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At a Glance
UserTesting
UserTesting
Star Rating
(748)4.5 out of 5
Market Segments
Enterprise (41.3% of reviews)
Information
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 3 pricing plans
Userback
Userback
Star Rating
(172)4.8 out of 5
Market Segments
Small-Business (91.0% of reviews)
Information
Entry-Level Pricing
$49.00 Per Month
Browse all 3 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that UserTesting excels in its Quality of Support with a score of 9.0, while Userback shines even brighter with a score of 9.5, indicating a more responsive and helpful support team.
  • Reviewers mention that UserTesting's Survey Builder is less intuitive, scoring only 5.8, whereas Userback offers a more user-friendly experience, making it easier to create and manage surveys.
  • G2 users highlight that Userback's Text/Notes feature is particularly strong, scoring 9.7, compared to UserTesting's score of 8.3, suggesting that Userback provides a more effective way to gather qualitative feedback.
  • Users on G2 report that UserTesting's Test Variety is rated at 8.3, which is decent, but Userback's flexibility in testing methods, reflected in its higher scores across various user response methods, makes it a more versatile choice.
  • Reviewers say that Userback's Participant Selection options, especially for On-Site testing, score 9.5, significantly outperforming UserTesting's score of 7.2, indicating a better capability to recruit the right participants for feedback.
  • Users report that Userback's Analytics capabilities are superior, with a score of 9.6, compared to UserTesting's 7.7, suggesting that Userback provides more insightful data analysis tools for users looking to derive actionable insights.
Featured Products
Pricing
Entry-Level Pricing
UserTesting
Essentials
Free Trial
Browse all 3 pricing plans
Userback
Starter
$49.00
Per Month
Browse all 3 pricing plans
Free Trial
UserTesting
Free Trial is available
Userback
Free Trial is available
Ratings
Meets Requirements
8.6
576
9.2
116
Ease of Use
8.5
604
9.4
116
Ease of Setup
8.7
278
9.4
100
Ease of Admin
8.7
225
9.4
98
Quality of Support
9.0
501
9.5
100
Has the product been a good partner in doing business?
8.8
220
9.7
90
Product Direction (% positive)
8.1
566
9.7
105
Features by Category
7.5
3,045
9.3
178
User Response Methods
7.6
298
|
Verified
9.2
19
|
Verified
8.7
356
|
Verified
9.2
16
|
Verified
8.7
278
|
Verified
Feature Not Available
7.2
166
|
Verified
9.4
27
|
Verified
8.2
334
|
Verified
9.7
26
|
Verified
Participant Selection
7.3
110
9.3
9
5.6
67
Feature Not Available
7.0
93
9.5
20
|
Verified
8.1
358
|
Verified
Feature Not Available
Insights
7.7
327
|
Verified
9.6
17
|
Verified
7.7
295
|
Verified
9.0
24
|
Verified
7.4
295
|
Verified
8.8
20
|
Verified
Generative AI
6.6
68
Feature Not Available
Not enough data
9.0
265
Bug Reporting
Not enough data
9.5
53
Not enough data
9.4
53
Not enough data
9.1
45
Bug Monitoring
Not enough data
8.6
36
Not enough data
8.7
45
Not enough data
8.6
33
Consumer Video FeedbackHide 12 FeaturesShow 12 Features
7.9
1,501
Not enough data
Feedback Source
8.0
105
Not enough data
8.3
122
Not enough data
8.4
124
Not enough data
7.7
75
Not enough data
8.3
148
Not enough data
Feedback Management
7.7
137
Not enough data
7.7
151
Not enough data
8.2
168
Not enough data
8.2
153
Not enough data
Insights
Feature Not Available
Not enough data
7.2
153
Not enough data
7.7
165
Not enough data
6.1
150
Not enough data
Analytics
6.6
16
Not enough data
6.2
15
Not enough data
6.6
15
Not enough data
3.8
14
Not enough data
Customization
6.7
15
Not enough data
5.5
14
Not enough data
5.8
15
Not enough data
5.5
14
Not enough data
Generative AI
6.6
16
Not enough data
7.2
16
Not enough data
8.0
398
Not enough data
Functionality
8.6
76
Not enough data
8.2
68
Not enough data
7.4
57
Not enough data
Management
8.4
70
Not enough data
7.4
64
Not enough data
7.9
63
Not enough data
6.1
190
Not enough data
Survey Management
5.4
14
Not enough data
7.6
16
Not enough data
6.4
15
Not enough data
5.7
16
Not enough data
Survey Customization
6.1
17
Not enough data
5.5
16
Not enough data
6.4
16
Not enough data
4.7
16
Not enough data
Survey Insights
6.5
16
Not enough data
5.2
16
Not enough data
6.8
16
Not enough data
6.6
16
Not enough data
Enterprise Feedback ManagementHide 12 FeaturesShow 12 Features
8.3
602
Not enough data
Generative AI
Not enough data
Not enough data
6.3
5
Not enough data
Survey Management
8.9
33
|
Verified
Not enough data
8.2
81
|
Verified
Not enough data
8.6
105
|
Verified
Not enough data
8.4
98
|
Verified
Not enough data
Process Management
8.0
100
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
80
|
Verified
Not enough data
Feature Not Available
Not enough data
System Management
8.8
87
|
Verified
Not enough data
9.2
13
|
Verified
Not enough data
Not enough data
9.2
63
Communication
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.5
20
Planning
Not enough data
Feature Not Available
Not enough data
9.2
17
Not enough data
8.6
14
Not enough data
9.6
12
Not enough data
Feature Not Available
Workflow Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
UserTesting
UserTesting
Userback
Userback
UserTesting and Userback are categorized as User Research and Software Testing
Unique Categories
Userback
Userback is categorized as Product Management and Bug Tracking
Reviews
Reviewers' Company Size
UserTesting
UserTesting
Small-Business(50 or fewer emp.)
20.3%
Mid-Market(51-1000 emp.)
38.4%
Enterprise(> 1000 emp.)
41.3%
Userback
Userback
Small-Business(50 or fewer emp.)
91.0%
Mid-Market(51-1000 emp.)
6.0%
Enterprise(> 1000 emp.)
3.0%
Reviewers' Industry
UserTesting
UserTesting
Financial Services
10.2%
Computer Software
9.9%
Information Technology and Services
8.7%
Retail
6.7%
Consumer Goods
4.0%
Other
60.5%
Userback
Userback
Marketing and Advertising
30.9%
Computer Software
13.9%
Information Technology and Services
13.3%
Design
10.3%
Internet
6.7%
Other
24.8%
Most Helpful Reviews
UserTesting
UserTesting
Most Helpful Favorable Review
Kristen P.
KP
Kristen P.
Verified User in Computer Software

