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Compare Userpilot and Whatfix 
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At a Glance
Market Segments
Mid-Market (56.0% of reviews)
Enterprise (44.6% of reviews)
Entry-Level Pricing
Starting at $249.00
No pricing available
Userpilot
Star Rating
(883)4.6 out of 5
Market Segments
Mid-Market (56.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $249.00
Browse all 3 pricing plansWhatfix
Star Rating
(493)4.6 out of 5
Market Segments
Enterprise (44.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about WhatfixSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that both Whatfix and Userpilot excel in ease of use, with Whatfix scoring 8.7 and Userpilot slightly behind at 8.6. Users appreciate the intuitive interfaces of both platforms, making onboarding and training straightforward.
- Users report that Whatfix shines in quality of support, receiving a score of 9.7 compared to Userpilot's 9.5. Reviewers mention that Whatfix's support team is highly responsive and knowledgeable, which enhances the overall user experience.
- G2 users highlight Userpilot's superior survey implementation, scoring 8.9 against Whatfix's 7.9. Reviewers mention that Userpilot's survey tools are more flexible and easier to integrate into existing workflows, allowing for better user feedback collection.
- Users on G2 note that Userpilot outperforms Whatfix in user-level analytics, with scores of 8.6 versus 8.1. Reviewers appreciate Userpilot's detailed insights into user behavior, which help in tailoring experiences more effectively.
- Reviewers mention that Whatfix offers robust in-app guidance, scoring 8.2, but Userpilot excels with a score of 9.2. Users report that Userpilot's in-app guidance features are more comprehensive, providing contextual help that enhances user engagement.
- Users say that both products have similar integration capabilities, scoring 7.4 for Whatfix and 7.4 for Userpilot. However, reviewers mention that Userpilot's integrations are often easier to set up, which can save time during implementation.
Pricing
Entry-Level Pricing
Userpilot
Starter
Starting at $249.00
Perfect for small teams just starting their product growth journey. Includes up to 2,000 MAUs, billed monthly or yearly.
- Interactive Walkthroughs and Product Tours
- Spotlights, Banners, Checklists
- User Segmentation
Whatfix
No pricing availableFree Trial
Userpilot
Free Trial is available
Whatfix
Free Trial is available
Ratings
Meets Requirements
8.8
739
8.8
337
Ease of Use
8.6
794
8.6
407
Ease of Setup
8.6
592
8.3
357
Ease of Admin
8.7
337
8.5
277
Quality of Support
9.5
667
9.7
337
Has the product been a good partner in doing business?
9.3
334
9.5
276
Product Direction (% positive)
9.4
754
9.7
322
Features by Category
User Behavior
8.5
40
Not enough data
7.6
38
Not enough data
6.8
37
Not enough data
A/B Testing
6.5
33
Not enough data
6.4
31
Not enough data
8.3
35
Not enough data
7.0
30
Not enough data
Visitor Information
8.9
36
Not enough data
8.2
34
Not enough data
Agentic AI - Session Replay
5.2
7
Not enough data
User Analysis
8.9
541
8.0
156
8.1
550
8.1
172
User Support
8.7
565
8.2
163
7.8
473
8.0
142
8.4
499
8.0
144
Walkthrough Type
8.2
495
8.5
166
8.9
541
8.9
190
Platform Basics - Digital Adoption Platform
8.4
96
8.3
39
8.9
102
8.7
40
Analytics - Digital Adoption Platform
8.6
99
8.4
39
Functions - Digital Adoption Platform
8.8
95
8.2
38
9.1
99
8.5
43
Agentic AI - Digital Adoption Platform
7.7
47
7.2
28
Product Analytics
8.6
269
8.1
51
8.6
274
8.1
51
8.6
273
7.8
47
8.2
266
7.6
46
7.7
250
7.5
46
7.8
244
7.2
41
7.5
241
7.0
36
7.4
248
7.4
43
Agentic AI - Product Analytics
6.7
36
8.0
5
6.7
36
7.7
5
7.0
36
8.0
5
6.9
36
8.3
5
Survey Management
8.5
222
Not enough data
8.6
220
Not enough data
8.2
219
Not enough data
7.5
212
Not enough data
Survey Customization
8.2
214
Not enough data
8.5
222
Not enough data
8.0
214
Not enough data
7.6
200
Not enough data
Survey Insights
8.2
210
Not enough data
7.2
193
Not enough data
8.1
208
Not enough data
8.3
205
Not enough data
Agentic AI - Survey
6.8
21
Not enough data
6.7
21
Not enough data
7.1
21
Not enough data
Generative AI
Not enough data
7.6
51
Self-Service Experience
Not enough data
8.9
146
Not enough data
8.8
141
Not enough data
8.1
93
Not enough data
7.0
68
Not enough data
8.2
84
Self-Service Platform
Not enough data
8.6
91
Not enough data
8.1
88
Not enough data
7.6
77
Not enough data
8.0
89
Agentic AI - Customer Self-Service
Not enough data
7.1
13
Not enough data
7.3
13
Not enough data
6.8
13
Not enough data
7.1
14
Not enough data
6.8
12
Not enough data
7.7
13
Not enough data
7.1
13
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Userpilot and Whatfix are categorized as Product Analytics and Digital Adoption Platform
Unique Categories
Userpilot is categorized as Survey and Session Replay
Whatfix is categorized as Customer Self-Service and SAP Store
Reviews
Reviewers' Company Size
Userpilot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Whatfix
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.7%
Information Technology and Services
15.9%
Financial Services
5.8%
Internet
4.5%
Marketing and Advertising
3.1%
Other
33.0%
Computer Software
16.1%
Information Technology and Services
14.0%
Financial Services
4.0%
Insurance
3.8%
Banking
3.1%
Other
59.0%
Discussions
Userpilot has no discussions with answers
What does Whatfix do?
3 Comments
GF
Overall, Whatfix aims to enhance user productivity, reduce support costs, and drive digital transformation within organizations.
How? Whatfix is a digital...Read more
What is the best way to showcase videos using the platform?
1 Comment
KE
Hi Christopher
I have added a video to the self-help tab.
You can do this if you have created the video and have it saved. I use Vimeo. Once you...Read more
Which one of them is a direct competitor of Whatfix?
1 Comment
GF
Digital Adoption Platforms are a category of their own. Because of the unique features and capabilities, it is hard to compare them to other types of...Read more
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