Pros y Contras de Gatekeeper

The functionality I saw (and our leadership saw) during the sales demos is exactly what we received at Go Live. The tool itself looks easy to use and actually is easy to use. We are able to quickly search for active contracts, not only in the Gatekeeper record, but also in the contract PDF itself. The tracking of contract expirations all in one place is a huge help and significantly improves visibility. Reseña recopilada por y alojada en G2.com.

Really nothing - great tool - we are very happy with it so far Reseña recopilada por y alojada en G2.com.

Gran producto, fácil de implementar y, sin embargo, flexible para ajustar donde sea necesario. Puede cubrir todos los aspectos básicos, pero también es flexible para los requisitos más complejos. El seguimiento por parte del soporte al cliente es excelente, y están disponibles cuando se les necesita. Reseña recopilada por y alojada en G2.com.

limitado a ninguna presencia en Europa continental Reseña recopilada por y alojada en G2.com.

Gatekeeper es una herramienta muy fácil de usar que requiere muy poca configuración inicial. Es un producto de bajo código que permitió a alguien como yo, sin experiencia real, configurar nuestro sistema y ponerlo en funcionamiento muy rápidamente. El uso de la herramienta ha ayudado a aumentar enormemente nuestra madurez y comprensión de nuestros proveedores y contratos de proveedores, y se están desarrollando y lanzando nuevas funciones que están ayudando a tener un punto único para todo lo relacionado con los proveedores. Reseña recopilada por y alojada en G2.com.

A veces ha habido áreas más pequeñas, como correcciones menores que mejoran la funcionalidad pero que han tardado un tiempo en implementarse. Hay una sección de voz del usuario, pero algunos elementos más pequeños parecen ser victorias obvias (los administradores pueden eliminar registros, cómo activar una renovación y mantener la información existente, seleccionar al propietario del contrato a través del flujo de trabajo, etc.) que deberían considerarse por separado. Reseña recopilada por y alojada en G2.com.

Gatekeeper has been a lifesaver for our company. We’ve used them for over three years, and the service and functionality have been exceptional.

Gatekeeper system - we doubled the number of monthly contracts executed even with a smaller team managing it. The workflow transitions and features are easy to configure, and the automation streamlines the entire process for our internal owners and legal team. Exporting the data and the ability to upload changes in bulk when needed is beneficial. Gatekeeper has reduced internal emails, significantly increased efficiency, and is a contract repository across the company and departments.

Gatekeeper service - you cannot beat Gatekeeper’s responsive and helpful team members. We enjoy working directly with Melanie M. as our Customer Success Manager. She is absolutely the BEST – it is easy to book meetings with her, and she always follows up to ensure we have what we need (and sends short videos to help answer our questions). We also work with Mark P. as our Account Executive, and he is fantastic to work with. Gatekeeper does not nickel and dime customers like other vendors. They make their pricing straightforward, with no hidden fees or surprise charges throughout the year. Reseña recopilada por y alojada en G2.com.

No complaints. Gatekeeper continues to roll out system enhancements, so any improvements we initially requested have been implemented (like the Admin control features, DocuSign integrations, etc.). Out of all the systems used by our company, this has been the easiest and with the best ongoing customer support. Reseña recopilada por y alojada en G2.com.

Customability for example: ability to amend each workflow phase to have different notifications, slas ect

Ability to automate example: automatic links sent, logic to bring in different approvers based on custom data, ability to change status' between phases

Customer support: the CSM team are available whenever needed and deal with escalations and issues in a timely manner

Creditsafe reporting is not static but continuous which helps highlight any risks and manage Reseña recopilada por y alojada en G2.com.

Reporting feature is very basic, we will have to integrate with another tool to pull data from Gatekeeper. This could be fixed by using a dashboard

Unable to duplicate phases, we have multiple workflows with similar phases. All logic has to be done manually multiple times which is time consuming and allows higher chance of human error

Unable to store documents via the tool, we have lots of training material we have created which we need to store locally rather than the ability to store in the tool

Unable to add multiple vendor emails to one card.

User configuration is very complicated, all user configuration is solely based on contracts so if a vendor does not have a contract users do not have access to add comments.

Data importing can be complicated and difficult for companies that do not use google as their platform. For example, we complete data entry in excel then have to copy and paste into a google sheet to re-download and upload again Reseña recopilada por y alojada en G2.com.

User friendly and the Gatekeeper team is amazing and always willing to go above and beyond to assist the team. We have felt very supported throughout the buildout and launch and we continue to feel our partnership is valued and appreciated by our Gatekeeper team. Reseña recopilada por y alojada en G2.com.

There is no critical feedback to extend. Reseña recopilada por y alojada en G2.com.

There are lots of customization options to meet our needs. Reseña recopilada por y alojada en G2.com.

There isn't anything that I dislike about it. The program meets and surpasses our needs. Reseña recopilada por y alojada en G2.com.

Contract management is quite easy and lots of template options. It's fairly easy to set things up yourself with minimal/no help from Gatekeeper. Also the Onboarding is super efficient and relatively easy to tailor to internal processes. Reseña recopilada por y alojada en G2.com.

No connection at the moment to our ERP; would be great to have the actual spend in Gatekeeper to monitor with contracted amount. Reseña recopilada por y alojada en G2.com.

Es fácil de personalizar. Puede ser intermedio al principio, pero es fácil de usar y entender cómo funciona. Reseña recopilada por y alojada en G2.com.

Difícil de resolver problemas incluso después de enviar una solicitud de soporte técnico. Reseña recopilada por y alojada en G2.com.

La facilidad de gestión de proveedores es lo que más me gusta de Gatekeeper. Puedo renovar o cancelar mi contrato fácilmente directamente en la plataforma. La automatización también es una gran ventaja. Reseña recopilada por y alojada en G2.com.

Desearía que los gráficos pudieran mostrar más datos a la vez. Me encantaría tener múltiples puntos de datos en cada eje. El precio también es un poco alto. Me encantaría ver los SLAs incorporados en el plan Essentials. Reseña recopilada por y alojada en G2.com.