Gainsight Customer Communities Bewertungen & Produktdetails

Very helpfull and dedicated company/employees. They really help to get the best out of our community.

Bewertung gesammelt von und auf G2.com gehostet.

Insided is constant busy to improve/develop the plaform so it becomes even better. A lot of helpfull new functions. Somethimes it takes time before they deliver a specific function. Bewertung gesammelt von und auf G2.com gehostet.

The community solution of Insided is enterprise-ready, customisable community platform with an intuitive user interface. Their project team is amazing and very responsive. They really do their best to make the launch of the community a succes. Also the easy integration with Google Analytics and their own community statistics dashboard is great. Bewertung gesammelt von und auf G2.com gehostet.

The look & feel (template) is standard for all customers. It looks really okay, but it would be great if we could have the main templates more adapted to our website design. Bewertung gesammelt von und auf G2.com gehostet.

Plattform:

- ist mobil zuerst gedacht

- Sie können viele Optionen selbst konfigurieren

- Backoffice ist intuitiv

- klarer Fahrplan für Verbesserungen

Support:

- sehr transparent mit Ihnen

- automatische Benachrichtigungen jedes Mal, wenn ein Problem auftritt + erwartete Zeit bis zur Behebung

- Support-Team ist sehr reaktionsschnell

Team/Unternehmen:

- Menschen, die sich wirklich um den Erfolg Ihrer Community kümmern

- sehr freundlich und jederzeit verfügbar

- teilen Best Practices und Branchen-Benchmarks

- Veranstaltungen, um den Fahrplan den Kunden zu zeigen

- Veranstaltungen zur gemeinsamen Kreation mit allen Kunden

- sie bieten nützliche Informationen, um Ihnen zu helfen, einen soliden Business Case zu erstellen Bewertung gesammelt von und auf G2.com gehostet.

- könnte sich direkt mit Google Analytics integrieren

- Berichterstattung ist nicht so umfangreich

- nicht möglich, einen Artikel zu einem bestimmten Datum zu veröffentlichen Bewertung gesammelt von und auf G2.com gehostet.

The implementation process was very smooth and the inSided team has been very helpful and very responsive through implementation and continuing since we launched.

The platform has really nailed the core features of community engagement. It's easy and intuitive to use, especially on the user-facing side. It's simple which makes it look great and very easy to add our brand feel to it. The backend provides an efficient workflow for moderating and responding to posts and customizing the look and feel.

The embeddable widgets are a great feature which we will definitely be making use of soon to integrate parts of our community more closely into our product. Bewertung gesammelt von und auf G2.com gehostet.

The data provided in the analytics dashboard is pretty comprehensive and well-presented but it's awkward to get custom views, especially if you want to pull the same views regularly.

It doesn't offer the option to send emails to many members, either newsletter-style or automated, targeted life-cycle type.

Options for customization are limited, even if we had our own engineers work on it. Bewertung gesammelt von und auf G2.com gehostet.

The look and feel of the product, the options to personalize, the simpleness and the support. Bewertung gesammelt von und auf G2.com gehostet.

The e-mail confirmation when a customer question is answered. It is not fully clear when a customer receives this e-mail. Also, if a question is answered but a customer asks another question or thinks the answer is not sufficient, the reply is not marked as a unanswered question.

Another subject is the direct mail which is not visible for team members. If a moderator is sick (for example), the e-mails remain unanswered. Bewertung gesammelt von und auf G2.com gehostet.

It's easy to use, for both members and the community manager/administrator. It's very suitable for making adjustments yourself to match the corporate identity from the organization. They also have a great support team. Bewertung gesammelt von und auf G2.com gehostet.

I prefer the .csv files for analysis, instead of the existing dashboard in the control environment. I find the existing dashboard not (yet) very friendly to use. Bewertung gesammelt von und auf G2.com gehostet.

Onboarding process, Availability of support and customer success Bewertung gesammelt von und auf G2.com gehostet.

Communication regarding road maps can be improved Bewertung gesammelt von und auf G2.com gehostet.

Fast and efficient implementation of the product. Insided work with a clear plan all the way to launch date. After launch, they are always available and deliver fast support.

Access to an internal forum where you can ask questions and discuss ideas with other customers. Bewertung gesammelt von und auf G2.com gehostet.

The idea behind the platform is very good, but some functionality was missing from the beginning. We do not think it is a big issue, Insided are good at listening to their customers and are quick to release new features. Bewertung gesammelt von und auf G2.com gehostet.

The movement is fast and it’s really nice Bewertung gesammelt von und auf G2.com gehostet.

Nothing to dislike about the soft where it’s very different Bewertung gesammelt von und auf G2.com gehostet.

It is very easy in use for moderators

We can change most of the settings ourselves

Future requests are taken seriously

They are always developing and improving

Often new features Bewertung gesammelt von und auf G2.com gehostet.

Analytics dashboard is not (yet) extensive enough

Not everything can be adjusted Bewertung gesammelt von und auf G2.com gehostet.