Digital Adoption Platform Software Diskussionen

?

Integrations

I'm trying to send some e-mails and chat messages to a list of users, but they don't have variables in common. So I wanted to upload their e-mail adress or complete them and send them in a unique outbound chat/e-mail. How can I do this?

In data explorer, you can see averages vs just no.of visitors. Were you able to find anything( a little hidden like this) that you love?

I had many problems setting up the email support, I gave up, and I'm using another tool.

I need to get a report that can be downloaded or shared with colleagues on how many articles are being viewed or rated by our clients. I have to share insights with upper management and being able to show which articles are most frequently read and which are not liked, will help us provide... Mehr erfahren

It is not obvious how can I use productboard in common with Intercom. I do really need to get new insights through Intercom and show the Portal in messages. 1) I want to use Portal as a release notes App in Intercom, I have a lot of features, which I want to show in messenger 2) I want to have a... Mehr erfahren

We supply CRM solutions for universities and higher education institutions in the Nordics. We are using Intercom as our customer support tool, and everyone that uses our system also uses Intercom. As head of sales and marketing, I would like to use Intercom to segment what information we should... Mehr erfahren

There are limitations where you can create or generate a report. So how do I get the reports I want in one consolidated form? Considering my KPI's?

Is there a possibility to do some duplicate management in my databases in Intercom?

It says I have one new message, but when I click I get this: "This feature is restricted Ask one of your teammates to give you permission."

I need to be able to extract automatically from Intercom each month, a report with the open/click rates of my campaigns, and I see no way of doing that currently

We use intercom on web for help and support. We also have a mobile app where my users may run into problems. How best can I see the steps that they are taking, and capture other metadata about them so that I can help them? Does this need additional payment or purchasing a new feature? What types... Mehr erfahren

We find that Product Tours don't always fire as expected - any suggestions?

Some inboxes are prioritized and having a unique notification sound for certain inboxes for customers' chats and emails will help a lot with being more responsive to this group of people.

I want to tag groups of people without having to rely on CSVs. Or if I do, can I do it multiple times at once?

I have not been receiving sound chat notifications for the past month, and I only hear them whenever a chat has already been responded to y me or one of my teammates.

I would like to change the notification sound and would like to handle the messages in the preferred language even if it sent in other languages and it would really helpful if you could share an article for it.

Null

I really like the business idea of intercom, and i want to start an IT business

Has anyone come up with a decision tree as to best practices of when to use each type of in-app guidance (Banner, Lightbox, Tooltip, Walkthrough). So... under what circumstances should we use a banner vs a lightbox? etc.

-

In- app engagement can be low and disruptive. Can your app send emails as well?

I have a lot of questions that aren't resolved online, some goes to technical team and stay on Jira until conclusion. I don't have a good track of it and don't know if integration with Jira would help with that. I'm just snoozing tickets with Jira link of the issue and doesn't looks the best... Mehr erfahren

How do I build separate walkthroughs for each given page in a way that I only need to build them once, but can build an overall walkthrough that can walk a customer through all of the steps they need to go through. I want it so that based on decisions they make, and the page redirects that... Mehr erfahren

I think providing video web content would be beneficial for our users, especially if we could leverage Whatfix to do so.

What devices does UserIQ work on?

How do I implement this into my app? Does it require developer resources?

When I create content as part of the help article I would like to use formats like sub-bulleting sequence, numbers, apply different level headings, or upload my Word/google format docs directly without distorting the formats. Including the image sizes. I would like to know if you can bring such... Mehr erfahren

We are not using full intercom because we dont know some features. Beside we think is expensive if we'll pay for all features that eventually we will not use

I need help with building ours

Guide center allows me to have a custom icon. How can I do that for the resource center?

I live far away from the proposed PUG areas but would like to listen in. Can you use Zoom or another technology so that a PUG could be attended virtually?

Like, I have used this in Salesforce to create an Account, Contact and Opportunity, I used the basic processes for the Navigation. I filled all the fields as per the navigation workflow, but suppose if by chance I clicked on the cross button, in between, then Is there any way through which the... Mehr erfahren

We use Zoho as our CRM