UVdesk Reviews & Product Details

UVdesk provides all the tools and apps to cover all aspects of Helpdesk software, including workflows, Form Builders, Knowledge Bases, Reporting, Agent Management, and many other components that are essential when serving customers. Review collected by and hosted on G2.com.

Although UVdesk has all features, it's knowledge base UI needs improvements in it's look and feel. Review collected by and hosted on G2.com.

Simple and effective. Very much suitable ticketing panel for small businesses Review collected by and hosted on G2.com.

Customer support can take a bit time to get back to you Review collected by and hosted on G2.com.

ticket management, knowledge base creation, and multichannel support, making it suitable for businesses of all sizes. Review collected by and hosted on G2.com.

initial setup and configuration a bit complex, especially if they're new to helpdesk software. Review collected by and hosted on G2.com.

It's Clean User Interface, easy dashboard and high compatibility will

Make you fall in love with it with few minutes. It's so easy to operate that even non-IT people will be able to use it with ease. Review collected by and hosted on G2.com.

If you get any technical error, then it might can take extra long to be resolved as their customer service is a little bit slow but that's really hard that you will face any issue. Review collected by and hosted on G2.com.

There is a great chance that a module is developed by them, and, if you have one supplier your store is way more easy to manage. Review collected by and hosted on G2.com.

It can be complex to choose best practices out of so many options. Review collected by and hosted on G2.com.

UVdesk is a multichannel ticket management system that can be integrated into different applications to improve customer communication. What I like most about this software is that it integrates with the best known and used social networks in the world, such as Facebook and Twitter. Another very important feature is that it has a knowledge base that can generate frequent questions and answers. I also like your Agent Insights tool, which allows you to measure the capabilities of the agent in question. Review collected by and hosted on G2.com.

Occasionally, the service of prepared responses delays in sending the messages, which has generated that some clients generate discomfort and force our agents to respond manually. Review collected by and hosted on G2.com.

It has a very user-friendly interface. I have not found a more simple and effective software that will allow you to work with different programs. The UVdesk has always been excellent and quickly solves problems. Review collected by and hosted on G2.com.

There were a few bugs to get started, but I think this was due to the version of PHP I used, the quick support for me. Review collected by and hosted on G2.com.