Unlike a chatbot, Thankful uses best-in-class natural language processing (NLP) to better understand what your customers want and deliver a human-like experience to fully resolve their requests through all text-based channels. Never forgetting a customer, product, or process, Thankful provides... Mehr erfahren
We are currently using the Whatsapp channel and only for Incoming chats. But we would like to know how we can use it for more events. Such as when customers sign up and when their service is due. This would allow us to extract more value out of Freshchat
Quello che vorrei tanto fare sarebbe un'unica chatroom contenente tutti i bot necessari a gestire il monitoraggio, l'alerting e la configurazione dei nostri servizi cloud, ma tutti i nostri bot girano gratuitamente su telegram e sarebbe difficile migrarli verso altri servizi a pagamento,... Mehr erfahren
When I create content as part of the help article I would like to use formats like sub-bulleting sequence, numbers, apply different level headings, or upload my Word/google format docs directly without distorting the formats. Including the image sizes. I would like to know if you can bring such... Mehr erfahren
We are not using full intercom because we dont know some features. Beside we think is expensive if we'll pay for all features that eventually we will not use
While there are a lot of information being tracked in Helpshift, there are times where we only need to look into specific ones for reporting purposes. As an administrator, a way to filter the information more deeply is something that us in my industry will greatly appreciate. Are there some... Mehr erfahren
Poderiam dar um upgrade no visual do help ? eu sou usuário deste mravilhoso software a mais de um ano e uma interação visual melhor com o usuário seria ideal ao meu ver (botões maiores e arredondados, um pouco mais de diversidade nas cores).
While I overall like HelpShift, as I stated in my review, there are enough things that have caused friction that I am unsure if I am being overly sensitive or if others are experiencing the same. What might seem obvious to me (us) might not be for other users. So I am curious how others have... Mehr erfahren
Actually we resell products into provider's inventories. These providerd could give us some APIs to request availability and product stock. I would like to develop some bot interactions whit dinamic options of different kind of products and offer some special prices or discounts in an automatic... Mehr erfahren
Currently yes/no questions show buttons with icons rather than "yes" or "no" text. Again, because my demographic is older, I would like to be able to enable simple text on those buttons rather than, or perhaps as well as, icons. I've had to change all my yes/no questions to multiple choice to... Mehr erfahren
I tried to make a chatbot for facebook, but it has less attributes, such as: you can't make questions by picking images, also you have to send a message, there is no way that the chat sends you the first message
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