The ease of use and customization is key for us! Its our immediate go-to tool for getting announcements and information to our customers. The ability to easily create segments based on our users' attributes allows us to target exactly who we need to, when we need to. Reseña recopilada por y alojada en G2.com.
I can't think of anything! The Chameleon team keeps us informed of feature updates and future developments which is greatly appreciated. Reseña recopilada por y alojada en G2.com.
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I really appreciate the depth Chameleon offers from a product adoption standpoint. There are many capabilities that allow you to create pretty much native level looking experiences and additionally there are many intriguing features such as Interactive Demos or HelpBar that enable us to going one step above the regular customer engagement. Overall, creating common flows is very playful and intuitive. Reseña recopilada por y alojada en G2.com.
This might be due to our complexities and the way our product is designed but we have encountered situations where we had to be discovering occasional workarounds to be able to display experiences for our users the way we intended. On the other hand, the level of support we have been getting has been top notch from day 1. Reseña recopilada por y alojada en G2.com.
Implementation for Chameleon was incredibly seamless, and we had our first tours and a feedback survey running in a matter of days. The strength of the platform is its versatility - we've been able to build from basic tooltips to complex multi-step product tours without having to craft custom code or use any developer time.
The WYSIWYG editor permits non-tech contributors to effortlessly craft and update tours, and has significantly reduced our development team workload. Integrating with our existing tech stack went smoothly, and the platform mixes well with our product analytics software to give us awesome insights into interaction and completion rate of tours.
The micro surveys feature has become an unexpected favourite for our product team, helping us gather real-time feedback from users at crucial moments in their journey.
The combination of out-of-the-box features and the option for deeper customization via CSS or HTML makes Chameleon stand out as a powerful, all-in-one solution.
The support has been terrific, and Rhi Roberts has taken such extraordinary care to ensure we get the most out of this platform. Reseña recopilada por y alojada en G2.com.
The analytics dashboard, while functional, could be more intuitive and offer deeper insights. This is fine for us as we mainly stream Chameleon Data to our Product Analytics tool but its worth mentioning. Reseña recopilada por y alojada en G2.com.
Chameleon was easy to implement and figure out right from the start. As our organization has grown and our needs have evolved, it's been a delight to see that Chameleon has nearly all the features we needed that we didn't know we would need when we started out. With the super easy-to-use interface we've been able to get multiple team members up to speed where everyone is an "expert" without having to invest a lot of time and effort. Once we got our templates figured out, it's been easy for anyone on the team to build on-brand surveys, tool tips, tours, etc. The price point and the feature set are a great match for our not-too-big company. Reseña recopilada por y alojada en G2.com.
Sometimes it would be nice to have just a little more flexibility with the tools, but for the most part the ease of use outweighs the need for customization. Reseña recopilada por y alojada en G2.com.
Chameleon stands out from competitor with its clean and easy to use interface. We tried out a competitor but ultimately went with Chameleon due to its ease of use and more competitive price point. I like the way that it looks when it overlays on or website and how we can adjust without much trouble. The tooltips, tours and surveys are very helpful for us, and for our customers. I like that they're trying to incorporate AI into their tools - this is really important to us. It was really easy to integrate into our site, it took one of our devs a couple of hours and since then, we haven't had to use dev help at all to make the tool work, which is super helpful.
Update: after using Chameleon for more than a year, it continues to be helpful and an important part of our user experience. It is so nice to have a streamlined way to share new content and features with our users through tooltips, tours and announcements...but also to have our ongoing launcher where we can have on demand training and FAQs. We're excited to continue using this and improving our user experience and overall engagement with our product. Reseña recopilada por y alojada en G2.com.
Sometimes the editor isn't quite as intuitive as I wish it was, but once I've gone through and done it a few times, it gets easier. Reseña recopilada por y alojada en G2.com.
Como alguien que está continuamente expuesto a nuevas plataformas y aplicaciones, es raro encontrar una que sea tan rápida de poner en marcha y donde puedas encontrar prácticamente todo lo que deseas sin siquiera tener que consultar la documentación. Chameleon era así de simple: en cuestión de minutos era posible familiarizarse con todos los conceptos básicos clave, y cada vez que me encontraba pensando "me pregunto si puedo ajustar esta cosa" - entonces, ¡he aquí, sí podías! Ni siquiera hemos comenzado a arañar la superficie de lo que puede hacer (estoy deseando jugar con los Launchers), pero ya nos está permitiendo mejorar drásticamente la calidad de la ayuda en la plataforma en nuestras aplicaciones. Reseña recopilada por y alojada en G2.com.
