I really like it's integration with other upland products. It's easy to use with great customer support. Bewertung gesammelt von und auf G2.com gehostet.
Compared to other platforms it does feel a bit outdated and lacks customisations. Bewertung gesammelt von und auf G2.com gehostet.
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Using BA Insight tools in both backend and frontend operations. These tools are incredibly powerful, easy to implement and robust, allowing us to seamlessly index from various sources to a centralized location including Gen AI (RAG) . Additionally, their SmartHub interface enables AI driven/federated search while maintaining user content/security, with no performance degradation on either end. SmartHub is capable to integrate/pull with different backend/sources.
Moreover, the support and service team at BA Insight is remarkably knowledgeable and always ready to assist. Their expertise in the search domain has been invaluable to us. Bewertung gesammelt von und auf G2.com gehostet.
It would be highly beneficial to consider supporting Azure containers for solutions. Bewertung gesammelt von und auf G2.com gehostet.
I think that Upland BA Insight does a great job of integrating multiple data sources and making enterprise search more intuitive and easy to use, I think the search capabilities that it provides are impressive. Bewertung gesammelt von und auf G2.com gehostet.
I feel that the platform is great, but the initial setup was a bit complex and required more IT involvement than expected. Some integrations could be smoother, and response times in the UI are occasionally laggy. Bewertung gesammelt von und auf G2.com gehostet.
Team was fantastic in helping us understand our requirements and connect Connectivity Hub to our existing data sources. BA Insight implemented Smart Hub and Smart Previews as well, which we published to our user base. Later on we explored using Autoclassifier for AI use cases. Bewertung gesammelt von und auf G2.com gehostet.
No downsides come to mind. It can be hard to understand the enterprise search landscape especially with all the buzzwords and different technologies. BA Insight did a great job in helped us navigate these complexities. Bewertung gesammelt von und auf G2.com gehostet.
The SmartHub product and connector framework are flexible and powerful, allowing connectivity to common on-prem and cloud hosted endpoints. The real strength in BA Insight's Enterprise Search is in their technical team. Their implementation team proved to be highly knowledgeable and worked well with our in-house development team, which in turn allowed us to get all of the configuration and customizations we wanted before we went live. Bewertung gesammelt von und auf G2.com gehostet.
At the time of writing, the cloud-hosted Enterprise Search still relies on traditional servers for some functions and is less robust than other cloud-native solutions. We expect that this will improve quickly based on their latest roadmap. Bewertung gesammelt von und auf G2.com gehostet.
The engagement from BA Insight's customer service and development teams is second-to-none. They invested a bundle of time to understand our business problems, develop a potential solution, and then investigated configuring the tool to precisely meet out requirements.
The tool itself is also immensely powerful. We've only begun scratching the surface of what the search tool provides. We've connected in a customised OCR tool and developed a custom search experience for our users. Bewertung gesammelt von und auf G2.com gehostet.
Like with all technology solutions you get out what you put in. If you have a strong information governance framework and management process this tool will be a powerful way to navigate through your document repositories. But if your repositories are unstructured, it won't solve that problem for you. Bewertung gesammelt von und auf G2.com gehostet.
The best thing about Upland BA is its ability to integrate with multiple enterprise systems. In this way, information is easily accessible and searchable accross multiple platforms. Bewertung gesammelt von und auf G2.com gehostet.
The initial setup may be a bit tedious for the basic user, involving a learning curve. Bewertung gesammelt von und auf G2.com gehostet.
Die integrierte Sicherheitskomponente, Benutzerfreundlichkeit und das Support-Team. Bewertung gesammelt von und auf G2.com gehostet.
Dies ist eine schwierige Frage zu beantworten, da das Produkt so gut funktioniert. Bewertung gesammelt von und auf G2.com gehostet.
We were able to integrate disparate systems: Oracle, Salesforce, O365, and web content in one standard user interface with one security integration (Entra ID) Bewertung gesammelt von und auf G2.com gehostet.
There were a few servers required than initially planned for our implementation. Bewertung gesammelt von und auf G2.com gehostet.
- SmartHub was straightforward to implement and configure.
- Upland were able to implement a highly customised UI.
- Customer Support has been responsive since going live. Bewertung gesammelt von und auf G2.com gehostet.
- Working across multiple timezones made things ocassionally challenging but we were able to work around this. Bewertung gesammelt von und auf G2.com gehostet.
