Reseñas y detalles del producto de ConnectWise PSA

The QuickBooks integration and invoice creation is great. Time intensive to set up correctly and smoothly, and takes a lot of work to set up the GL, but once it's all set up, it's great to click click and have invoices populated in Quickbooks.

timesheet and ticket calculations - these can be complex multipliers, and Connectwise set up is time intensive, but again, once it's set up, it's a simple click.

Service Agreement specifications - easily changes and customized Reseña recopilada por y alojada en G2.com.

very finicky and picky. There are a lot of settings and usage requirements that require checking small boxes that are easily missed, or easily blend in with fields and veiws.

There is no 'save preferences' or 'lock access' features on the technician entry side, there a lot of reviewing and editing is required by the billing department to eliminate errors initiated by the technicians.

There's no easy way to bill half a project upfront, and bill the rest once the work is done on the same project ticket and invoice. Reseña recopilada por y alojada en G2.com.

Después del entrenamiento, es fácil de usar y proporciona al equipo un flujo de trabajo todo en uno. Reseña recopilada por y alojada en G2.com.

No me gustan algunas de las limitaciones con la integración, pero vienen más. Reseña recopilada por y alojada en G2.com.

ConnectWise brings a lot of functionality to a single location so that users are not having to search all over the place for information. The acquisition of Labtech and Sell was especially good for our company as we use both of these products for sales and support. ConnectWise provides easy access to great resources to help train staff and increase product knowledge.

The screenconnect feature has improved our ability to work more effectively with our clients. Integration with Automate helps us track client assets, manage the hardware lifecycle, and make recommendations for improvements based on alerts between the systems. Ticket templates help new employees onboard more quickly because they can easily tell what tasks they need to complete and what parties need to be involved. Tracks enable us to easily communicate information, create tickets and automate various other processes with a single click of a button which is a huge time saver for us. Reseña recopilada por y alojada en G2.com.

The Procurement module desperately needs to be revamped. It seems as though it was designed by individuals that have never been part of the procurement process or involved in inventory management. Perhaps it works better for small offices, but for those trying to utilize the module with multiple locations it is a full time job. Sell's new electronic ordering may help address some issues, but until batch ordering is made available it is still not a great solution for larger organizations that ship to multiple offices. Creating workflows for this module is also difficult. Standard board properties do not apply and you are limited to what you can use. There is no audit trail that we have been able to find to verify whether a workflow setup for Procurement items is actually triggering rather than asking the people that should be receiving notifications. Reseña recopilada por y alojada en G2.com.

Windows and Mobile apps have solid functionality to enter time, expenses, track projects and track tickets. Reseña recopilada por y alojada en G2.com.

Mobile app doesn't have the ability to view projects, which makes it difficult for T&M customers who like doing one-off projects. I have to pull out my laptop to see the speicfic details of the project. Reseña recopilada por y alojada en G2.com.

Construido por un MSP que sabe cómo funcionan los MSPs. Reseña recopilada por y alojada en G2.com.

El CRM no es tan potente como otras partes de la aplicación. Está bien para un pequeño equipo de ventas, pero necesita algo de trabajo si tienes más de 3 vendedores. Reseña recopilada por y alojada en G2.com.

Connectwise Manage es nuestra línea de vida administrativa. Utilizamos los tableros de servicio para rastrear tickets de ayuda, tickets de ventas, oportunidades, documentación y más. Si no está en CW, no sucedió. Reseña recopilada por y alojada en G2.com.

No hay mucho que no me guste. Espero poder utilizar la disponibilidad de la orden de compra pronto. Reseña recopilada por y alojada en G2.com.

Todo es autoexplicativo y todo lo que necesitas hacer está justo ahí. Cualquiera puede ver tus notas desde cualquier lugar. Reseña recopilada por y alojada en G2.com.

Solo un cierto número de personas puede acceder a él en cualquier momento. A veces es muy confuso porque las características no siempre son autoexplicativas. Reseña recopilada por y alojada en G2.com.

Es una herramienta excelente para organizaciones de servicios gestionados que necesitan rastrear las horas de trabajo para determinar la rentabilidad. Reseña recopilada por y alojada en G2.com.

Puede llevar mucho tiempo acostumbrarse y averiguar cómo utilizarlo para aprovechar todas las funciones. Reseña recopilada por y alojada en G2.com.

Centralized system that tracks all configs, clients, tickets, billing, projects etc. Reseña recopilada por y alojada en G2.com.

Cloud hosted system has limited capabilities vs on-premise. Reseña recopilada por y alojada en G2.com.

Organized way to see projects and know what has to be done in what order Reseña recopilada por y alojada en G2.com.

Can be difficult to find things like projects etc Reseña recopilada por y alojada en G2.com.