Alternativas de Hornbill Service Manager Mejor Valoradas
137 Hornbill Service Manager Reseñas
Sentimiento General de la Reseña para Hornbill Service Manager
Inicia sesión para ver el sentimiento de la revisión.
Podemos configurar Service Manager para adaptarlo a los requisitos de nuestro negocio y crear procesos empresariales que se adapten a nuestros usuarios. Reseña recopilada por y alojada en G2.com.
La elaboración de informes requiere un nivel de comprensión de SQL que no tengo, por lo que me lleva un poco más de tiempo comprender cómo se ensamblan los informes. Reseña recopilada por y alojada en G2.com.
We've found lots of excellent features in this product that make it an ideal product for our organisation.
Our business support teams and Digital & ICT service have made significant improvements to service and processing through automation of business processes (e.g. HR's recruitment process average turnaround reduced from 3 months to 6 weeks).
The people who implemented these automated processes on Hornbill were not IT staff in the main. That's because Service Manager has a great graphical interface and is relatively code free, making it accessible to those of us who don't read IT code books at bedtime!
We've had Hornbill Service Manager for 3 years now and on the rare times we have had technical difficulties, the supplier has responded quickly to resolve the issue and provided full detailed RCA within a week. They are our 'gold star' supplier! Reseña recopilada por y alojada en G2.com.
Less of a 'downside', more of a preference. If you want something off the shelf that is already set up and ready to go, this product isn't for you.
Service Manager is designed for the customer to set it up how they want it, so it needs investment of resources to do that and maintain it.
That said, Hornbill provide excellent support and training materials to get you started and continue learning so that you get the very best out of the product. Reseña recopilada por y alojada en G2.com.
Hornbill is lightweight and doesn't seem to be bulky. Some platforms are extremely bulky/clunky and are heavy on the requirements side.
1) Has an Inventory Management Module
2) Has a Change Management Module
3) A lot of new Modules are being introduced: Document Management, Timesheet Manager, Project Manager, etc.
Looks promising, but from what we have seen so far, some components need refining and customization is still limited. I guess as time passes, this will improve. Reseña recopilada por y alojada en G2.com.
Service Manager
1) Cannot create Teams
2) Cannot Customizable Views
3) Cannot get a Detailed Audit Trail (i.e. See what actions were performed.... like assigning tickets to another user, etc.) - Detailed History
Inventory Manager/Change Management
1) A bit rigid
2) Flexibility in customization is limited Reseña recopilada por y alojada en G2.com.
easy to manage your tickets and track progress, also can easily find the comms between users and customer Reseña recopilada por y alojada en G2.com.
not being able to respond on the previously sent email, you'd need to create a completely new email even if you just want to reply. Also always having to put a "summary" of the issue every time when responding on the ticket. Reseña recopilada por y alojada en G2.com.
La capacidad de crear vistas personalizadas y paneles para que el Service Desk los utilice. Reseña recopilada por y alojada en G2.com.
Las secciones de informes en la sección de Administración de Hornbill Service Manager
Interfaz poco amigable al usar el Análisis Avanzado e Informes. Reseña recopilada por y alojada en G2.com.
I like the customer portal as this encourages users in a very simple way to be able to locals and get feedback at any time Reseña recopilada por y alojada en G2.com.
We were originally sold the product with a lot of opportunity for other plug-ins for acid management and license management I don’t believe the product is a acid management or software management tool Reseña recopilada por y alojada en G2.com.
puedes enviar una actualización por correo electrónico directamente desde hornbill. Reseña recopilada por y alojada en G2.com.
No se puede cambiar la fecha de resolución predefinida. Reseña recopilada por y alojada en G2.com.
El sistema es muy fácil de usar y nuestros usuarios se adaptan rápidamente al sistema con poco entrenamiento. El editor de flujo de trabajo gráfico es otra ventaja, ya que ayuda a visualizar su recorrido a través del sistema. Reseña recopilada por y alojada en G2.com.
Como somos una institución tan grande, la cantidad de servicios que tenemos para ofrecer es probablemente más de lo que el sistema está diseñado para manejar. Sin embargo, esto no ha frenado nuestro uso del sistema. Reseña recopilada por y alojada en G2.com.
