37 Chaser Reseñas
Sentimiento General de la Reseña para Chaser
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The automation and less human intervention. This gives us confidence that nothing is also missed. It is easy to implement and the support was brilliant from the team. Reseña recopilada por y alojada en G2.com.
The promises or commitments scheduled, there is not queue or list of these. I made the suggestion to the onboarding team and they are looking at this. Reseña recopilada por y alojada en G2.com.
Chaser is a very aforadble but powerful tool. It's made Credit Control a breeze as it basically runs itself thanks to the API with our accounting software. Reseña recopilada por y alojada en G2.com.
The way it groups invoices together can sometimes lead to multiple emails going out at once Reseña recopilada por y alojada en G2.com.
Configuración rápida y fácil, integración perfecta con Xero. Sincroniza inmediatamente cualquier cambio/actualización que hayas hecho en Xero.
Redacción clara y efectiva de las plantillas de correo electrónico.
La programación automática libera mucho de tu tiempo y Chaser recomendará los mejores momentos para enviar correos electrónicos.
Opción de no perseguir a determinadas empresas o facturas. Esto es útil cuando sabes que algo ha sido pagado pero aún no se ha reflejado en Xero.
El apoyo del equipo de Chaser es bueno.
Equipo de Cobro dedicado que es excelente. Reseña recopilada por y alojada en G2.com.
Nada que no me gustara, pero cosas que creo que podrían añadirse o mejorarse:
Descubrimos que las Calificaciones de Pagadores no eran reflejos precisos.
Chaser Pay tardó demasiado en configurarse.
Me encantaría que la Verificación de Crédito se extendiera internacionalmente y que se añadiera una función de Acuerdo de Crédito al servicio.
Me pierdo un poco con la interfaz. Probablemente hay mucho más para utilizar de lo que soy consciente. Reseña recopilada por y alojada en G2.com.
Hemos estado usando Chaser durante aproximadamente 2 años y wow, ahorra mucho tiempo al no tener que escribir correos electrónicos manualmente y podemos levantar el teléfono de inmediato. Es realmente simple de usar y contiene todas las facturas que están vencidas/por vencer. Puedes modificar la plantilla para darle ese toque humano y menos automatizado, lo cual es una gran ventaja. Reseña recopilada por y alojada en G2.com.
No tiene una función para incluir créditos, lo cual es una pena, ya que ocasionalmente recibimos clientes que nos informan que estamos equivocados porque hay un crédito en la cuenta. Los correos electrónicos a veces no se envían debido a un problema en segundo plano del que no estamos al tanto. Aunque estas cosas suceden, generalmente Chaser las soluciona de manera oportuna. Reseña recopilada por y alojada en G2.com.
The ability to segregate customers into profiles i.e. those who need a reminder before the invoice is due or those who pay by DD and shouldn't be chased. Reseña recopilada por y alojada en G2.com.
Xero is catching up for basic chasing so the use case is more specialised. Reseña recopilada por y alojada en G2.com.
Ease of setup of Chaser with Xero . Much better than using the built in Xero debt chasing system as where a customer has multiple invoices outstanding it will consolidate the chasing onto a single email. We set the system to chase every Tuesday at 11am. Customer support and account management is responsive. Reseña recopilada por y alojada en G2.com.
The workflow of the system in relation to in-house telephone chasing does not work for us so we end up using manual work arounds Reseña recopilada por y alojada en G2.com.
The automation - enabling schedules and creating templates easily to configure how and when you want to chase clients is a lifesaver. Using Chaser has helped save a lot of time that would have been spent chasing debt manually and has helped us to get paid quicker. Reseña recopilada por y alojada en G2.com.
If an invoice is raised and added to our accounting system in between the internal chaselist reminder is sent to us by Chaser and the timing of the chase, these invoices can be included in the chaselist, which is not ideal. I'd like some kind of notifcation system to notify me of this and allow me to pause or stop a chase on these invoices. Reseña recopilada por y alojada en G2.com.
We've been useing Chaser for almost 3 years in our accountancy firm. Our industry in the UK is known for bad payers and chasing clients for payment used to be a painfully manual process at month end. I use Chaser on a daily basis.
The customer support is fantastic. It is so refreshing to have the same person consistenty looking after you.
New features get released regularly. If there are small issues or areas that you feel could be improved, simply report them and they get actioned very quickly. They are more than happy to get feedback.
You can segment the client base so that not every client receives the same wording - you can be gentle with some and more aggresive with others.
We are trying out the SMS feature on a sample of clients to see if this is more effective than email.
Set up and integration with Xero is very good and changes come through instantly.
The customer payment portal is worth it on its own. It is such a useful feature and looks professional. It is self service, so clients can download invoices adn generate statements whenever they want, reducing the admin time of us having to send copy invoices. Our payment portal is integrated with Stripe which can also handle direct debits which is very clever. Reseña recopilada por y alojada en G2.com.
It would be good if the product roadmap was made public or to have an ideas page where users could vote for features.
It is a bit pricey, but the time savings pay for themselves. Overages were expensive on our old plan but we have now been moved to a slightly more expensive 'base' plan with no overages which is great.
Not a fault of the product itself, but I think once our clients realise that it is automated emails being sent out, the chasers lose their 'power' and get ignored.
Chaser charges a % on top of the Stripe fees for processing card payments which gets expensive, considering we already pay for the payment portal feature. Reseña recopilada por y alojada en G2.com.
Chaser tiene muchas funcionalidades, como informes, envío de correos electrónicos e incluso cobro de dinero. Se integra bien con Xero y nuestro sistema de correo, Google. También ofrecen servicios de control de crédito, así como un servicio de cobro de deudas sin tarifa si no se realiza la cobranza, lo cual es excelente. Es muy fácil de usar e implementar según nuestros requisitos actuales. El soporte al cliente también es increíble, muy rápido para responder y fácil de hablar. Reseña recopilada por y alojada en G2.com.
Está limitado a enviar correos electrónicos desde 1 o 2 cuentas, y no puede adaptarse según el AM que vendió el trato. Reseña recopilada por y alojada en G2.com.
- automates the credit control process, from sending reminders to escalating actions, saving valuable time and resources, especially when managing this function on behalf of many clients
- Reminder / chase templates can be easily customised, ensuring a professional and personalised approach to each client's preferences in adopting a tone that's more suited to them.
- Seamlessly integrates with popular accounting software like Xero and QuickBooks, minimising manual data entry and errors.
- Provides insights into customer payment behavior, helping our us identify potential late payers and take proactive measures for our clients.
- Customer support is great & it is easy to set up / implement Reseña recopilada por y alojada en G2.com.
- I had issues with the automated nature of chases which could not be turned off. Especially when bookkeeping hadn't been updated. However, this has now been resolved and you can just chase manually if you wish.
- I would love to see integration with the likes of NetSuite to be used by larger SMEs. Reseña recopilada por y alojada en G2.com.
