Pros y Contras de Customerly

Veníamos de un proveedor similar aunque de mayores dimensiones, y honestamente uno de los motivos por los que nuestra empresa (AnyTech365) estaba buscando una nueva solución era por la falta de transparencia a la hora de cobrar. Nos sentíamos ninguneados mientras nadie del anterior negocio se molestaba en solucionar nuestras consultas, y el precio subía y subía. Tras un tiempo de búsqueda, encontramos a Customerly, donde Luca siempre se mostró dispuesto a escucharnos e incluso a implementar ciertas funcionalidades para que Customerly se adaptara al 100% a nuestras necesidades. Para mí, una atención al cliente de 10, y un servicio que nada tiene que envidiar al que ofrecen otras compañías que llevan más tiempo en el mercado, junto a un precio más que competitivo. Reseña recopilada por y alojada en G2.com.

En mi caso, todos los meses tengo que realizar un informe sobre las encuestas que realizamos en Customerly, y bueno, el formato de fecha no es el más fácil de utilizar. Se aprende, no hay problema, pero esto sin duda ralentiza un poco mis procedimientos. Reseña recopilada por y alojada en G2.com.

We greatly appreciate Customerly for the ease with which we can manage customer relations and, at the same time, communication among colleagues in the background. The functionality of having everything channeled into a single tool is also excellent (for now only chatbot and email, but we look forward to updates!) Reseña recopilada por y alojada en G2.com.

Currently, the AI (Aura) is giving us some headaches because we are not managing to train it as we would like. However, we are confident that we will succeed shortly, with the valuable support of Luca and the Customerly Team (always punctual in their responses and assistance). The new mobile app has just been released and is a good step forward compared to before: there is still something to improve, but, also on this front, we remain confident. Reseña recopilada por y alojada en G2.com.

I like the fact that it's very easy to setup and navigate. You can leave notes to discussions, group them by teams and users and also how easy it is to setup the knowledge base.Their reporting is nice and insightful, it gives you clear understanding of what your users are looking for and the pressure level of the support team. Reseña recopilada por y alojada en G2.com.

I would love a custom option for when operators aren't available and although it's a trend, I wouldn't relly on AI for user help. You can't beat a live person, even if they reply after a couple of hours. Reseña recopilada por y alojada en G2.com.

Easy chatbox to integrate, simple to use for us and for our client. Reseña recopilada por y alojada en G2.com.

There are a few bugs in your product: missing notifications in mention , infinite skeletons in some settings page. I already reported 3 bugs, still waiting for a fix. During this period I receive new updates from your product and new features. I don't want a new IA feature, I only want the bugs to be fixed.

Every times I tried to contact you, it takes around 3-5 days to have a feedback. It's very long. Also the response were not good: I talk about a bug in notifications, I receive an explanation how to enable notifications.

Honestly for us, the main bug is the notifications issue. I do not receive any notification when someone mention me in a ticket. It is very annoying and we lose a lot of times to contact our colleague. Reseña recopilada por y alojada en G2.com.

I have been using Customerly for the past few months, using it every day, and I can honestly say it has revolutionized the way I manage customer interactions. The platform is incredibly user-friendly, making it easy to set up and customize to fit our business needs.

Customerly’s support team is also top-notch. They are always quick to respond and provide solutions, ensuring everything runs smoothly. Overall, Customerly has been a fantastic addition to our customer support toolkit, and I highly recommend it to any business.

We came from Intercom since we moved to Customelywe wouldnt look back. Reseña recopilada por y alojada en G2.com.

would be good to have stats on how many people have read a popup post, how many converstions your Ai has handdled, may be there, but cant find it, Reseña recopilada por y alojada en G2.com.

Aura AI Chatbot ha sido una adición transformadora a nuestras operaciones comerciales. Su capacidad excepcional para manejar grandes volúmenes de consultas de servicio al cliente ha reducido significativamente la carga de trabajo de nuestro equipo. Las amplias opciones de personalización de la plataforma nos permitieron adaptar los flujos de chat precisamente a nuestras necesidades, asegurando una experiencia del cliente fluida y personalizada. Siempre que enfrentamos desafíos, el equipo de soporte fue rápido y efectivo en proporcionar soluciones, demostrando su compromiso con nuestro éxito. Aura AI Chatbot no solo ha mejorado nuestra eficiencia, sino que también ha elevado nuestros niveles de satisfacción del cliente. Lo recomiendo altamente a cualquier empresa que busque optimizar sus operaciones de servicio al cliente. Reseña recopilada por y alojada en G2.com.

Aunque mi experiencia general con la empresa ha sido positiva, siempre hay espacio para mejorar en cualquier organización. Creo que el crecimiento continuo y la adaptación son clave, y estoy seguro de que están comprometidos a perfeccionar sus servicios aún más. Reseña recopilada por y alojada en G2.com.

Switching to Customerly was a game-changer for us. We were struggling to keep up with support requests, but with Aura AI, we’ve automated 68% of them—without sacrificing quality.

The real magic? Aura Companion. Our team now saves 50% of their time using the AI expansion feature, turning quick inputs into full responses in seconds. And the results speak for themselves—CSAT jumped by 25%, with AI outperforming even our human agents.

All of this at a fraction of the cost of Intercom. We’d never look back. Reseña recopilada por y alojada en G2.com.

The only thing missing is WhatsApp integration, but the team reassured us it’s coming soon. Reseña recopilada por y alojada en G2.com.

Il vantaggio di Customerly è di poter disporre di diverse funzionalità integrate nella solita piattaforma. Per la nostra attività utilizziamo la chat di supporto sul nostro sito, la gestione e la segmentazione dei contatti e l'invio di email. Oltrtetutto è possibile impostare automazioni secondo diversi criteri. Molto semplice e intuitivo da usare. Il servizio cliente risponde prontamente. Reseña recopilada por y alojada en G2.com.

Se devo trovare un difetto, le chat sulla nuova app non permettono di selezionare e compiare il testo (anche se è possibile inviare una trascrizione al volo) Reseña recopilada por y alojada en G2.com.

I like how it combines CRM and outbound emails with customer support chat and chatflow and popups. It is really easy for us to send notifications and updates to our customers with Customerly. Reseña recopilada por y alojada en G2.com.

Some of the stuff is still work in progress, but the software is developing rapidly and fixes and updates are coming up fast. Reseña recopilada por y alojada en G2.com.

Customerly is a solid customer support tool, especially when it comes to its integrated knowledge base. The automated responses work well, making it easier to handle common customer questions efficiently. While the platform is user-friendly, it doesn’t stand out much beyond this key feature. It’s a good option for those who need a reliable FAQ and response system. Reseña recopilada por y alojada en G2.com.

he live support response time is often too slow, which can be frustrating when urgent help is needed. It’s useful for self-service solutions, but if fast human support is a priority, it might not be the best choice. Reseña recopilada por y alojada en G2.com.