We needed a quick solution to capture customer feedback as we redesigned our website before the pandemic hit—and we were so grateful to have UserTesting moving forward. Not only were we able to gather input affordably in a few hours—helping us stay relevant...
The pricing went from a "buy credits" to needing to pay for way more than we needed. So it was too expensive to keep.
- Session Replay, Console Logs are built in ! Jira integration is also very nice.
The comments and replies to comments are easiliy missed. The tagging function doesn't seem to work all the time or at least notifications were not sent nor received by me.
We needed a quick solution to capture customer feedback as we redesigned our website before the pandemic hit—and we were so grateful to have UserTesting moving forward. Not only were we able to gather input affordably in a few hours—helping us stay relevant...
- Session Replay, Console Logs are built in ! Jira integration is also very nice.
The pricing went from a "buy credits" to needing to pay for way more than we needed. So it was too expensive to keep.
The comments and replies to comments are easiliy missed. The tagging function doesn't seem to work all the time or at least notifications were not sent nor received by me.