Ethnio Bewertungen & Produktdetails

I love how they know what the research process is like. Their features are tailored towards User Researchers, so I find that to be extremely helpful. I also really like how you can easily manually confirm users, reinvite users, etc. Bewertung gesammelt von und auf G2.com gehostet.

I HATE how unreliable it is. I feel like there's always bugs. Additionally, there's many small, hidden settings that are critical to set correctly in order to have the screener work appropriately. Bewertung gesammelt von und auf G2.com gehostet.

The ease of managing and paying incentives to users. Bewertung gesammelt von und auf G2.com gehostet.

There are a ton of configuration settings, it can be confusing and overwhelming at times. Bewertung gesammelt von und auf G2.com gehostet.

At a large financial tech company, Ethnio provided us with compliance and security customization like crazy, which was hugely important. Aside from Qualtrics, Ethnio was the only other product that got through security. Ethnio is created specifically for UX Research, and it shows. There are a bunch of tools out there, but none with Ethnio's functionality. You can tell Ethnio was built with real research projects in mind. Every research project is different, needs specific participants, screeners, etc., and Ethnio really understands that and has tons of tools that help you really customize and templatize projects. We leaned heavily on Ethnio's "Pool" feature to house our participant database, where we could filter for specific criteria, and set up "Pool Rules" so we weren't emailing people too often or having the same people in our research projects back to back. The difference between using Ethnio and using tools that were not designed for participant management was like night and day. Lastly, customer service was incredible. Very friendly, quick response time, always available to jump on a call or demo, and just a great team to work with all around.  Bewertung gesammelt von und auf G2.com gehostet.

There's a bit of a learning curve at first, with a lot of new settings to keep track of, but once you learn the workflow and get more familiar with the tool, it’s not an issue. Having many ways to customize your project is such a huge plus! Bewertung gesammelt von und auf G2.com gehostet.

It does what we need it to do. It's a little overwhelming to use at first but it is a useful product. Bewertung gesammelt von und auf G2.com gehostet.

The WORST customer service. I signed up and got an email to schedule a walkthrough demo. I was excited because I thought it would be really helpful and I was looking forward to using their product. I scheduled a time and no one showed up. I sent an email, no response. I sent another email and I got a nasty response with no apology, no offer to reschedule, just a 'ask me questions and I'll answer' response. I said I wanted a walkthrough and she basically said no.I asked why they even offered walkthrough if I wasn't going to get one and no response. I told her that this interaction was not great customer service and she was like, 'there should have been a cancellation notice to you, thanks for your feedback'. I was so mad. I would NEVER imagine treating a customer this way. Unfortunately this is the only product that does what I need so I have to use it. I would have went with someone else if I could Bewertung gesammelt von und auf G2.com gehostet.

Ich arbeite seit fünf Jahren mit Ethnio in drei verschiedenen Unternehmen. Bei Facebook und Airbnb habe ich Ethnio genutzt, um Forschungsoperationen (insbesondere Intercepts und Teilnehmermanagement) über Teams von mehr als 60 Forschern zu verwalten. Jetzt, da ich in einem Team von zwei Personen arbeite, nutze ich Ethnio, um die Last der Forschungsoperationen für meine eigenen Studien zu tragen. Ich habe festgestellt, dass Ethnio in einer Vielzahl von Situationen äußerst geschickt ist, und der Kundenservice bei Ethnio ist unübertroffen. Jede Frage, die ich habe, wird oft innerhalb einer Stunde beantwortet, manchmal bemerke ich, dass sie das Problem einfach in meinem Namen beheben und eine kurze Benachrichtigung darüber senden. Ich mag, dass ich mit Ethnio alles machen kann, von der Beschaffung von Teilnehmern auf meiner eigenen Website, über das Durchführen von Markenumfragen, bis hin zum Erstellen von E-Mail-Vorlagen und dem Verwalten meines Teilnehmerpools. Ich liebe auch die Anreizfunktionen und nutze sie seit den Tagen der Amazon-Geschenkkarten. Es ist ein so einfaches Werkzeug und mein Ausgangspunkt für fast jedes Projekt, das ich starte. Ich kann es nicht genug für aufstrebende Forschungsteams empfehlen, die versuchen, mehrere Arbeitsströme über Forscher hinweg zu bewältigen, bis hin zu kleinen Startups mit ein oder zwei Forschern. Bewertung gesammelt von und auf G2.com gehostet.

