is where the list could get a bit lengthy, but I'll keep it short...We have used Workwave for about 8 months now, and in that time period, our company has experienced intense issues with this program. Although, the initial set up process went smooth, about two months into using this program we began to notice big problems. I'll start with when we realized several invoices were not being generated when we thought they were, nor were some of the ones that did generate get pushed over to Quickbooks Online. Then we realized our scheduled/recurring jobs that we spent a lot of time setting up in the beginning was in fact, not scheduling at all. This resulted in jobs and services getting completely overlooked, which resulted in losing a few clients. Although, the support reps did all they could to assist us, ultimately they had to just send everything to the developers for improvements to the program. The first major update finally occurred about 2 months later and most of those issues were fixed. However, just recently we noticed that billing address were getting changed to past, wrong address and invoices were never reaching clients or being returned back to us, which again is making us loose money and receive delayed payments. Although the interface is mostly easy to navigate, few things seem to work very seamless. There are several other smaller things I really dislike about Workwave, and honestly, I am a bit surprised our owner stuck it out with this program for so long. The developers are constantly trying to make improvements, but this program definitely has a long way to go. Reseña recopilada por y alojada en G2.com.
Las clases de formación, el personal experimentado, la forma en que escuchan las nuevas ideas que presentas para ayudar a que tu negocio funcione mejor. Sobre todo, saber que cualquiera que sean mis preguntas, siempre son respondidas de manera oportuna. ¡Gran software! Reseña recopilada por y alojada en G2.com.
Un poco menos de flexibilidad en los artículos facturables al mediodía, marcos de tiempo de facturación. Reseña recopilada por y alojada en G2.com.
