Compare Zendesk Support Suite and Zoho Desk 
At a Glance
Market Segments
Mid-Market (45.5% of reviews)
Small-Business (71.8% of reviews)
Entry-Level Pricing
$19.00 1 user per month billed annually
$0.00
Zendesk Support Suite
Star Rating
(6,149)4.3 out of 5
Market Segments
Mid-Market (45.5% of reviews)
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansZoho Desk
Star Rating
(6,197)4.4 out of 5
Market Segments
Small-Business (71.8% of reviews)
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansFeatured Products
Sponsored
Customerly
(34)
Proactive Notification
Visit Website
Sponsored
Alhena AI
(34)
Proactive Notification
Visit Website
Sponsored
Cobrowse.io
(15)
Proactive Notification
Visit Website
Zendesk Support Suite vs Zoho Desk
When assessing the two solutions, reviewers found them equally easy to use. However, Zoho Desk is easier to set up and administer. Reviewers also preferred doing business with Zoho Desk overall.
- Reviewers felt that Zoho Desk meets the needs of their business better than Zendesk Support Suite.
- When comparing quality of ongoing product support, reviewers felt that Zendesk Support Suite is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Zoho Desk over Zendesk Support Suite.
Pricing
Entry-Level Pricing
Zendesk Support Suite
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Zendesk Support Suite
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.6
4,747
8.7
4,762
Ease of Use
8.5
4,785
8.5
4,828
Ease of Setup
7.9
2,858
8.2
4,078
Ease of Admin
8.2
2,897
8.3
3,957
Quality of Support
8.4
4,438
8.3
4,299
Has the product been a good partner in doing business?
8.4
2,821
8.5
3,568
Product Direction (% positive)
7.9
4,400
8.8
4,545
Features by Category
Ticket and Case Management
8.8
2241
|
Verified
8.7
2627
|
Verified
8.7
2257
|
Verified
8.6
2614
|
Verified
8.5
2182
|
Verified
8.4
2399
|
Verified
8.4
2029
|
Verified
8.4
2254
|
Verified
8.1
1617
|
Verified
8.3
1984
|
Verified
8.4
2095
|
Verified
8.4
2269
|
Verified
8.6
2083
|
Verified
8.6
2274
|
Verified
8.2
1548
|
Verified
8.4
1861
|
Verified
Generative AI
7.2
117
7.9
420
7.2
120
8.0
418
Communication Channels
8.4
1758
|
Verified
8.4
2235
|
Verified
8.7
2004
|
Verified
8.7
2452
|
Verified
8.4
1423
|
Verified
8.4
1767
|
Verified
8.0
1128
|
Verified
8.2
1545
|
Verified
8.1
1014
|
Verified
8.0
1317
|
Verified
Platform
7.6
1100
|
Verified
8.3
1639
|
Verified
8.0
1457
|
Verified
8.3
2069
|
Verified
8.2
1669
|
Verified
8.5
2181
|
Verified
8.1
1460
|
Verified
8.3
1602
|
Verified
7.8
2059
|
Verified
8.3
2149
|
Verified
7.9
2127
|
Verified
8.5
2304
|
Verified
Administration
8.4
191
|
Verified
Not enough data
7.9
172
|
Verified
Not enough data
8.3
219
|
Verified
Not enough data
Service Desk
9.0
247
|
Verified
Not enough data
8.7
223
|
Verified
Not enough data
8.6
211
|
Verified
Not enough data
Management
8.3
184
|
Verified
Not enough data
8.4
185
|
Verified
Not enough data
8.3
174
|
Verified
Not enough data
8.0
134
|
Verified
Not enough data
8.3
127
Not enough data
Functionality
9.0
199
|
Verified
Not enough data
8.5
163
Not enough data
8.4
171
|
Verified
Not enough data
8.6
181
|
Verified
Not enough data
Administration
8.1
562
8.3
216
7.9
543
8.3
216
8.2
604
8.4
220
Knowledge Management
8.6
747
8.6
205
8.2
597
8.3
205
7.9
649
8.3
206
Compliance
8.3
526
8.4
216
8.2
488
8.3
214
8.2
491
8.4
215
8.0
464
8.2
213
Customer Support
8.0
611
8.3
200
7.8
587
8.3
202
7.8
422
8.0
201
Data Security
8.1
433
8.2
217
8.1
434
8.2
213
8.3
525
8.5
216
8.5
471
8.4
210
Administration
8.2
620
8.1
202
8.3
731
8.5
205
8.6
735
8.6
208
Generative AI
Feature Not Available
7.9
145
Channels
Not enough data
8.3
401
Not enough data
8.1
390
Not enough data
7.3
388
Design
Not enough data
8.0
389
Not enough data
7.8
397
Not enough data
8.2
387
Not enough data
8.2
388
Not enough data
8.2
377
Generative AI
Not enough data
7.8
276
Not enough data
7.8
270
Usability
8.2
589
8.4
298
8.3
585
8.3
297
8.3
556
8.4
289
Reporting
8.3
515
8.3
286
7.9
489
8.2
275
8.1
569
8.4
281
Generative AI
7.3
108
7.9
202
7.1
107
8.0
200
Responses
8.2
32
Not enough data
8.7
39
Not enough data
8.5
40
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.5
41
Not enough data
8.7
39
Not enough data
8.7
35
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.1
6
Not enough data
8.9
6
Not enough data
Responses
8.1
396
Not enough data
8.1
393
Not enough data
8.3
379
Not enough data
8.1
377
Not enough data
8.1
285
Not enough data
Platform
8.6
398
Not enough data
8.2
396
Not enough data
8.2
391
Not enough data
8.2
392
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
385
Not enough data
Generative AI
8.3
44
Not enough data
8.0
43
Not enough data