We needed a quick solution to capture customer feedback as we redesigned our website before the pandemic hit—and we were so grateful to have UserTesting moving forward. Not only were we able to gather input affordably in a few hours—helping us stay relevant...

Most Helpful Critical Review
Verified User
G
Verified User in Health, Wellness and Fitness

The pricing went from a "buy credits" to needing to pay for way more than we needed. So it was too expensive to keep.

Userback
Userback
Most Helpful Favorable Review
Sidd G.
SG
Sidd G.
Verified User in Computer Software

- Session Replay, Console Logs are built in ! Jira integration is also very nice.

Most Helpful Critical Review
Verified User
G
Verified User in Translation and Localization

The comments and replies to comments are easiliy missed. The tagging function doesn't seem to work all the time or at least notifications were not sent nor received by me.

Alternatives
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UserTesting Alternatives
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Userlytics
Userlytics
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Hotjar | by Contentsquare
Hotjar | by Contentsquare
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User Interviews
User Interviews
Add User Interviews
Userback
Userback Alternatives
Usersnap
Usersnap
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Hotjar | by Contentsquare
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Jira
Jira
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BugHerd
BugHerd
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Discussions
UserTesting
UserTesting Discussions
Will you consider building out videos and demos for specific prospective users?
2 comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 comment
Linda B.
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 comment
Linda B.
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
Userback
Userback Discussions
What is Userback used for?
1 comment
Matthew J.
MJ
Userback is used for collecting, managing, and acting on user feedback and bug reports to improve products and enhance user experiences. It serves as a...Read more
Monty the Mongoose crying
Userback has no more discussions with answers