They are always attentive, friendly, and responsive when my other coworkers have an IT issue. They let you know of everything they're doing to fix the issue and do everything they can to fix the problem.
It sometimes takes time for them to call me back
Magna5 offers many different service configurations and options. This has been extremely important in successfully transitioning to our virtual presence under pandemic restrictions.
Most people didn't seem interested in using the IT help desk system. Opening a ticket and eventually hearing back from someone is more complicated than just calling or emailing staff in the building. While this may help track time and expenses I think it...
They are always attentive, friendly, and responsive when my other coworkers have an IT issue. They let you know of everything they're doing to fix the issue and do everything they can to fix the problem.
Magna5 offers many different service configurations and options. This has been extremely important in successfully transitioning to our virtual presence under pandemic restrictions.
It sometimes takes time for them to call me back
Most people didn't seem interested in using the IT help desk system. Opening a ticket and eventually hearing back from someone is more complicated than just calling or emailing staff in the building. While this may help track time and expenses I think it...