Conversational Platform
8.1
763
Not enough data
8.2
620
Not enough data
8.1
589
Not enough data
8.1
657
Not enough data
Support Automation
8.1
623
Not enough data
8.2
667
Not enough data
8.4
620
Not enough data
8.0
698
Not enough data
Generative AI
7.6
115
Not enough data
7.6
115
Not enough data
Messaging Channels
7.6
62
Not enough data
9.0
153
Not enough data
8.3
75
Not enough data
8.5
83
Not enough data
Administration
8.1
88
Not enough data
8.8
137
Not enough data
8.3
93
Not enough data
8.4
126
Not enough data
Customer Support
8.0
11
Not enough data
5.8
6
Not enough data
7.7
11
Not enough data
Automation
7.6
11
Not enough data
8.3
11
Not enough data
7.8
12
Not enough data
Artificial Intelligence
8.1
12
Not enough data
7.9
13
Not enough data
7.9
13
Not enough data
Generative AI
Feature Not Available
8.1
82
7.7
63
8.2
85
Feature Not Available
7.9
84
Communication
8.6
776
|
Verified
8.9
611
|
Verified
8.4
794
|
Verified
8.8
652
|
Verified
8.1
552
8.7
555
8.4
573
|
Verified
8.7
526
|
Verified
8.0
356
8.5
253
Internal Use
8.0
1457
|
Verified
8.3
2069
|
Verified
8.4
689
|
Verified
8.6
256
8.0
490
8.5
353
8.4
735
8.8
610
|
Verified
8.6
662
|
Verified
8.7
591
|
Verified
8.2
689
|
Verified
8.6
605
|
Verified
Generative AI
Feature Not Available
7.8
256
Self-Service Experience
8.5
1408
8.5
1309
8.4
1346
8.5
1273
8.0
938
8.1
1080
7.7
559
8.2
578
7.9
692
8.3
627
Self-Service Platform
8.2
740
8.3
644
8.2
755
8.3
623
7.6
574
7.7
537
8.1
720
8.3
573
Generative AI
6.8
37
8.4(won by 1.6)
65
6.8
38
8.3(won by 1.5)
65
Process
8.4
521
8.7(won by 0.3)
425
9.0(tied score)
697
9.0(tied score)
566
8.8(won by 0.3)
646
8.5
421
Channels
9.0
697
9.1(won by 0.1)
557
8.3
542
8.6(won by 0.3)
477
8.7
521
8.8(won by 0.1)
449
8.2
444
8.6(won by 0.4)
392
8.3
380
8.8(won by 0.5)
416
Insight
8.2
497
8.8(won by 0.6)
426
8.3
608
8.9(won by 0.6)
481
8.4
521
8.9(won by 0.5)
452
8.7
628
9.0(won by 0.3)
524
Generative AI
7.5
48
7.9
119
7.4
47
7.9
118
Categories
Categories
Shared Categories
Zendesk Support Suite and Zoho Desk are categorized as Digital Customer Service Platforms, Complaint Management, Contact Center Knowledge Base, Google Workspace for Sales, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Zendesk Support Suite is categorized as Genesys AppFoundry Marketplace, Shared Inbox, Conversational Support, IT Service Management (ITSM) Tools, Chatbots, Google Workspace Communication Tools, Proactive Notification, AI Agents, and Customer Service Automation
Zoho Desk is categorized as Customer Communications Management
Reviews
Reviewers' Company Size
Zendesk Support Suite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.1%
Information Technology and Services
12.5%
Financial Services
5.8%
Retail
4.9%
Consumer Services
4.4%
Other
58.2%
Information Technology and Services
18.4%
Computer Software
10.6%
Computer & Network Security
3.9%
Retail
3.8%
Financial Services
3.5%
Other
59.8%
Most Helpful Reviews
Zendesk Support Suite
Most Helpful Favorable Review
Abbey S.
Verified User in Computer Software
The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...
Most Helpful Critical Review
Justin P.
Verified User in Staffing and Recruiting
The service is non-existent. We had 17 professional licenses running us around 125 USD a month (around $2,100 a month), and anytime you needed help there was no live chat, no phone number and support would take hours if not days to get back to you for even...
Zoho Desk
Most Helpful Favorable Review
János C.
Verified User in Information Technology and Services
Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...
Most Helpful Critical Review
Verified User in Computer Software
I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...
Abbey S.
Verified User in Computer Software
The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...
János C.
Verified User in Information Technology and Services
Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...
Justin P.
Verified User in Staffing and Recruiting
The service is non-existent. We had 17 professional licenses running us around 125 USD a month (around $2,100 a month), and anytime you needed help there was no live chat, no phone number and support would take hours if not days to get back to you for even...
Verified User in Computer Software
I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...
Discussions
Is zendesk any good?
8 comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
Where do I find training VDO?
3 comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
Gmail.com addresses not permitted. A business domain using Google is allowed.
By proceeding, you agree to our Terms of Use and Privacy Policy