Ethnio, wie die meisten kleinen Forschungswerkzeugunternehmen, hat gelegentlich Bugs. Um Probleme damit zu umgehen, versuche ich, meine Projekte mit Ethnio zu testen, bevor ich starte, um unerwartete Fehler zu vermeiden. Das Ethnio-Team lernt ständig, daher habe ich festgestellt, dass Ehrlichkeit und proaktives Feedback dazu beigetragen haben, alle Probleme zu lösen, die ich habe. Bewertung gesammelt von und auf G2.com gehostet.

I like the interface on some of the features. I like the filters available when they work. Bewertung gesammelt von und auf G2.com gehostet.

The colors that are used in the calendar view are not very well thought out and easy to confuse what they are intended to mean. Ask there are a lot of bugs. Bewertung gesammelt von und auf G2.com gehostet.

The best part of Ethnio is how much time my research team saves recruiting participants. Prior to using Ethnio, our team would spend days trying to track down and screen people for user testing. With Ethnio, I'm able to target specific types of users and contact respondents almost instantly! Such a game changer not only in saving tons of time, but its enabled my team to advocate more the value of UX research to stakeholders. Now stakeholders are beginning to understand UX from our perspective. Bewertung gesammelt von und auf G2.com gehostet.

It's such a powerful tool with lots of features. At first, the experience might feel a bit overwhelming, but once I got past the learning curve I feel so much more in control of managing all the logistics that go into UX research. They're support team is solid at getting feedback and they're constantly working on improving their UX. Bewertung gesammelt von und auf G2.com gehostet.

There are so many steps involved in finding, recruiting, scheduling, and paying participants for a study, and Ethnio makes the process so much easier. This isn't just because they have intercepts that pop up on our website; they also make recruiting through email much smoother. I have so much more time to focus on my actual research, thanks to Ethnio. Additionally, having the possibility to intercept customers has opened up the possibilities of what kinds of research my team can do, and the kinds of users we can talk to. We've gotten more creative with our projects as a result, which yielded great insights. Bewertung gesammelt von und auf G2.com gehostet.

I wish it was easier to add people that we recruited outside of Ethnio. For example, from time to time, we use different recruiting services to find people who are outside of my company's customer base. It's a little tricky to add them. Additionally, there is a learning curve, and I'm still having the most trouble, admittedly, with the Pool feature (which helps you keep track of participants and potential participants). It's still more confusing than I would like it to be, considering it's supposed to make it easy for me to keep track of people who responded to my emails or screeners, and people who participated in research. I know the Ethnio team is still working hard at it though and I look forward to seeing more improvements. Bewertung gesammelt von und auf G2.com gehostet.

Ethnio's good quality is that it screens/recruits AND schedules. Otherwise, there's not much else to like, unfortunately. Bewertung gesammelt von und auf G2.com gehostet.

Ethnio is the bane of my team's existence. But it is a necessary evil because it's really the only tool out there that does what we need. The interface is not great- it's very limited. When creating screener surveys, we are also limited in the types of questions we can ask and how we can order them. For example, we can't have branching question tracks. This can be incredibly frustrating. Bewertung gesammelt von und auf G2.com gehostet.

I use Ethnio every day - my team does a pretty high volume of qual UX research, and this gets us direct access to our users through intercepts, and lets us schedule and pay them pretty easily. Did it take me a while to learn? Yes. But most of our studies aren't that simple either, and we do mostly international remote testing, so I need tools that accommodate a lot of different scenarios. Bewertung gesammelt von und auf G2.com gehostet.

The learning curve. There are so many settings it's easy to lose track of things, but once you do a few projects, it's not an issue. Bewertung gesammelt von und auf G2.com gehostet.