Pros y Contras de Reputation

I like all of the tools it provides, frankly. There's such a depth of utility that I haven't gotten around to using them all, and I'd consider myself a power user. I'm currently building some dashboards, managing Reputation for about 200 entities, and use it every business day. I find its tools are reliable. Reseña recopilada por y alojada en G2.com.

I would like more clarity on metrics. And I'm not the only one around who'd like that - many people in my company say the same thing. If the Reputation score for a given entity is a rolling average — or a rolling metric of any kind, really — then it's critical to explain what time frames are being factored into each rolling average. I don't know if my response rate, for example, counts toward my score based on data from the last 3 months, the last month, the last 2 years, the last year... nothing. And none of the Reputation score components offer any clarity on how their rolling timeframes are determined. I'm not asking for the proprietary formula — and frankly, I think it's anything more than a minor risk to Reputation's market share, even if the formula was public. All I'd like to know are time frames for score components. Reseña recopilada por y alojada en G2.com.

Al principio, cuando nuestra empresa hizo el cambio, fue un poco frustrante. La curva de aprendizaje fue la causa, acababa de dominar el software anterior que se utilizaba. Lo que me ayudó fue la capacitación y tomarme mi tiempo para revisar el software y comprobar cada opción que estaba disponible para mí. Más recientemente, he utilizado la publicación generada por IA para el lenguaje, ¡lo cual es "INCREÍBLE"! También me gusta la función para reseñas donde te ayuda con qué decir para que tus respuestas permanezcan neutrales. ¡Me encanta! Reseña recopilada por y alojada en G2.com.

Nada, realmente lo disfruto ahora que sé cómo usarlo. Me alegra que hayamos hecho el cambio. Reseña recopilada por y alojada en G2.com.

Reputation software has been a game-changer for managing online reviews and feedback. It makes it easy to keep track of what customers are saying across different platforms, so businesses can stay on top of their reputation. The insights it provides help you understand customer concerns and take action to improve service. Plus, the ability to automate responses saves time while ensuring you’re always engaging with customers in a timely and consistent way. The reporting tools are also super useful, giving you clear data to help guide decisions and improve your overall strategy. Reseña recopilada por y alojada en G2.com.

Reputation is great but sometimes the automation features may sometimes lack the personal touch that certain customers expect in their interactions. Reseña recopilada por y alojada en G2.com.

Me encanta tener un panel para ver todos los comentarios de los residentes y prospectos. También aprecio las notificaciones, que aseguran que no me pierda de responder. Por último, las respuestas preestablecidas son geniales. Reseña recopilada por y alojada en G2.com.

A menos que esto haya cambiado, las notificaciones de YELP no van a reputation.com. Reseña recopilada por y alojada en G2.com.

I love being able to see our Reputation score and all of our reviews in one place. We also have the ability to see our customer's survey responses so we can learn where our strengths are and where we can make improvements. Reseña recopilada por y alojada en G2.com.

It took a little bit of time for me to learn how to navigate through the different menu options, but once I did it was easy. Reseña recopilada por y alojada en G2.com.

Reputation.com is a fantastic platform for property management! It’s user-friendly and makes it easy to monitor and respond to reviews, helping us stay on top of our community’s feedback. Tracking our progress and maintaining a positive online presence has never been easier! Reseña recopilada por y alojada en G2.com.

Reputation.com has some useful features, but I find it frustrating that it displays options we don’t actually offer at our property. This can create confusion for residents and potential tenants, and it would be helpful if the platform allowed better customization to reflect what we truly provide. Reseña recopilada por y alojada en G2.com.

I like how integrative the social features are. Being able to create posts and schedule them for being posted at a later date is very useful. The metrics provided for our online reviews goes really into depth to where you can see how any and everything is affecting your reputation score. Reseña recopilada por y alojada en G2.com.

I do not really have anything that I dislike about reputation. It is very helpful and gives lots of insight into the business. Reseña recopilada por y alojada en G2.com.

Reputation.com has been an invaluable tool for managing our properties’ online presence and resident sentiment. As a property manager specializing in student housing, staying on top of reviews and resident feedback is crucial, and this platform makes it incredibly easy.

The real-time insights help us address concerns quickly, and the advice on maintaining and improving our reputation has been extremely beneficial. The platform’s user-friendly interface and automated features save us time while ensuring we stay connected to what our residents are saying.

If you’re looking for a way to enhance your property's reputation and engagement effortlessly, I highly recommend Reputation.com! Reseña recopilada por y alojada en G2.com.

I think that user interface could be polished a little better. Reseña recopilada por y alojada en G2.com.

It is easy to send a review request. It is easy to view Reseña recopilada por y alojada en G2.com.

We used a different platform called Podium, which was user-friendly and easy to understand. However, now I don’t find it as user-friendly, possibly due to settings that are not available to us.

Additionally, there is a difference when I send a review request from a PC versus a phone. There are options on the PC, such as email, but Facebook is not an active option. Some customers also do not have the option to receive text messages, so having alternatives available on the phone or tablet would be important.

How is the Reputation score calculated? While we have more 5-star reviews, our reputation score decreased by 11 points. I would assume this is due to a lower review request-to-response ratio. I can click on “How to improve my reputation score,” but it suggests we need Facebook reviews, which we do not have the option to collect.

Therefore, the solution would be to give those on the road more ways to request reviews—through Facebook, email, and not just text messages. It would also be helpful to provide information in an FAQ section or offer simple icons to click, allowing us to access the information immediately.

A nice addition would be to have Reputation email the colleague who requested the review once one is obtained. An area to add emails for this purpose would be great so the colleagues and any managers would know immediately. Reseña recopilada por y alojada en G2.com.

Me encanta que ya tenga respuestas pobladas, y podemos solicitar una revisión por texto. Reseña recopilada por y alojada en G2.com.

Que hay un límite en cuántas solicitudes puedes enviar en un período de 24 horas. Tengo tiempos limitados en los que puedo agregar pacientes a las solicitudes y me limita cuando intento ponerme al día. Reseña recopilada por y alojada en G2.com.