Pros y Contras de NUACOM

We recently signed up with the Nuacom softphone app, and the entire experience has been smooth and professional. From the start, Anthony Tierney was incredibly helpful, answering all our questions with clarity and patience. He ensured we fully understood the service and its benefits, making the onboarding process seamless.

After signing up, Heather Cunningham assisted us with a support call to set up our account, and she was equally supportive. She guided us through the setup step by step, addressing any concerns promptly and making the process much easier for us. Her professionalism and knowledge were greatly appreciated.

Both Anthony and Heather provided quick and efficient support, and their friendly, approachable manner made all the difference. The app itself is intuitive and easy to use, which we highly recommend to anyone considering Nuacom for their communication needs. Reseña recopilada por y alojada en G2.com.

So far, I have no dislikes about NUACOM. The onboarding process was straightforward, the support team has been incredibly helpful, and the app is intuitive and easy to use. It’s early days for us, but everything has been running smoothly, and the service has met all our expectations. Reseña recopilada por y alojada en G2.com.

La pantalla de administración: podemos revisar llamadas y personalizar esto según nuestras propias necesidades, lo que nos ayudará enormemente con nuestros informes. La función de wallboard es una gran adición al servicio proporcionado por NUACOM. Poder ver un panel en vivo de agentes y llamadas entrantes es una gran característica para tener.

El SoftPhone tiene la opción de estar no disponible para llamadas entrantes.

La función en el softphone realmente nos ayudará a mejorar la forma en que manejamos las llamadas.

La implementación del sistema telefónico fue rápida y fácil. Se agradeció enormemente el gran nivel de apoyo de Heather y el equipo. Reseña recopilada por y alojada en G2.com.

Lo único que sería una buena adición al sistema telefónico de NUACOM sería tener otras opciones en el softphone.

Por ejemplo, tener una opción para "Almuerzo" para que esto se refleje en el panel de control.

Además, cuando está disponible, el usuario aparece en verde. Pero ocupado se muestra como desconectado (a su manera) cuando se selecciona ocupado. Podría mostrarse en rojo para indicar que la aplicación está abierta, pero no están disponibles para recibir llamadas.

Aparte de esto, nada más que declarar. Esto es solo un poco de retroalimentación. Reseña recopilada por y alojada en G2.com.

Comprehensive features and the support has been very good so far. Reseña recopilada por y alojada en G2.com.

The user interface for configuring the system isn't the most straightforward. It could do with a cleaner model which either allows you to manage the call flow using a visual flow chart-type layout, or at least provides a visual of the call flow separately, even if you have to use the different sections of the settings menus to put your configuration together. This would make life easier - not just for the user, but for the Nuacom support when you are trying to explain to them what you need. We weren't setup correctly, and when we tried to have this corrected (with the Nuacom supports help), our call flows just became more and more complicated, when the answer was actually quite easy and it needed to be simplified, rather than made more complex. This could have been fixed quicker (probably without Nuacoms help) with a more visual diagram of how the system is working. Keeping in mind that more than one person from a company may need to deal with a call flow issue at any point and it may not be the person who has put it all together (i.e. not me) and unless you are really familiair with the setup, it's not going to be clear to the layman.

I also don't see why you need to put a 5 second minimum limit on voicemail's, before they can be emailed to us. We want the voicemails to be sent to us regardless of if they are only a few seconds long, which they can very possibly be. Not sending them because of this time limit could lead to things being missed. Maybe we could decide for ourselves if we want to set a minimum seconds limit. Reseña recopilada por y alojada en G2.com.

In the interests of transparency, our company (and myself) are new users of the system - we signed up after it came highly recommended from one of our business contacts. The initial training was conveyed in a straightforward manner and the user interface is easy to understand. Reseña recopilada por y alojada en G2.com.

Nothing so far...so hopefully this continues as we fully get to grips with all the functionality Reseña recopilada por y alojada en G2.com.

La configuración fue rápida y fácil. La llamada de incorporación fue excelente para acostumbrarnos al sistema y asegurarnos de que estuviéramos listos para comenzar. Reseña recopilada por y alojada en G2.com.

No hay nada en este momento que me desagrade. Reseña recopilada por y alojada en G2.com.

NUACOM offers an intuitive and reliable platform that makes communication seamless and efficient. The wide range of features, including call management, analytics, and integrations, are incredibly useful and enhance productivity. The customer support team is responsive and knowledgeable, ensuring any issues are quickly resolved, which greatly improves the overall experience. Reseña recopilada por y alojada en G2.com.

Nothing to review at this time as we have had no bad experiences at this time Reseña recopilada por y alojada en G2.com.

We recently switched our telephone system to Nuacom. From the beginning, their customer support has been excellent. They guided us through the entire setup process with clear, timely communication, making the transition seamless and stress-free.

With help and guidance from Nuacom's Sarah with the application process and Vaibhav from the onboarding team we were able to get everything up and running quickly. The interface is intuitive which has made managing calls much easier for our small team. It has many useful features that we are sure will improve our day-to-day operations, from call forwarding to voicemail management. These tools will help us to stay better connected with our customers. Reseña recopilada por y alojada en G2.com.

At this early stage of using the Nuacom system, we haven’t encountered any issues or drawbacks. Reseña recopilada por y alojada en G2.com.

I am a new business customer to NUACOM.

I have found NUACOM's products to be well thought through.

NUACOM is well resourced, their cloud tech is functionally rich and the assistance I received to get my business onboarded to their cloud VOIP system was excellent.

Of the VOIP providers I have had experianced, I have no hesitation in recommending NUACOM to enterprise organisations, corporates and small businesses alike. Reseña recopilada por y alojada en G2.com.

NUACOM's product pricing is a little higher that its competitors BUT having taken the journey to commit to NUACOM corporate VOIP, I understand why. Comparing NUACOM to its perceived competitors is like comparing apples with oranges. Customer support, onboarding assistance and functionally rich technology far exceed others I have reviewed. Reseña recopilada por y alojada en G2.com.

El panel de control es increíblemente intuitivo, lo que facilita la navegación para cualquier persona. También cuenta con una variedad de características impresionantes y potentes que mejoran la funcionalidad y mejoran la experiencia general del usuario. Reseña recopilada por y alojada en G2.com.

No puedo pensar en nada en este momento. Reseña recopilada por y alojada en G2.com.

Después de moverse por el mercado de VOIP y telefonía durante varios años, es genial volver a Nuacom.

El equipo es increíble, el soporte está ahí contigo y la capacitación está fácilmente disponible.

El portal es limpio, claro e intuitivo; todo está donde espero que esté, y todo funciona.

La configuración e implementación es sencilla y rápida.

Se vincula y complementa los sistemas existentes con un montón de características que mejoran nuestros análisis y significan que usamos Nuacom diariamente para apoyarnos en nuestro negocio. Reseña recopilada por y alojada en G2.com.

Me inscribí sin instalaciones adecuadas para llamar a teléfonos móviles. (SIN EMBARGO - Nuevamente, el equipo de Nuacom ha sido de primera categoría al ayudarme y proporcionarme exactamente lo que necesito) Reseña recopilada por y alojada en G2.com.