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Gong hat die Zeit, die ich mit dem Notieren verbringe, drastisch reduziert. Suche, Highlights, KI-Zusammenfassungen und Zusammenarbeit bei Kommentaren sind allesamt große Zeitersparnisse. Bewertung gesammelt von und auf G2.com gehostet.
Ich hätte gerne die Möglichkeit, das Transkript des Anrufs auf derselben Seite wie die Aufnahme zu sehen. Das ist das Einzige, was ich an der Zoom-Funktionalität vermisse. Ich würde auch gerne aus einem Transkript kopieren und einfügen können, ohne dass es bei der Aufnahme herumspringt. Sehr kleine Kritiken. Bewertung gesammelt von und auf G2.com gehostet.
Conversation intelligence is ChatGPT on steroids Bewertung gesammelt von und auf G2.com gehostet.
We’ve had a disappointing experience with Gong Engage, and I want to share our story to help others avoid the same mistakes. Despite its potential, Gong Engage falls short in several critical areas. The platform lacks task APIs, does not integrate with other vendors or parallel dialers, and isn’t built to function as a proper sequencing tool. Gong is strong at conversation intelligence, but that’s where its usefulness ends.
When we initially signed up, our sales rep promised integrations and a more robust system, but none of that materialized. The tool is slow, buggy, and creates an excessive administrative burden on the user side. To make things worse, after requesting training for over 10 new hires, this is the response we received from their Professional Services team:
“The time has come for our Professional Services team to roll off and formally bring this engagement to a close. We ask that you please respond to this email acknowledging the conclusion of your Gong Essentials | Engage Essentials engagement.”
Our team is struggling with low adoption, and they won’t even spend the time to support us during this transition. We were essentially left with minimal support and no actionable solutions for improving adoption, despite our need for training and guidance. The only follow-up offered was a survey to rate their services—completely missing the point of what we needed.
This is not what we expected, and it’s become clear that Gong Engage is not a good vendor for dialing or sequencing. If you’re considering them, I highly recommend looking at better options like Outreach, Salesloft, or Apollo. These platforms offer the functionality, support, and integrations we expected from Gong but didn’t get. Unfortunately, I feel misled by our sales rep, and choosing Gong Engage was a regret.
Buyer beware. Bewertung gesammelt von und auf G2.com gehostet.
