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17 InterAction+ Bewertungen
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InterAction is a helpful relationship management tool to stay organized and on top of who knows whom in the legal industry. It is fairly straightforward and easy to use. Bewertung gesammelt von und auf G2.com gehostet.
I do not have any strong negative feelings or dislikes of the software. I used it sparingly in my business development role and it served its purpose. I used it as a reference several times per year as needed for various projects. Bewertung gesammelt von und auf G2.com gehostet.
The support team, both our account manager and technical support are always really nice, resourceful and helpful Bewertung gesammelt von und auf G2.com gehostet.
New products are expensive and certain features and parts of the system sometimes do not work well/are frustrating or our of date Bewertung gesammelt von und auf G2.com gehostet.
Once familiar with the product InterAction is fairly easy to use, especially for opportunity management (which is the bulk of what I use the product for). It is effective for pipeline and sales management and overall CRM. Bewertung gesammelt von und auf G2.com gehostet.
Like any CRM system, InterAction is only as good as the information that has been entered and updated by the opportunity managers. I have found it a bit less user friendly for contact and activity management, however, I do not regularly use that feature so I need to relearn ever time I use it. Additionally in order to get the most out of the information, you really need to know how to use the reporting tools well. Bewertung gesammelt von und auf G2.com gehostet.
Streamlined interface for contact management Bewertung gesammelt von und auf G2.com gehostet.
Not a lot of customization options available, everything costs extra, search function is limited especially for tracking updates. Also, support is not very helpful. Bewertung gesammelt von und auf G2.com gehostet.
Mein Büro hat Lexis für vertrauliche Recherchen genutzt, und die Benutzerfreundlichkeit ist der Grund, warum wir es immer wieder erneuern. Bewertung gesammelt von und auf G2.com gehostet.
Die Website könnte aktualisiert werden, sie ist halbwegs einfach und ich denke, sie könnten sie an die heutige Zeit anpassen. Bewertung gesammelt von und auf G2.com gehostet.
In terms of a database it's relatively easy to use. Bewertung gesammelt von und auf G2.com gehostet.
I guess the whole concept feels a little bit outdated with the advent of LinkedIn. Admittedly not all contacts use LinkedIn, or are slow to update their work history. However it does seem weird that there is software to manage law firm contacts when, in practice, LinkedIn has most of that information already.
Another minor pet peeve, and it might just be my firm's implementation of the software, but I don't understand why the online client seems to be Internet Explorer only. Bewertung gesammelt von und auf G2.com gehostet.
We have had InterAction since 1999. It's comfortable to us. It's "common sense" approach to contact management makes it easy to work with. Bewertung gesammelt von und auf G2.com gehostet.
InterAction is very time-intensive to maintain. We don't have a dedicated data steward so we monitor our database through the use of stringent data change management rules. In spite of our diligence, we still struggle with data management. Bewertung gesammelt von und auf G2.com gehostet.
They have great customer support. Always readily available and willing to help. Also, the platform itself is pretty intuitive once you get the hang of it. Bewertung gesammelt von und auf G2.com gehostet.
While customer support is great, upkeep with the innovation of this tool could be better. The product hasn't change much in the years I've been using it. Bewertung gesammelt von und auf G2.com gehostet.