La única molestia real con Chameleon - y algo que probablemente sea inevitable - es el hecho de que a veces los paneles del constructor se abren en el lugar "equivocado". Tal vez podría haber una opción para "anclarlos" en un lado de la pantalla, como las herramientas de desarrollo del navegador. Reseña recopilada por y alojada en G2.com.
I love the integrations in Chameleon. It's great being able to really customize a user segment in Heap, and then pull the segment into Chameleon to use as a targeted segment for a tour. It really expands the power of Chameleon and hones my ability to target just the right user.
I also like the pre-configured quick buttons in the builder, like the automatic progress tracker and the delight animation. I also like the banner option where I can add an announcement at the top of the browser, and it moves the browser contents down rather than covering them.
Also, my experience with the support team was really great. We recently had an issue that we had screen shots of, but couldn't replicate. Max on Chameleon's support team did some impressive research and figured out what went wrong. I have had nothing but great experiences with Chameleon's support team. The set the bar very high. Reseña recopilada por y alojada en G2.com.
I wish that I had a little more freedom to arrange elements horizontally within a guide. Sometimes it's ideal to have an image aligned next to some copy instead of above or below the copy. I'd also love to be able to adjust alignment and other design elements without having to use CSS; however, it's still doable with CSS, which is the most important thing for me. Reseña recopilada por y alojada en G2.com.
A nuestra organización le encanta usar Chameleon para conectarse con nuestra comunidad digital. Lo utilizamos para crear recorridos de incorporación, anunciar eventos y publicar anuncios de nuevos socios de contenido. La facilidad de uso e implementación nos ha permitido crear recorridos, banners y anuncios emergentes de manera consistente. Siempre que nos reunimos con nuestro miembro dedicado del equipo de soporte al cliente, nuestras preguntas siempre son respondidas y nos sentimos seguros y apoyados. Siempre están allí para intercambiar ideas con nosotros sobre los mejores casos de uso. Chameleon se integra fácilmente con nuestro producto y nuestras preguntas técnicas siempre son respondidas. Entramos en nuestro panel semanalmente para monitorear el compromiso y encontramos que los datos son fáciles de entender y usar. Reseña recopilada por y alojada en G2.com.
El único desafío que tenemos es que hay una parte de nuestro producto que no se integra con Chameleon, por lo que perdemos un segmento de nuestra audiencia. Sin embargo, los equipos de atención al cliente y de producto están ansiosos por seguir trabajando en una solución. Reseña recopilada por y alojada en G2.com.
As a leader from a CS background and minimal knowledge of HTML, CSS, etc... I find Chameleon to be very no-code / low-code so far for my needs. I know there are more advanced use cases I may need that for but honestly it's all pretty intuitive. The ability to clone tours is super helpful and I find the integration from Amplitude and SFDC to give me the right data to form segments. My absolute favorite part is working with our CSM, Andrew. Since my first day joining my new role I've seen him as a true partner in helping me achieve success. Digital CS is a new role at our company and the ability to move quickly and have a true partner supporting me as has been invaluable. I also really am excited to try out Embeddables in our product. Reseña recopilada por y alojada en G2.com.
sometimes it feels a bit buggy and have had engineering ticket open for a while but just more of an inconvenience. Reseña recopilada por y alojada en G2.com.
El equipo de Chameleon se destaca por encima del resto. Nuestro CSM, Andrew, ha sido un recurso increíble para nosotros y es muy receptivo a los comentarios. Realmente se preocupan y es evidente en todas nuestras interacciones. También tengo un gran respeto por la forma en que su CEO, Pulkit, está construyendo una comunidad alrededor de su producto y reuniendo a líderes para compartir e idear. Chameleon también toma la seguridad de los datos muy en serio y lo demuestra a través de su búsqueda de SOC 2 y el monitoreo continuo de cumplimiento. Reseña recopilada por y alojada en G2.com.
Con cualquier producto, a veces hay errores y problemas, pero el equipo toma comentarios y trabaja para solucionarlos. Reseña recopilada por y alojada en G2.com.
Chameleon was very simple to set up -- it just worked auto-magically out of the box with a few lines of code. The builder experience was very intutitive as well compared to a lot of other similar platforms. Reseña recopilada por y alojada en G2.com.
There is not a lot of analytics inbuilt -- so you have to use an outside platform. This, however, lets you integrate analytics with your own paltform, so can be a good thing depending on how you look at it. Reseña recopilada por y alojada en G2.com.
