Reseñas y detalles del producto de Gainsight Customer Communities

Me gusta lo fácil que es navegar por nuestra comunidad en el backend. Desde el principio, Insided proporciona una variedad de herramientas que hacen que la gestión de la comunidad, la redacción de artículos y la creación de eventos sean muy sencillas. Reseña recopilada por y alojada en G2.com.

Desearía que tuviéramos más personalización y la capacidad de enviar mensajes masivos a los miembros de nuestra comunidad. Reseña recopilada por y alojada en G2.com.

Es fácil de usar y no añade mucho sobrecarga con otras herramientas en nuestra pila para mantenerse en contacto. Realmente contento con ello. Reseña recopilada por y alojada en G2.com.

El producto es confiable. Creo que una funcionalidad de búsqueda un poco más avanzada sería útil y una integración más profunda con Salesforce o Slack. Pero más allá de eso, es bastante sólido. Reseña recopilada por y alojada en G2.com.

Mejor: Compromiso y Insignias; fácil de configurar publicaciones Reseña recopilada por y alojada en G2.com.

Plataforma de eventos: no hay muchos elementos para cambiar y menos dispositivos para trabajar. Reseña recopilada por y alojada en G2.com.

The product is easy to use.

The UI is clean and reader friendly. Reseña recopilada por y alojada en G2.com.

Some more features should be there to make it more engaging.

Ease of editing the graphics will be helpful Reseña recopilada por y alojada en G2.com.

We've built a "one-stop-shop" resource for our customers, which InSided's platform has helped with. Getting the site published using the inherent modules and widgets in the system was straightforward. It provided a good starting point for creating the community we thought would support our customer base. The Control backend for admins is also reasonably easy to navigate for the basics, including approving users, adding and moderating content, and viewing analytics.

The team at InSided is also open to feedback, providing opportunities to meet with their product managers. Reseña recopilada por y alojada en G2.com.

The functionality of InSided's platform is limited. If you want to do anything beyond the few widgets and modules they offer in the out-of-the-box setup, HTML and CSS are required to get it to your specifications. I would like additional nesting options in the Knowledge Base to organize support articles, video tracking to host e-learning videos in the same platform as the Knowledge Base, more buttons, and more customizability around "phrases" used across the site.

One of the most frustrating pieces is user management. You have to add users to a spreadsheet, download it, then upload it to InSided to invite them to the community instead of adding users directly with their email address. It is also limiting that user invites cannot be resent as users often miss their first invite. After their first invite, we cannot send them an email invite and must direct them to register manually. I have heard that user management will be updated, so I'm hopeful this process will be modernized soon.

I also think InSided missed the mark by not having an advocacy portion of a community. Having a dedicated place for challenges with a points system tracked per act of advocacy would be ideal, but there is nothing for this in InSided. I have set up challenges, but it's all manual through posts that could be much better done. Reseña recopilada por y alojada en G2.com.

Diseño limpio que nos permitió personalizarlo fácilmente a nuestra marca. Reseña recopilada por y alojada en G2.com.

Falta de integración con eventos de transmisión (por ejemplo, zoom), la gamificación necesitaría mejoras, imposible generar boletines de correo electrónico. Reseña recopilada por y alojada en G2.com.

Inisides support team is fast responding and extremely helpful. Customizing the platform to fit your companys brand is easy (plug and play).

One of the biggest reason why we pick Insided is their federate search capabilities and the embeddable. This helps our current clients get all the information they needs quickly. Reseña recopilada por y alojada en G2.com.

Reporting has been a struggle for us with using this platform. Also, not having a way to email our current community members within the platform outside of the automated emails (e.g newsletter). Reseña recopilada por y alojada en G2.com.

Tiene todo lo necesario para alojar una plataforma comunitaria. ¡Las analíticas estándar son geniales! Estamos migrando desde otro sistema y su colaboración ha sido excelente con la migración. Desde la perspectiva de un administrador, es bastante fácil de usar y comenzar. Reseña recopilada por y alojada en G2.com.

Sería bueno si tuvieran una integración estándar oob con Oracle ya que usamos OSVC. Tienen las API que son útiles. Reseña recopilada por y alojada en G2.com.

The platform is very easy to use and navigate around. And once you've got the hang of it it's very easy to create new posts that look really good in a matter of minutes. Reseña recopilada por y alojada en G2.com.

The only slight negative for me was that it took a little time getting my head around some of the terminologies. For example instead of 'edit' it uses the term 'control' but this is a minor thing and once you've figured that out it's easy to use. Reseña recopilada por y alojada en G2.com.

InSided is an excellent tool that helps us to connect our product with our community. Very easily people can engage with our product regarding our launches and the help the users can provide to the community. For us, InSided is not a tool only, but a partner for our business. Reseña recopilada por y alojada en G2.com.

InSided is an excellent tool however the user experience could be better for Admins to easily find the features and how to manage them. Reseña recopilada por y alojada en G2.com.