Reseñas y detalles del producto de Higher Logic Vanilla

Vanilla is highly intuitive to learn and use from an admin perspective. We are constantly onboarding new employees to our community, and Vanilla makes it easy to learn how to navigate/manage the community.

One of my favorite aspects of Vanilla is the pockets feature. Pockets allow us to place code on any part of the site, making it extremely easy to customize the appearance and experience to exactly what we want. Reseña recopilada por y alojada en G2.com.

Vanilla is lacking on a few features that their competitors do well. Automation rules are a huge miss with Vanilla, as they do not currently exist. Automation rules would help small community teams build scalability into some of their processes. Vanilla can often be slow to action small feature requests that would solve gaps in the product. An example of this would be that they are missing the Rich Content Editor option in the Product Ideas status updates. Without this, we can't link out to different posts or support articles that would be helpful to users. Reseña recopilada por y alojada en G2.com.

Razonablemente fácil de configurar y administrar. Mi CSM es excelente, y sus KP y recursos disponibles son muy útiles. Acaban de lanzar una nueva plantilla, lo que permite una personalización más sencilla, ¡así que estoy emocionado de probar eso! Reseña recopilada por y alojada en G2.com.

Desearía que pudiéramos personalizar el aspecto y la sensación un poco más. Los análisis/informes podrían ser mucho más detallados. Me gustaría que pudiéramos enviar correos electrónicos (notificaciones y boletines) a través del foro. Reseña recopilada por y alojada en G2.com.

Easy to use and and navigate. Pretty intuitive if you've used similar site building tools before Reseña recopilada por y alojada en G2.com.

Support is a little lacking. Sometimes hard to reach. Reseña recopilada por y alojada en G2.com.

La plataforma es fácil de gestionar y el soporte es excelente. Reseña recopilada por y alojada en G2.com.

Los cambios en CSS podrían ser un poco más fáciles de implementar. Reseña recopilada por y alojada en G2.com.

The thing that makes Vanilla stand out is its dedicated customer success team. Mila guided us through the whole onboarding experience and on-going maintenance of the forum. From the very first day, Vanilla's forum became a hit with our community. The product is very flexible, which was important given how distinct our community is. It made a huge difference to have Mila help us navigate those options so we could easily and quickly take advantage of the flexibility the platform offers. Reseña recopilada por y alojada en G2.com.

There are many options in the settings, so it's not always clear how to use them all. This is why we were extra grateful to have a dedicated member of Vanilla help us learn to use them. Reseña recopilada por y alojada en G2.com.

Mi cosa favorita sobre la plataforma Vanilla es su simplicidad e intuición. Fue mi elección principal después de la primera demostración que hice, después de ver la vista de administrador. Es despejada y lógica. La comunidad orientada al miembro es personalizable al elegir un tema o hacer algún trabajo de CSS personalizado. Hicimos ambos, y basamos nuestro diseño en la comunidad de otro cliente de Vanilla que admiramos. También tenemos subcomunidades integradas en nuestro acuerdo, lo que permite una flexibilidad increíble para el crecimiento futuro con nuevas audiencias.

No teníamos una comunidad previa, así que era importante tener confianza en una plataforma que nos pusiera "en marcha" en la dirección correcta. Vanilla ha sido un gran socio hasta ahora. Reseña recopilada por y alojada en G2.com.

La vainilla ha sido muy receptiva a los comentarios y solicitudes de funciones. Las tres cosas que más espero son el desarrollo de un Directorio de Miembros (para ver más fácilmente quién más está en la comunidad), el refinamiento de los resultados de búsqueda y la mejora de los análisis. Reseña recopilada por y alojada en G2.com.

Las plantillas disponibles hacen que sea muy rápido y fácil establecer una comunidad de usuarios que incluya anuncios, preguntas e ideas. El soporte es fantástico. Reseña recopilada por y alojada en G2.com.

La API es bastante robusta, pero encontramos algunas acciones que nos gustaría realizar automáticamente que no son posibles a través de la API. Reseña recopilada por y alojada en G2.com.

Vanilla is a perfectly functional forum software system that offers a comprehensive list of features. The core and some plugins are open-source. There are also several tiers of paid hosting. It uses PHP and MySQL, which means it's relatively easy to find developers who can improve the software. It almost certainly has the features you are looking for.

(I am being offered a $5 Amazon gift card for this review.) Reseña recopilada por y alojada en G2.com.

Unfortunately, Vanilla's features are often less than ideal. It uses a fairly typical model for developing enterprise software: fill in the feature checkboxes. Having been involved in several software evaluation exercises over the years, I've seen the pattern repeated. It starts by collecting a list of desired features. Then someone researches the options and puts them in a spreadsheet. Each option is evaluated on whether it includes each of the desired features. Next the prices are included for each option. Finally the options are evaluated on the list of features and the cost.

The trick is some software implements features better than others. To take an example from Vanilla: ignoring another user. This is an important feature because people don't always get along. Sometimes you just need to turn off the noise. This is a plugin in Vanilla and the code is available open source. (Many useful plugins are not open source. You need to pay for Vanilla to host your forums if you need them.) If the plugin is installed, users can ignore each other. But it's not immediately clear to users how to do that since the option is somewhat hidden. Once you find the option, you'll see that posts from the person you ignore are greyed out. That's good. But critically you can still see who replied and getting the post back requires nothing more than clicking the greyed out post. Other interactions are not blocked. It's pretty much the bare minimum functionality needed to claim the ignore feature exists.

We use Vanilla's hosting service and I think it's probably fine if you don't have any particular need to change the way the forums work. It's serviceable. But if you need to make changes, the situation becomes far more complicated. Making changes requires submitting a PR to Vanilla so that it can be reviewed before deploying to the site. This is a reasonable requirement since it's there servers, but the PR process can be slow. Self-hosting is possible, but not all features are available unless you pay for Vanilla hosting. Consider your options carefully before committing to Vanilla Forums. Reseña recopilada por y alojada en G2.com.

Vanilla has so many great features on their platform. It is also very user friendly, and they did a great job customizing it to meet our brand. Reseña recopilada por y alojada en G2.com.

There isn’t anything that I really dislike about the platform. Reseña recopilada por y alojada en G2.com.

Realmente me gusta la funcionalidad "fuera de la caja" de la plataforma. Nos permitió implementarla con una V.1 mientras trabajamos en construir una interfaz y funcionalidad más robusta para nuestros usuarios. Reseña recopilada por y alojada en G2.com.

No sabíamos todo lo que se podía lograr con la plataforma a partir de interacciones básicas del sitio. Para entender realmente lo que podíamos hacer, tuve que hablar con nuestro gerente de cuenta. Reseña recopilada por y alojada en G2.com.