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Compare Wiki.js and osTicket 
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At a Glance
Market Segments
Enterprise (66.7% of reviews)
Small-Business (56.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Wiki.js
Star Rating
(15)4.3 out of 5
Market Segments
Enterprise (66.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Wiki.jsosTicket
Star Rating
(44)4.4 out of 5
Market Segments
Small-Business (56.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that osTicket excels in ticket creation user experience with a score of 8.6, while Wiki.js, although strong, does not specifically focus on ticket management, which may be a drawback for users needing robust support ticketing features.
- Reviewers mention that osTicket's email to case feature scores highly at 9.0, making it easy for users to convert emails into support tickets, whereas Wiki.js lacks a dedicated ticketing system, which could hinder support workflows.
- G2 users highlight that osTicket's workflow and SLA management features are rated at 8.0, providing structured support processes, while Wiki.js does not offer similar ticket management capabilities, focusing instead on knowledge base functionalities.
- Users on G2 report that Wiki.js shines in ease of setup with a score of 9.0, indicating a user-friendly experience for creating and managing knowledge bases, while osTicket's setup is rated lower at 8.0, which may require more time for configuration.
- Reviewers mention that osTicket's quality of support is rated at 6.9, indicating some dissatisfaction, while Wiki.js does not have a support rating available, which could be a concern for users needing reliable assistance.
- Users say that osTicket's ticket collaboration feature scores 8.3, allowing teams to work together effectively on support issues, while Wiki.js focuses on knowledge sharing and collaboration through its content editor and versioning features, which may appeal more to teams prioritizing documentation over ticketing.
Pricing
Entry-Level Pricing
Wiki.js
No pricing availableosTicket
No pricing availableFree Trial
Wiki.js
No trial information availableosTicket
No trial information availableRatings
Meets Requirements
8.6
7
8.8
41
Ease of Use
8.3
7
8.2
41
Ease of Setup
8.1
7
8.0
29
Ease of Admin
8.9
6
8.3
29
Quality of Support
7.8
6
6.9
27
Has the product been a good partner in doing business?
9.0
5
8.4
24
Product Direction (% positive)
8.3
7
8.8
39
Features by Category
Ticket and Case Management
Not enough data
8.6
32
|
Verified
Not enough data
8.7
32
|
Verified
Not enough data
8.0
31
|
Verified
Not enough data
8.4
29
|
Verified
Not enough data
8.0
24
Not enough data
7.7
30
Not enough data
8.3
31
|
Verified
Not enough data
7.3
17
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.1
24
|
Verified
Not enough data
9.0
27
Not enough data
5.3
10
|
Verified
Not enough data
5.3
10
Not enough data
4.0
7
Platform
Not enough data
5.4
16
Not enough data
7.1
23
|
Verified
Not enough data
8.8
25
|
Verified
Not enough data
6.8
13
|
Verified
Not enough data
7.2
26
|
Verified
Not enough data
7.8
27
|
Verified
Knowledge Pages
8.7
5
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Knowledge Dissemination
8.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
6.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reviews
Reviewers' Company Size
Wiki.js
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
osTicket
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
46.7%
Computer & Network Security
13.3%
Retail
6.7%
Package/Freight Delivery
6.7%
Health, Wellness and Fitness
6.7%
Other
20.0%
Information Technology and Services
22.7%
Education Management
13.6%
Computer Software
11.4%
Telecommunications
4.5%
Retail
4.5%
Other
43.2%
Discussions
What is Wiki.js used for?
1 Comment
GC
Wiki.js is used for global knowledge sharing.Read more
Wiki.js has no more discussions with answers
What is ticket support system?
1 Comment
NO
TicketSupport is OSTicket’s Software as a Service. Where as, OSTicket is typically self-hosted. Read more
osTicket has no more discussions with answers
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