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Compare UVdesk and Zammad

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UVdesk
UVdesk
(7)
4.3 out of 5
UVdesk
By WebKul
Zammad
Zammad
(10)
4.5 out of 5
Zammad
By Zammad GmbH
At a Glance
UVdesk
UVdesk
Star Rating
(7)4.3 out of 5
Market Segments
Small-Business (66.7% of reviews)
Information
Entry-Level Pricing
No pricing available
Learn more about UVdesk
Zammad
Zammad
Star Rating
(10)4.5 out of 5
Market Segments
Small-Business (60.0% of reviews)
Information
Entry-Level Pricing
No pricing available
Learn more about Zammad
Pricing
Entry-Level Pricing
UVdesk
No pricing available
Zammad
No pricing available
Free Trial
UVdesk
No trial information available
Zammad
No trial information available
Ratings
Meets Requirements
Not enough data
8.3
8
Ease of Use
Not enough data
9.0
8
Ease of Setup
Not enough data
Not enough data
Ease of Admin
Not enough data
Not enough data
Quality of Support
Not enough data
Not enough data
Has the product been a good partner in doing business?
Not enough data
Not enough data
Product Direction (% positive)
Not enough data
8.3
7
Features by Category
Help DeskHide 21 FeaturesShow 21 Features
Not enough data
7.1
25
Ticket and Case Management
Not enough data
8.0
5
Not enough data
7.0
5
Not enough data
6.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
6.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Communication Channels
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contact Center Knowledge BaseHide 21 FeaturesShow 21 Features
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
UVdesk
UVdesk
Zammad
Zammad
UVdesk and Zammad are categorized as Help Desk
Unique Categories
UVdesk
UVdesk has no unique categories
Zammad
Zammad is categorized as Contact Center Knowledge Base
Reviews
Reviewers' Company Size
UVdesk
UVdesk
Small-Business(50 or fewer emp.)
66.7%
Mid-Market(51-1000 emp.)
16.7%
Enterprise(> 1000 emp.)
16.7%
Zammad
Zammad
Small-Business(50 or fewer emp.)
60.0%
Mid-Market(51-1000 emp.)
30.0%
Enterprise(> 1000 emp.)
10.0%
Reviewers' Industry
UVdesk
UVdesk
Information Technology and Services
83.3%
Utilities
16.7%
‐
‐
‐
Other
0.0%
Zammad
Zammad
Information Technology and Services
20.0%
Research
10.0%
Primary/Secondary Education
10.0%
Medical Devices
10.0%
Health, Wellness and Fitness
10.0%
Other
40.0%
Most Helpful Reviews
UVdesk
UVdesk
Most Helpful Favorable Review
Verified User in Information Technology and Services
GI
Verified User in Computer Software

UVdesk provides all the tools and apps to cover all aspects of Helpdesk software, including workflows, Form Builders, Knowledge Bases, Reporting, Agent Management, and many other components that are essential when serving customers.

Most Helpful Critical Review
Zammad
Zammad
Most Helpful Favorable Review
BP
Bob P.
Verified User in Information Technology and Services

The agent interface is very quick. I like that we see a running list of current activity.

Most Helpful Critical Review
DW
David W.
Verified User in Health, Wellness and Fitness

It's not as polished as products like ZenDesk. In fact, it's not really an awesome experience. Some things you'd think ought to be standard are either not implemented or not implemented well or a bit clunky. For instance, it's laborious to try and find...

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Zammad
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Discussions
UVdesk
UVdesk Discussions
Monty the Mongoose crying
UVdesk has no discussions with answers
See all discussions
Zammad
Zammad Discussions
Monty the Mongoose crying
Zammad has no discussions with answers
See all discussions
Ask UVdesk a QuestionContact UVdesk
Ask Zammad a QuestionContact Zammad

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UVdesk
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Zammad
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